Customer Ratings & Reviews
- Model:
- VMK2430Y-1BYNAS
- SKU:
- 6502273
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.
This summary was generated by AI based on customer reviews.
Very satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with our purchase! Easy to install and set up now we feel much safer with our new security system installed! Great customer service!
I would recommend this to a friendGreat Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this product. It gives you the ability to add it to your Arlo Hub or your wireless system. I elected to add it to my Arlo Hub
I would recommend this to a friend- Cons mentioned:Battery life
I wouldn't waste the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The store associates raved about Arlo. Bought one and I'm pretty disappointed. I have to turn the camera off unless I'm expecting a package or the battery is dead in a month. Oh, and of course, the battery can't be swapped out and replaced with a fully charged one like in my previous camera? Way to go Arlo! Poor design and execution.....
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi RodA,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.
Best regards,
Arlo Team
Cameras work very well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras work well after you figure out what you have done wrong. Would help to have some instructions in the box
I would recommend this to a friendNot impressed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when they work but once you need to change something on them they are impossible
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Renette
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Spotlight not effective at night
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera quality is very nice during the day but unless you have outside light source, quality is greatly diminished.
No, I would not recommend this to a friend Security cameras
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great thing for security. We was having trouble with people getting in our yard
I would recommend this to a friendDisappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly these cameras suck. They are always losing signal. Really doesn’t record much along with having to buy a membership after three months for them not to really work good. I can walk right past them and they still won’t see me at times. If you’re looking for security cameras these aren’t it.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello RVIZ,
Thank you for taking the time to share your Arlo Essential Spotlight Camera Experience. Your feedback will be shared with the appropriate teams. For assistance or additional information, please navigate to Settings > Support within the Arlo app for service options available to you.
Best Regards,
Arlo Team
I recommend any homeowners to get these cameras
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera this is number 10 I have it all around my house and upstate New York very reliable I recommend any homeowners to get these cameras
I would recommend this to a friendDO NOT BUY!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your self a headache. Horrible camera quality and horrible customer service. Thank you geek squad was able to return.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Juan,
We appreciate you writing a review. We are sorry to hear you chose to return your Arlo Camera.
To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147.
Thank you for your patience and understanding.
Best regards,
Arlo Team
Surveillance camera Arlo what a great choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a complicated purchase and Best Buy made it easy. They talked me through the set up and it was perfect right out of the box
I would recommend this to a friend- Cons mentioned:Connection
Could Not Connect Directly to Wireless Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great experience. Our Arlo hub is too old for this camera, but you are supposed to be able to connect it directly to a wireless router. It wouldn't connect. After a lot of time on chat with Arlo Support, which was pretty generic and unhelpful, it still wouldn't work, so we had to return it.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Dave,
Thank you for your review. We are sorry to hear you chose to return your Arlo Camera.
The Arlo Essential Spotlight camera does connect directly to WiFi, but you need to ensure you are connecting to a 2.4 GHz network.
In the future, if you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.
Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.
Regards,
Arlo Team
- Cons mentioned:Battery life
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this product. Inferior to the pro in picture quality, video and alert lag and the battery life is poor. Considering the fact that you have to physically remove the device from the wall to charge, the battery life is by far the most limiting factor on this device. Spend the extra money for a pro kit or buy another brand. This is the third Arlo product I have owned and seriously considering going to other brands after this.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Sylvester,
Thanks for your feedback. Here's an article that you may check to learn how you can optimize the image quality of your camera : https://kb.arlo.com/1179147/. For tips on how you can extend the battery life of your camera, see details here : https://kb.arlo.com/291/.
To further assist you with the other concerns mentioned above, please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx. We look forward to hearing from you.
Regards,
Arlo Team
^RM
Ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad just sucks you gotta pay a subscription fee so could be better for what you pay for the whole setup there should be no additional fees
No, I would not recommend this to a frienddoes not pick up movement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does not seem to pick up the motion going on. You have to be close enough to pick up movement, unlike the arlo pro2
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Jackelin,
Thanks for your review. If your camera is not detecting motion anymore, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your support.
Best regards,
Arlo Team
Product satfaction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase was a gift, Bought Arlo because of two camera system I have had for several years
I would recommend this to a friendHorrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still Dosent work after 3 weeks still not fixed by Best Buy
No, I would not recommend this to a friendArlo camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase wasn’t that great I mean it had a lot of lag in the camera itself maybe that’s because the WiFi network needs to be stronger but I didn’t think it was impressive for the price
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Manis,
We appreciate you sharing your Arlo Essential Spotlight Camera experience. If you are experiencing a delay during live streaming, please note the delay you are experiencing is normal behavior. A slight delay is expected as the camera must communicate with the Arlo cloud when live streaming. To help us further investigate other reasons of what could be causing the lag you are experiencing, please reach out to our Support team by visiting: https://www.arlo.com/en-us/support/contact.aspx
Best Regards,
Arlo Team
^KN
Great addition to the security info structure
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good add on camera. Easily added to older arlo system. Can be tricky to get motion sensitivity just right. But great overall. Would recommend
I would recommend this to a friendVery good image
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im more than happy with this camera as an add-on for my existing security system
I would recommend this to a friend