Customer Ratings & Reviews
- Model:
- VMC2040-100NAS
- SKU:
- 6455376
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the Essential Indoor Camera - VMC2040's high-quality images, ease of use, and included privacy features. Many appreciate the straightforward setup and the camera's affordability. However, some users experienced connectivity issues, and others noted limitations regarding battery life and compatibility with certain smart home systems. Overall, the positive feedback on image quality and ease of use outweighs the negative comments regarding connectivity and other minor drawbacks.
This summary was generated by AI based on customer reviews.
Price is okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this one because it is the least expensive one, however the quality is not that great and it keeps freezing.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Yola2009t,
Thank you for your purchase and we appreciate you for sharing your experience about the product. We want to let you know that there could be few different factors as to why your camera is freezing. If you experience this behavior when streaming live, we recommend checking the connection of the camera from your router and ensure that the signal strength is excellent. Also, test your network speed and see if it meets the requirement needed : https://kb.arlo.com/000062043/.
For further assistance, contact Arlo Support Team here : https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Buyer beware.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless customer service. The cameras constantly drop offline and it’s a nightmare to get them to pair again. The result, two smashed cameras. If I would have known how inconsistent these cameras were, I would have paid a Security company to install a direct wire system. These work for a little while, but then they quit. If the power flickers or the internet goes down, the cameras or base station doesn’t automatically connect when it comes back on. Therefore, you have to go around manually re-pairing all of your cameras. So if you’re out of town, your cameras are off until you get back to set them back up. Total pain in the butt. They say with the premium subscription, which I have, you get to talk to an actual customer service rep, but they offer zero help.
No, I would not recommend this to a friendDO NOT BUY ANY ARLO PRODUCTS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These products are not worth the price and are not reliable. They are often offline and lack recordings. Every time you contact them, the last resort will be RMA (return merchandise authorization) and you have to pay for the shipping fee even if you are still under 1 year warranty.
No, I would not recommend this to a friendDon't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, couldn't even get it set up, even the technical support gave up. Horrible company and horrible products
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi John,
Thank you for your review and for sharing your experience.
If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.
Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.
Regards,
Arlo Team