Customer Ratings & Reviews
- Model:
- VMK2430Y-1BYNAS
- SKU:
- 6502273
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Worst camera ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst security camera ever stops recording Videos and the battery life is horrible
No, I would not recommend this to a friend Try a different brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life 210 Notification setting 1-10 Not good. I would never suggest these to someone.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi MrWilson,
Thank you for taking the time to share your review. Your feedback helps us to get improve our services. We'll share your feedback with the relevant team. We appreciate your understanding. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.
Best regards,
Arlo Team
Good name, not so good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo name comes with great reputation. However this product doesn't work well in large spaces (like on my farm).
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was going good for the first two cameras, then the last one would not connect. I tried ten times and couldn't connect it at all. Tested the two for motion connection and it was poor quality in the video on my phone. Lagged and was spoty. Wasn't very far away from my wifi router. Will be returning them and trying another brand. The app reviews are horrible as well. Major issue with motion detection not working all the time. Don't waste your money or time
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Geek4life,
Thanks for sharing your feedback with us. We would appreciate an opportunity to assist you with the concerns you mention above. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
- Cons mentioned:Connection
Won’t stay connected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as well as the solar panels to go with them and they wouldn’t stay connected so we had to return them
No, I would not recommend this to a friend Ridiculous system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo Security cameras are totally useless. I spent most of a day talking to the company trying to get them working. One of them wouldn’t work at all and they suggested I plug it in over night - I had just unplugged it. Seriously? The one I got working before I called them was way seriously time lagging. Couldn’t even adjust it because it took so long to show what the camera was pointed at. We returned the whole thing. Waste of money and time.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Lindav,
We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.
Regards,
Arlo Team
^RM
- Cons mentioned:Subscription
unsatisfied
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was not made aware the new generation needed a subscription. Had I known I may have went with other options
I would recommend this to a friendBrand response from Arlo Team
Posted .Hello Cmay,
Thank you for taking the time to share your Arlo Essential Spotlight Camera review. Here is a breakdown of the functions available without an Arlo Smart Subscription:
1) Motion alerts - You will continue to receive simple alerts via push notifications and/or email notifications.
2) Recordings - When synced to a compatible Arlo SmartHub, you can use local storage for recordings. Recordings will be saved up to 2K quality.
3) Device page in App loads with an image from the last detected motion event, instead of the most recent stream.
Please note, Smart services such as e911, Package Detection, Smart Alerts and Cloud Recordings are only available with subscription.
If you need further assistance with your Arlo Essential Spotlight Camera, please reach out to our Support team: https://www.arlo.com/en-us/support/contact.aspx
Best Regards,
Arlo Team
^KN
- Cons mentioned:Battery life
Complete Junk-Dont Buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money on this crap. Unless you want to charge them weekly look into something else.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery last approx 2 weeks before needing recharge. According to manual battery last 6 months.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Battery,
Thank you for your time in sharing your Arlo experience. We want to mention that your Arlo Essential Spotlight camera's battery life approximately lasts for 3-6 months with average. For tips on how you can extend its battery life, please check this article : https://kb.arlo.com/291/.
If you need further assistance, contact support at https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
- Cons mentioned:Connection
Wont connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont connect too wifi and have tried multiple times
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.
Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.
Regards,
Arlo Team
Buyer Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras do not work on Stucco houses. That should be noted on the box but salesperson should know that, too. I had to return my purchase.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Music,
We value your feedback and appreciate you sharing this with us. We'll forward your feedback with our internal teams. We thank you for taking a moment to leave us a comment.
If you need assistance with your Arlo system, feel free to contact Arlo Support Team athttps://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Not as good as Arlo Pro 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spotlight not very bright Not good for outside during winter months, make sure to look up operating temperature
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi CowDog77F,
Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
arlo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.camera battery runs down really fast i have to charge it every quite often, really dissatisfied.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to share your feedback. Please note that the battery life of your Arlo camera is 3-6 months with average use detailed here: https://kb.arlo.com/1202753. Learn more about optimizing your Arlo camera’s battery life here: https://kb.arlo.com/291.
Thank you again for your feedback. Please let us know if we can be of further assistance by contacting our Support team: https://www.arlo.com/en-us/support/contact.aspx.
Best Regards,
Arlo Team
^KN
- Cons mentioned:Battery life
Buyer Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries didn't last 3 days after being told it would last 3 months. returned!!!!!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi LMcJordan,
We are sad to see you go. We want to mention that there are few different factors as to why the battery life of your camera drains quicker than expected. Tips from this link : https://kb.arlo.com/291/ will give you info how you can extend it.
For future reference, we recommend reaching out to Arlo Support : https://www.arlo.com/en-us/support/contact.aspx to assist you with any Arlo concerns.
Regards,
Arlo Team
^RM
Arlo cameras
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with these item price every month for one camera is absolutely to much
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Ella,
Thanks for taking the time to write a review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Connection
Poor setup expirience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't connect to wifi (neither 2.4 nor 5 he) although alro pro 4 works without any issue
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Kost,
Thank you for taking time in writing your feedback about the Arlo Essential Spotlight camera. We would appreciate an opportunity to assist you in checking your camera and getting it to connect with your network. Please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
NOT Truly HomeKit Compatible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money on this one. I got this camera because Best Buy's website said it was HomeKit compatible. That's only technically true. It's HomeKit compatible if you buy an Arlo Bridge. I might have done that, if I could find them for sale anywhere. Best Buy doesn't seem to ever have any in stock and Arlo's website is less than helpful in finding the bridge for sale. I returned this item.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello $author$,
Thank you for taking the time to share your honest review. Your feedback will be provided to our development team.
Best Regards,
Arlo Team
- Cons mentioned:Battery life
Poor performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries are weak and don't even last more than two weeks
No, I would not recommend this to a friend - Cons mentioned:Battery life
Not ready for prime time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up but not real effective in a business environment - Horrible battery life
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Bill,
Thank you for taking the time to share your feedback. Please note that the battery life of your Arlo Essential Spotlight camera is 3-6 months with average use detailed here: https://kb.arlo.com/1202753. Learn more about optimizing your Arlo Essential Spotlight camera’s battery life here: https://kb.arlo.com/291.
Thank you again for your feedback. Please let us know if we can be of further assistance by contacting our Support team: https://www.arlo.com/en-us/support/contact.aspx.
Best Regards,
Arlo Team
^KN
- Pros mentioned:Camera quality, Motion detection
Love my cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my cameras. They came 3 in a box. They are really good quality videos, two way microphone and I love that it records any motion that takes place around them with the titles of what they are. I wake up in the morning and get to see what took place through the night. The flash light is very bright and I like that it comes on as soon as it sees movement. The battery life on them are long lasting and they are easy to screw off the stands so that you can recharge them, it does however only come with one cord and no charging box. Wish it came with a cord for each camera to charge on. The so APP is very easy to use and control the cameras. They do not automatically turn nor rotate but they have a wide camera view which is great.
I would recommend this to a friend