Customer Ratings & Reviews
- Model:
- VMK2430Y-1BYNAS
- SKU:
- 6502273
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.
This summary was generated by AI based on customer reviews.
An expensive paper weight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems. Wont charge. Arlo suppprt is awesome *note the sarcasm*. Their fix? Make sure its fully charged and update the camera. Oookay. A quick online search led me to hundreds of people having the same problem. Bottom line, avoid this one.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello BummedOut,
Thank you for taking the time to share your Arlo Essential Spotlight Camera experience. Our team would appreciate the opportunity to review your case and work with you further to ensure your Arlo Essential Spotlight Camera is configured and setup to meet your expectations.
Please send us an email at askarlo@arlo.com with a screenshot of your Best Buy review and include in the subject line: BBY Essential Spotlight Review. Additionally, please also provide the case number email address linked to your Arlo account and your contact number. We look forward to hearing back from you.
Best Regards,
Arlo Team
^KN
Defective camera. Arlo customer service no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was never able to Install the cameras, because the cameras are defectives. And contacting arlo customer service is basically e impossible
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello BDjenn,
Thank you for taking the time to share your Arlo Essential Spotlight Camera installation feedback. Our team would appreciate the opportunity to work with you to ensure your Arlo system is set up and configured to meet your expectations. Please send us an email at askarlo@arlo.com with a screenshot of your review and your contact number (including time zone). We look forward to hearing from you.
Regards,
Arlo Team
Doesn't connect no love customer support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't connect. Will be returning. Cannot contact customer service without a membership. Horrible service horrible product
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Lisa,
Thank you for your review. If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.
Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.
Regards,
Arlo Team
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something went weird with their apps. They've either made so many changes it's hard to use the right interface or made it so you have to buy the hub. The temporary 10 day trial worked fine.
No, I would not recommend this to a friend- Pros mentioned:Camera quality, Ease of use
Great quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras are really easy to connect to app. Easy user app. Camera quality is really clear. Spotlight doesn't stay on too long, which is something I really like. Glad I got the camera!
I would recommend this to a friend Not Worth the Time they took to install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned two of these cameras, they worked fine for the first several days and then stopped working all together.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy it! After the free trial period. Its pretty useless! I tried calling Arlo. They just stated the newer models involve cost maintenance for updates. And subscription if you want camera to work right after free trial.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Beakc,
Thanks for your feedback. We want to mention that subscribing to Arlo Smart does not only allow your cameras to record in the cloud but it also lets them utilize the advanced Arlo Smart features detailed here : https://kb.arlo.com/000056583/.
If you need assistance with your Arlo system, feel free to contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Waste of money and time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Would not connect to wi-fi. Online support is limited to no help. For the price it is not worth the aggravation. I only wish the company could reimburse me for my time, as well as my money.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Wasteofmoneyandtime,
Thanks for your feedback. We would appreciate an opportunity to get your system setup. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Could not sync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After spending hundreds of dollars on this system and a hour and a half trying to set this system up, I packed everything up and will be returning it. I could not get the cameras to sync which means it is completely useless.
No, I would not recommend this to a friendUpset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t get the customer support required ! I returned 3 sets and would not recommend this product to anyone ! 4 th camera I can’t get connected in order to do so I have to take the day off and talk to them for hours !
No, I would not recommend this to a friendnot compatible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Said it was compatible with our system was not I am buy eufy next time they make all products compatible
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for your review. In order to assist with compatibility, please navigate to Settings > Support within the Arlo app to explore the support options available to you so we can further discuss any issues with compatibility that you may be experiencing.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality, Ease of use, Motion detection
Great Security Camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and connect. Responds quickly to motion activation, Image clear. Great value for household security. Recommend highly.
I would recommend this to a friend jay
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 4 units and they tend to drop off from the network. Lot's of motion detection with no reason for report. Not a fan. I'm stuck.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi jayundooingwireless,
Thank you for taking the time to share your feedback. We would appreciate the opportunity to work with you to address the concerns you shared above. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team may follow up with you directly.
We appreciate your patience and understanding.
Thank you,
Arlo Team
- Pros mentioned:Camera quality, Ease of use, Night vision
Easy to set up and good video
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use on its own or incorporate into an existing Arlo camera system. Good video in all levels of sunlight. Good night vision as well.
I would recommend this to a friend Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras could not be discovered by Arlo app. Were visible on router as connected. called Arlo, called router provider and internet provider. None were of any assistance. returned product.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Mgfox1,
Thanks for your feedback. If you haven't checked the steps here : https://kb.arlo.com/000062406, it will show you troubleshooting guides to help you with getting your system setup. Alternatively, you may send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review and we'll have a Customer Care Team member contact you for further assistance.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Don’t buy Arlo’s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after seeing how bright the light was and that there isn’t an option to turn it off. I have the ARLO doorbell and hate it, all arlo’s have a delay! Spend more and get the Ring or something else!
No, I would not recommend this to a friendWon't connect to wifi
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've followed all of the tech support/help/FAQs/etc. It will not connect, while two other cameras made by different companies both connected fine.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for your review. If you're unable to add your camera to your Base Station/SmartHub, read this article: https://kb.arlo.com/000039094. Or if you're unable to add your camera to your 2.4GHz WiFi Network, read this article: https://kb.arlo.com/000062406.
Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera qualityCons mentioned:Battery life
Poor battery and spotlight, awesome camera thou
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera was awesome! It has excellent range and clear picture.Cons:The spotlight is horrible, i can only see shadows in the distanceThe battery is rated for 6 months. The camer lasted 6 days before i need to recharge them.
I would recommend this to a friend Junk, and poor return policy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked good for about a month and now send false alerts no recordings.. junk starit junk and best buy won't let me return them very frustrating.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
WORST BUY!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very dissatisfied and frustrated with this purchase.ive tried everything over and over .as far as I'm concerned I got burned for over$300 turned out to be the ...WORST BUY.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello WORSTBUY,
We thank you for sharing your feedback about your Arlo experience. We would like to learn more about the trouble that you are experiencing with your Arlo system and assist you further. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM