Customer Ratings & Reviews
- Model:
- VMK2430Y-1BYNAS
- SKU:
- 6502273
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.
This summary was generated by AI based on customer reviews.
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not but don’t work well always have to charge spot light stopped after charging
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Lauren,
Thanks for sharing your review. To learn how to extend your Arlo Spotlight camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poor battery life, have to recharge by the 3rd day
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
Don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks and one of them don’t charge no more
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Nada,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.7 days after perching this item 1 camera stop working so I'm returning it. I also never received my credit card
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Jose,
Thank you for sharing with us your Arlo experience. We would appreciate an opportunity to work with you in checking the problem with your camera stopped working. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for me. Had to return because the sensor wouldn’t sense anything
No, I would not recommend this to a friend- Pros mentioned:Ease of useCons mentioned:Battery life
Works so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was relatively easy to set up. Works on wifi. Charged fairly quickly. We'll see if the charge lasts a decent amount of time. The app could be more user friendly. Getting to live feed isn't intuitive.
I would recommend this to a friend Poor battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life poor. Did not last 20 days before draining entire battery life.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Tracy Smith,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
BAD QUALITY and DOES NOT RECORD, DISCONNECTS A LOT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad bad bad overall. The cameras stopped recording the day after. They are next to the router...well, one of them is. Also, it is supposed to record continuous activity for a few minutes but it only records a few seconds and then stops and does not show activity for hours. It works weird and is NOT RELIABLE. I would suggest a different brand. I am returning mine.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Gabriela,
Thanks for your feedback. We would like an opportunity to help check the setup and settings of your cameras to ensure they are configured to work as expected. Please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
- Cons mentioned:Battery life
Don't recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months or less my cameras wouldn't charge.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. If your Arlo Essential Camera is not charging, please read this article: https://kb.arlo.com/000062697.
For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good the battery runs out in just a couple of days
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Mmph,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Would not buy again.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much useless without the subscription service.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Angryiron,
After your free trial expires, you will still have the option to live stream & receive push notifications. For additional options an Arlo secure plan is required. Regards, Arlo Team
Connecting issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnecting and not recording. Blink cameras work much better. Big and bulky. Not impressed.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello gandark69,
Thanks for your feedback. We would like to learn more about the trouble that you are experiencing with your Arlo system and assist you further. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Camera system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what we ordered… we were supposed to get Arlo Pro cameras
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review. We are sorry to hear you did not receive your order as expected.
Please reach out to Best Buy customer support for further assistance to ensure you receive the correct product ordered.
We appreciate your understanding.
Best Regards,
Arlo Team
- Cons mentioned:Battery life
Terrible battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery dies in 1 day if you have the camera armed. How pointless.
No, I would not recommend this to a friend It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Arlo showing solid blue all the time and I put the area to alert me not doing it . I don’t like it .
No, I would not recommend this to a friend- Cons mentioned:Battery life
Bad quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not hold a charge. Not the best quality. May hold 5 days charge
No, I would not recommend this to a friend Offline
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Periodically the cameras go offline. Not sure why it happens. Other then that everything is ok
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Caliboy,
Thank you for taking the time in writing your feedback about your Arlo Essential Spotlight camera experience. As there could be few different conditions as to why your camera goes offline, we recommend reaching out to Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx to help investigate this with you.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Gave up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give it zero stars if possible. Spent 4 hours trying to get it connected and then gave up. Their support was no help. Complete waste of time.
No, I would not recommend this to a friendDon’t waste your money on Arlo
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this camera they are the worse, disconnected from the base station with no reason I contacted Arlo support and I wasted my time, dont waste your money, they are better brands with better service
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Alex,
Thank you for your review.
We like to work with you to address the concern with your camera disconnecting from your base. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
- Cons mentioned:Connection
Sucks!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps loosing connection!!! Horrible don’t buy!!!!!!!!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Frank,
Thanks for sharing with us your feedback about the Arlo Essential Spotlight camera. As there could be few different condition as to why your camera disconnects from your network, we recommend reaching out to Arlo Support Team to help investigate this with you. Please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
We look forward to hearing from you.
Regards,
Arlo Team
^RM