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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 299 reviews

Rating Filter

Rating by feature

  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 4.0 out of 5 stars

  • Expertise

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the Appliance Uninstall or Product Pickup service for its overall excellent performance, quick installation speed, and simple appliance removal process. However, some customers have reported concerns about the noise level, specifically high-pitched whistling sounds. Additionally, a few customers have mentioned issues with the functionality of installed appliances.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 299 reviews
  • Rated 5 out of 5 stars

    new appliances

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had some "hiccups" but the delivery/install crews were great! Very courteous and quick!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy, my item I purchased came to my house damaged, someone was supposed to call me about the reorder and delivery. A week past I called to see what was going on, customer person told me I was supposed to call( poor customer service, the company sent me a damaged item after I paid for the item, Best Buy should be calling me after a mistake on your part. I have brought an oven, exercise bike , exhaust fan, Tv big ticket item and this how u treat your customer this way?) for my troubles I got 36 dollars off a 450. 00 item. So it’s one

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Overall Rating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent overall rating..........................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    removed old appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional service. knew what they were doing and took the time to show me my new appliance once finished installing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Homeowner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even pick up the empty box, leave no trash at all . Appreciate it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company hired by Best Buy to deliver uninstall and replace garbage disposal did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciate such great service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent experience as always! These guys couldn't be better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional friendly service.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery drivers were very professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance uninstall & haul away

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team that came out to uninstall and haul away old cooktop were friendly and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and very careful about installing. Very polite and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gentle And Yet Efficient Work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers carefully removed and uninstalled the wall oven without any damages nor issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just as expecter

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ordered several kitchen utensils and all were excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs that came to uninstall the defective trash compactor did a good job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mrs archana shah

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That damaged the surrounding area , after complaining three to four times nobody is getting back to me . After giving me claim ticket number the number changed due to mixup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haulaway

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haulaway a saved me a lot hassle and hard work. They took my old item. Wort the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and professional service men. They were on time and provided excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installaion

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This process works well, just have to make sure the techs keep their mask on while working in your home.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My oven lg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how they give you a 15 minutes heads up Haven’t quite put it in place yet.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal
    Best Buy Employee

    Rated 1 out of 5 stars

    3rd Party Best Buy Delivery is the Worst.

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well at least this one called to pick it up. This was supposed to be picked up when the new appliances were installed but the 3rd party said "I'm too busy to take this"

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Disposal was found to be leaking so it was replace

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disposal was found to be leaking so it was replaced with a new one

    I would recommend this to a friend