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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 672 reviews

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    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 672 reviews
  • Rated 1 out of 5 stars

    Good quality image, poor performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 12 cameras and 3 doorbells. I replaced Ring because ring at the time of purchase only had HD quality. With HD quality it was difficult to make out details or recognize someone especially at night. Arlo with 2K seemed like the way to go. Quality was excellent even with power set to optimized. Where Arlo goes south is the performance, My camera’s hardly record or worse yet record nothing. Most recordings are 2 seconds and don’t get much action and some don’t even record the same activity, I have two doorbells capturing the front door at different angles and I have package detection enabled. Two packages were delivered. A package was stolen and I only have 2 seconds of delivery and no footage on the other camera. 4 minutes later I see myself picking up one of the packages again only 2 seconds and also again nothing on the iother camera. It’s only after I see the delivery photo that there were supposed to be 2 packages. Somewhere in the 4 minutes between delivery and pickup one of them went missing. This is a private gated community. My suspicion, driver delivered, took a photo and doubled back to steal it or someone is following the driver and stealing packages in the 4 minute window. Either way I’m upset these cameras are useless but what they do capture is nice at 2k. I’ve had ring for close to a decade, through different generations and they work, they capture the action. But these cameras after 9 months are perhaps the worst performing system I’ve owned. Time to look elsewhere. What’s worse is that the cameras go down because battery drains in 2-3 days even after being solar charged. (was never an issue with ring). I charge to 100% then switch to solar and after a few days they’re dead again, Solar can’t keep up. And these cameras aren’t even recording anything. Poor performance. Don’t buy!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera, easy to use and easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arlo customer now

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. Battery last for about a week and has good longevity. Very good resolution and AI. Like free cloud

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great additional cameras to add to my set of four

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the set of 4 camera's to update as the Arlo cameras I had are getting old and I wanted new ones. I wanted to add a couple more and so I bought these two. I love the light that comes on after dark when a person or animal passes by. They are great and easy to setup. The battery lasts way longer too than the ones I replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Security Camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price & great quality. Night and day High Definition ! Installed quick and easy . Good battery life aswell. 2 way audio and can alert the authorities.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery life is terrible + cant trade out battery

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set seemed like a good deal. Well sometimes things are too good to be true! My old arlo camera set worked much better that i bought in 2017. I assumed with new technology that i would get better battery life! And the best buy associate didn’t know her product and told me i could buy extra batteries for these cameras. Well guess what??!! These cameras do not allow for interchangable batteries. The battery is attached to the camera only and you cant trade/change them out. The battery life is terrible. It lasts about 3 weeks. Ugh! Charging each camera takes about 6 hours+. And Arlo provides you one cable to charge 4 cameras. I expect much more from Arlo. This is why this set is on sale! Too much maintenance and difficult to maintain. Buy soemthing else.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Susan,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Perfect camera

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason why I give this product five stars is because they are very good quality, excellent monitoring, they have a very excellent audio and alert system and since I bought them, I have been able to leave easier because they let me know if someone or a package arrives.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that we can see what is going on at home when we’re there. This have great quality pictures

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arlo camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having to consistently add to the internet even though my signal is strong, so it’s kind of annoying my previous Arlo’s set up in the same locations never lost internet connection but they were 8 years old so I wanted to upgrade camera quality,

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/000062923. If you still need any more help, please go to Settings > Support in the Arlo App for available service options.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Only mounts one way

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as the camera gors, it works fine. My complaint is that it only mounts one way and the camera doesn’t swivel in any direction!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Randy,

      Thank you for taking the time to write your experience. Your feedback helps us to improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Terry c

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i hVen’t hsd any problems . I have used another systrm but Rlo is the better one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Essential Outdoor Cameras

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Essential cameras are easy to install. The price was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security Camera

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works grate gives me peace of mind when in at work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Honest and no delay

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered without no disappointment, accuracy is assured

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend of ours recommended these cameras so I got them. I wish I did my research because these are extremely disappointing. The app is painfully slow and it's ridiculously expensive. The video doesn't even capture a constant stream just "events" which half the time it doesn't even detect a car pulling into my driveway. All of that, plus the battery life makes these abysmal. The video quality is good, and they're easy to mount. Besides that there are better brands

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Amsq,

      Thanks for your review. If your camera is not detecting motion anymore, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your support.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is clear and notification is immediate. Easy to navigate and set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Backyard Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only purchase 1 camera to replace an older arlo. So happy with this camera it has more options and clarity is awesome. The camera is C so its better connection stability. I am using my old arlo solar panel until I receive the C arlo solar panel. I highly recommend this camera. Easy to install and upgraded on cell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo essential camera 2nd gen 2k

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Easy to install and set up. Clear picture. Fast video processing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My second security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly good purchase and useful to protect my car and property

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, good quality but looses connection a lot

    I would recommend this to a friend