Customer Ratings & Reviews

Keeps cutting out. I call the service techs and they such. Only records when it wants part of the time. Ive moved them Nd reconnected them too many inconvenient times.

Good cameras and they do work using the app (and also via the computer interface) but they have small batteries (the XL batteries do not fit in the Pro 4), bad battery life (think 5-10 days max). You cannot set the recording time to 0, min 10 seconds....so when someone is in a zone there will be a ton of short recordings, thus burning up the batteries. The app is only ok, wonky in certain functionalities, not very refined. But the biggest issue is you cannot share with different users though it says you can...trust me you cannot! Research it yourself everyone online says the same thing! I did not believe them but found out it was true and returned my bundle and extra XL camera due to this. It shows in your account page how to add "people" (via their email) but when you do this and it sends them an email/invitatoin but then when they try to add an account (by creating an Arlo acct) it does not give them the option to see/link to the main account and see the camera. (I purchased the Arlo Secure Plus $120+ Yearly subsc.). Also you cannot even try to share without a subscription plan. If you try to get your money back for the plan is is not refundable. You cant get a live agent on phone (only a chat agent) who simply tells you you cannot get your yearly $120 back and you can only ride out the year/no refunds. I am a 20+ year IT pro and I tried everything! Thee is no way to share this app/camera viewing with others...this app/platform only lets you use it with one phone/person....whomever paid for the subscription & set it up! And no you cannot simply let someone use your UN PW as it only allows 1 person in the app per account/subscription....I tried this many times. Do not buy this if you want to share access with others.

Lousy Product and I can't wait to return or exchange for something better. This is My third and final attempt using this Brand..

Absolutely the worst experience trying to resolve a return issue. I was mon the phone for hours and was hung up on three times. The situation is still not resolved

Don’t even bother. The company has hiden fees. And stop working a lot

I could review it IF I could use them so when the smart base that I need comes in I will let you know until then stop asking !!!!

I absolutely LOVE these cameras. I tried to Google nest first and hated them, they were complicated to set up, and I tried some no name brand wired ones that were okay, but these are my favorite out of everything I've tried. The setup was soooo easy, they connected to my phone instantly for the smart piece, and for putting it on your wall... It doesn't matter if you place it slightly off from where you wanted (since I'm terrible at making), because (1) the view is such a wide angle, it gets both my living room and dining room which are decently sized in one shot it's so wide and (2) because the arm is adjustable! The adjustable arm is everything to me. You can tilt up, down, sideways, so even if you don't get the placement exactly right, you don't need to redrill new holes, you just have to adjust the arm. Amazing. Why doesn't every cam have this!? Also the picture is incredibly clear. I love the fact that you have the option of (1) night vision or (2) motion sensor spotlight. Easy to turn the light option off always if you have this indoors and don't want it turning on when you're just watching a movie, but so nice to have. You can also pick and choose your alerts for something like animals, people, vehicles, etc. And only get alerted for what you want. The paid version also lets you have arlo contact authorities. Overall what a great camera for the price, would 100% recommend.

It keeps turning its self off. The solar panel that I got with it only charges some times. The old Arlo was better. This one it junk.

Very simple to put together, install and set-up. There’s a little bit of a lag but only a couple seconds. Very good camera and spotlight. I have the video doorbell and 3 exterior cameras now.

I had a hard time doing the update with them I've tried 5 different Arlo systems and they would not work for me I do not recommend for anybody

Not enough time to pick up due to having to jobs. When I was able to pick up on a Saturday the store was closed. Therefore my money was refunded.

I can believe Best Buy didn't know how to connect these cameras with Orbi Router, so I have to return it.

USELESS AND NOT WORTH MONEY. After 30 days if you don’t subscribe for a monthly fee it does not record ANYTHING!!

I never had the chance to use it. I could not get it to sync with my device. Even tried talking with the arlo support to no avail.

I am not having luck with getting my cameras into the system! What a huge nuisance!

Doesn't work after firmware update. Does not find camera and app times out before resetting.

This is a quality security camera with decent night vision. The motion detection is significantly better than the Arlo doorbells. Product works great with solar panel.

These cameras only work with 2.4 Ghz...they should specify it so as not to buy and waste time

Easy set up. Discrete outdoor camera. Having difficulty setting camera to not notify for general motion detection like tree branch movement. Video is clear.

Doesn’t work properly. Many visits by reps but still not functioning. We’re told replacements coming tomorrow but no show