Customer Ratings & Reviews
- Model:
- VMK2430Y-1BYNAS
- SKU:
- 6502273
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connection
DO NOT BUY THIS PRODUCT
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke! I am going on two months of my essential spot light not connecting and support has no idea why or how to fix it. They just keep telling me to repeat the same steps over and over even though I tell them it’s not working. I would not recommend Arlo to anyone and support is a waste of time. Oh did I mention I pay for a subscription and they won’t compensate or pause it until they can resolve the issue. DONT WASTE YOUR MONEY ON ARLO!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Lindsey,
Thanks for your feedback. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of Best Buy review and we'll have Customer Care Team contact you for further assistance.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
No problem adding to existing security system
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to add to existing system. Installed with no issues. More sturdy then previous models
I would recommend this to a friendnice cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.added this camera to my other arlo cameras. easy to add and works great. bought it on sale
I would recommend this to a friend- Cons mentioned:Battery life
Not good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says the battery full charge will be one year. It’s not true. It takes only one week or so less. It’s not worth. I will return.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Joseph,
Thank you for taking in sharing your experience with Arlo. As for the battery life of your camera, there could be few different factors contributing its battery life to drain quicker than expected. You may visit this article to learn ways on how you can optimize its battery life : https://kb.arlo.com/291/.
To help investigate what causes it to drain faster, please reach out Arlo Support Team here : https://www.arlo.com/en-us/support/contact.aspx. We look forward to hearing from you.
Regards,
Arlo Team
^RM
Arlo rating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Arlo. We have others that are comparable with our older 4. I like the bright security light that goes on when activated.
I would recommend this to a friendAn Arlo Hit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to these Arlo camera from the Arlo 1st generation. Love that it does not require a base station. Very impressed so far.
I would recommend this to a friendStick to ring
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t save any of the live view video. Was also difficult to pair on wifi since it doesn’t work on 5g. I ended up returning it and getting the ring much easier to use.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Tuco,
We appreciate you taking the time to share your Arlo Essential Spotlight Camera experience and feedback. Your feedback will be shared with the appropriate teams.
Regards,
Arlo Team
BB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is such such an amazing product, thank you to the great experience in best buy every time i go there. its my favorite place to go to.
I would recommend this to a friendGreat Camera
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this camera to add to my momma’s arlo collection of cameras and it works great!
I would recommend this to a friend- Cons mentioned:Battery life
Ok for the moment but after a while defected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a while, not a fan of having to take them down to charge - will try another brand
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Roxie,
Thanks for sharing your review. If continuous charging is preferred, you have a couple options. Please look in to the 25 ft. Outdoor Charging cable or one of the Arlo Solar Panels that is compatible with your Arlo Essential Camera.
For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works prefect fine, the only annoying thing is that it flashes whenever the user access the app.
I would recommend this to a friendExcellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product we are so pleased with our purchase. We also got the solar panels for the cameras and they are always at 100%
I would recommend this to a friendArlo Essential Spotlight Camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality 1080p spot light camera. I use this as out door camera on the dark side of my house at night. It does a great job!
I would recommend this to a friend- Cons mentioned:Battery life
Not happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can only use if pay for device after 3 months…. Ok during the 3 months … battery life doesn’t last more THan a week or less
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Sharon,
Thanks for your feedback. We want to mention that without Arlo plan, you can still utilize the features of your camera listed here : https://kb.arlo.com/000062312/. For tips on how you can extend the battery life of your camera, please check the info here : https://kb.arlo.com/291/.
Feel free to contact support if you need assistance : https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Security system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience with sales representative and delivery. Product is awesome, easy to use, and meets my expectations.
I would recommend this to a friendEssential Spotlight camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the only problem I have with ARLO is it's hard to match compatibility with the different styles of camera. That is only problem
I would recommend this to a friendArea camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras for the price. We love them. You will need good internet speed to run them which we thankfully have. Can’t go wrong
I would recommend this to a friendSecurity at its best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for those with good internet service. I’m out of luck here as I don’t have that so had to regretfully return it.
I would recommend this to a friendNice wireless cameras
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a perfect wireless camera solution for your home or small buses
I would recommend this to a friendarlo review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.honestly the app sucks, and the quality of video is sub par
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team