Customer Ratings & Reviews
- Model:
- VMK2430Y-1BYNAS
- SKU:
- 6502273
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.
This summary was generated by AI based on customer reviews.
Wishful thinking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wished Arlo would have a 24 hr monitoring option.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hello iheelu,
Thank you for your feedback. Your feedback will be shared with the appropriate team.
Regards,
Arlo Team
- Cons mentioned:Battery life
They’re inexpensive for a reason
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommend. Would return if I would have kept the box. They disconnect quite often and don’t have a removable battery so you have to charge the camera itself about twice a week.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to share your feedback. Please note that the battery life of your Arlo Essential Spotlight camera is 3-6 months with average use detailed here: https://kb.arlo.com/1202753. Learn more about optimizing your Arlo Essential Spotlight camera’s battery life here: https://kb.arlo.com/291.
Thank you again for your feedback. Please let us know if we can be of further assistance by contacting our Support team: https://www.arlo.com/en-us/support/contact.aspx.
Best Regards,
Arlo Team
^KN
Arlo Essential Spotlight Cams
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality at night is a bit cloudy until the spotlight turns on.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hello Texas,
Thank you for taking the time to share your Arlo Essential Spotlight Camera experience.
For the best experience with the Night Vision feature make sure that no walls, tables, or other objects are too close to your camera. If any objects is within 2.5 inches (6.4 cm) of the sides or front of your camera, it can reflect IR back into the camera lens and cause glare or hazy video, especially at night. You may also consider adding an external light that highlights the area where your Arlo Essential Spotlight Camera is pointed at to help improve your night vision experience.
Please let us know if we can be of further assistance by contacting our Support team: https://www.arlo.com/en-us/support/contact.aspx.
Best Regards,
Arlo Team
^KN
Did not work for us
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could only get 2 out of 4 cameras to appropriately sync. Very frustrating
No, I would not recommend this to a friendArlo review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera doesn't alert you every time there is something going on.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Skills,
Thanks for sharing your feedback with us. To help check the settings of your Arlo system and investigate why camera does not always alert you when there's motion, please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Not impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't light the area as expected. Still hard to see image when recording.
No, I would not recommend this to a friend- Pros mentioned:Camera quality, Setup
Decent security cams for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good stuff for the price, easy to set up if you need something fast. not impressed with site though, i wanted cloud recording but their site is not working??? 4 cameras for 300 bucks is cool. you can access on your phone or pc, but not simultaneously, uggh. decent pic quality even through a window
I would recommend this to a friend - Cons mentioned:Battery life
Horrible battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera batter ran down within a month not the 6 months listed. I fully charged the batteries on each device before mounting them. I even have the brightness settings on -1 and I only received about 4 weeks of battery power.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Battery,
Thank you for taking time in writing your feedback about your experience with Arlo Essential Spotlight camera. For tips on how you can extend the battery life of your Arlo camera, please check this article : https://kb.arlo.com/291/.
For further assistance, contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
software instalationg and app a nightmare
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had too many problems instaling the software in my phone.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello ANDYALGARIN,
Thanks for sharing your experience about installing the Arlo app in your phone. Please be informed that the Arlo app requires iOS version 11 or higher for iOS and Android version 5.0 or higher for Android.
For assistance, you may contact Arlo Support Team here : https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
- Cons mentioned:Battery life
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery drains in one day! Best Buy refused to take back even for a store credit because it was over the time, would have spent the $300 right then with a new product! Bought solar panels to charge and they didn’t work either
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Solar,
Thanks for sharing your feedback about your experience with Arlo Essential Spotlight camera. As there could be few different conditions as to why the battery life of your Arlo camera drains quick, we recommend reaching out to Arlo Support Team to help check your camera : https://www.arlo.com/en-us/support/contact.aspx. You may also check the tips here on how you can extend the battery life of your camera : https://kb.arlo.com/291/.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
- Cons mentioned:Battery life
Don’t buy. Six month battery is a few days IRL.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible battery. Six months translates to roughly 3-3 days. I have adjusted every single setting. I’m a few days past the 15 day return, so I’m hoping Arlo will replace this crap.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Cloud storage
Worthless camera
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like everything about arlo this camera is worthless if you dont subscribe to there cloud storage, after trail end in 3 months it will stops recording locally. peice of garbage, just like everything arlo makes.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi UnhappyCustomer,
Thanks for taking to time to write a review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Smart Subscription. You can read more about it here: https://kb.arlo.com/000062312.
For further assistance, contact our support team at https://support.arlo.com. Our team will be more than happy to help you out. We appreciate your patience and understanding.
Best regards,
Arlo Team
Not a very reliable product.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item failed less than 6 months after it was purchased and not returnable because it is past the 15 day window, and was bought from BestBuy and not directly from Arlo. Not a very reliable product. Very disappointed!!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
Arlo Spotlight Camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just like the other Arlos I've purchased, the battery on this died veryt quickly. After fully charging this, I mounted it and the battery was dead after 6 days.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this, this camera will stop recording in the app til you turn off and back on this happen almost everyday and battery do not last 6 months but about 5-10 days
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi John,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
Arlo camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn't work , camara say when is full charge , you.need to recharge ofter six moths and is not true every two weeks needs to be recharge , im not happy with this product
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Camera,
Thanks for sharing your feedback. We want to mention that the Arlo Essential Spotlight camera's battery life approximately lasts up to 6 months with average use. For tips on how you can extend the battery life of your Arlo camera, please check this article : https://kb.arlo.com/291.
If you need further assistance, contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
- Cons mentioned:Battery life
Battery Life is Terrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the box it says it has a 6 month battery life and after 1 month of use, the battery dies almost every week. Constant charging makes it extremely annoying.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. The Arlo Cameras battery life will last 3 to 6 months, dependent on usage. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Battery life failure
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Essential Camera spotlight just over a year ago. I enjoyed the cameras while it lasted. The video quality was ok and I have no problems until just over a year in, The camera no longer wanted to hold a charge, After charging the battery to 100% it would drop to 75% within a few hours, finally losing the total charge after 2 days. I did contact Arlo support and was advised to reboot, move the camera to a less active location, and remove it from the base station, all failed, I would have expected a longer life for the price of the camera. very disappointed
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Connection
No 1800 number
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not evaluate the system, would never hook to wifi. No 1800 number, terrible customer service. Geek Squad no help, didn't have the expertise.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Below average
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this “camera” in December of 2020. I’ve had nothing but issues with it. It constantly fails to respond, record, notify even though it has full reception. I wouldn’t recommend this product to my worse enemy.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello ijdk,
Thank you for taking the time share your experience with the Arlo Essential Spotlight Camera. Our team would like to further investigate why your Arlo camera fails to respond, record and notify you since you've purchased the system. Please send us an email at askarlo@arlo.com with a screenshot of your Best Buy review, email address linked to your Arlo account and your contact number. We look forward to hearing back from you.
Best Regards,
Arlo Team
^KN