Customer Ratings & Reviews
- Model:
- VMK2430Y-1BYNAS
- SKU:
- 6502273
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.
This summary was generated by AI based on customer reviews.
AWEFUL!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy! They are aweful! They never connect have contacted twch support through arlo and they can never get them fixed
No, I would not recommend this to a friendArlo - Essential Spotlight Camera – Indoor/Outdoor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Arlo - Essential Spotlight Camera – Indoor/Outdoor Wire-Free 1080p Security Camera - Black died out the blue.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Deepspace
Thanks for your feedback. We would like to learn more about the trouble that you are experiencing with your Arlo system and assist you further. Please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Arlo
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was never able to get this item to work. Tried everything and then wasn’t able to return it in time to get my money back
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Terrible,
Thanks for your feedback. We would appreciate an opportunity to assist you with getting your Arlo camera setup. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Don't get it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks, does not work at all. Returned and got another thinking it was defective but nope it was simply not working at all.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Sucks,
Thanks for your feedback. We'd like to work with you to better understand the circumstances of this trouble that you are experiencing with your Arlo system not working. Please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx for assistance.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
- Pros mentioned:Camera quality, Ease of use
Easy set up! Great picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy set up, picture is excellent. Settingvup a schedule is difficult. Stuck out once. Waiting to try again when i have a free momemt.
I would recommend this to a friend - Pros mentioned:Camera quality, Motion detection
Good Picture Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is much better than the cameras I had plus what I also liked is the motion detection can go as far as 100 ft
I would recommend this to a friend - Pros mentioned:Camera quality
Arlos are great cameras
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a user for several years now of Arlo cameras. I've got a mix of Pro and Pro 2 cameras for a total of 10 cameras. I pay the annual subscription to support the 10 cameras, get 30 days of recordings, and use the smart motion detection (animal, package, person, etc.) I've also got two base stations spread out to give me a pretty wide range around my house. I live out in the country so I use these to monitor my gate/mailbox area, barn stalls, and basically most areas around the outside of my house. I've tried a few other cheaper brands, but the Arlos have been the most reliable. When I saw the new spotlight camera, I thought I'd give it a try for my driveway parking area. Spotlight is a bit of an exaggeration as it's just a couple of bright LED lights. However, it does light things up well in the 10-15 foot range. The infrared view does have a little better range, but if you need to know the color of clothes someone's wearing then this is a great solution for night. I do miss the magnetic mount capability that my other cameras have. This one requires using the threaded mount that you need to screw into to something. For my parking area, that's fine, but I have made a lot of use of the magnetic mount to easily put cameras on my gate and on T-posts to cover various areas. It's also then easy to pull them off to charge the battery. But, depending on your application, this may not be a factor. If I was afraid of someone walking off with the camera, I'd definitely want the thread mount. The video quality and function is just as good as my other Arlos. It was super easy to link up to my hub and I had it recording in a few minutes. It also came with a 3-month trial of the smart recording service so you can try that out if you don't already have it. You can also use the camera over WiFi without the hub, but I don't plan to use it that way. The two-way audio is another nice feature, but not one that I use in my particular application. 99% of my visitors are the 4-legged variety so we don't talk much. The integrated siren is also an additional feature over my existing cameras. It's definitely loud enough to be noticed by the intruder, but I'm not sure it's loud enough to attract a neighbor's attention unless they're very close by. The Arlo cameras might be a little more expensive than others, but I've found them to be reliable and well worth the money. Plus, the Essential series is quite a bit more affordable so that could be a good way to try them out and see if you like them before going all in like I have.
I would recommend this to a friend Not sure yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after a 2 weeks. Had to call geek squad to fix the issue.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review. We are sorry to hear your Arlo Essential Camera stopped working after 2 weeks, We are glad to hear that Geek Squad was able to fix it.
For any other questions or issues you may be experiencing, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Bad service from best buy/ geek squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible 1 camera already went out and geek squad/best buy WILL NOT HELP IN SERVICE CHECK IT
No, I would not recommend this to a friend- Pros mentioned:Camera qualityCons mentioned:Battery life, Subscription
Subscription Trap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10$ PER camera PER month after the free sub wears off. You cannot even contact the company unless you have an active subscription. Without paying you lose access to anything except live view of the camera, beware I don't know what happened these used to be good. Sometimes they even stop working at all until you delete it and re-add it to your system.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
We appreciate your support and understanding.
Best regards,
Arlo Team
Does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with EERO WiFi. Tried and tried but never connected
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi JoJo,
Thanks for sharing your review. The Arlo Essential Spotlight Camera is only compatible with 2.4 GHz networks. To ensure the camera connects to your EERO WiFi please ensure settings are set to 2.4 GHz.
For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Arlo cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cameras wouldn’t cont to your WiFi we had to return them and get a different brand
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Martinez12,
Thank you for taking the time to share your feedback. Your feedback will be shared with the appropriate teams for review.
Regards,
Arlo Team
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up is horrible no specific instructions taking it back because I still haven’t got it set up
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Nothappy,
Thank you for your feedback. Please look for the quick start up guide that your system comes with to help you with the installation process or check for the manual here : https://www.arlo.com/en-us/images/documents/arloessential/Arlo_Essential_Device_UM_US.pdf. You may also reach out to Arlo Support Team for immediate assistance at https://www.arlo.com/en-us/support/contact.aspx. Alternatively, you may send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review and we'll have someone from the team contact you for support.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Bring the base station back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t work will not connect to phone the base station was so much easier
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Useless,
Thank you for taking the time to share your feedback. We would appreciate the opportunity to work with you to address the concerns you shared above. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team may follow up with you directly. We appreciate your patience and understanding.
Thank you,
Arlo Team
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never connected to phone contacted support and never got the problem solved.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Ringlights,
Thank you for taking the time to share your Arlo Essential Spotlight Camera and support experience. Please send us an email at askarlo@arlo.com with a screenshot of your Best Buy Review, your case number, the email address linked to your Arlo account, and your contact number.
We look forward to hearing from you.
Regards,
Arlo Team
Broke within 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 3 months tried all tech support out a grand entire system is junk
No, I would not recommend this to a friendArlo is a waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within less then 3 months entire system is junk & I am out over a grand
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Arlo,
Thank you for taking the time to share your feedback. For further assistance on why your system is not working within less than 3 months, please visit the Help Center via the Arlo App > Settings > Support.
Regards,
Arlo Team
Poor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of this. Cámara never turned on and they didn’t change for another one
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Never,
We appreciate you sharing your feedback. Please reach out to our Support team for further assistance with a warranty replacement. You may navigate to Settings > Support within the Arlo app for your available support options.
Regards,
Arlo Team
Dont like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work,i have to return it such a pain to even get it to hooked up
No, I would not recommend this to a friendArlo cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor product stop working and to late to do return in
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi George,
Thanks for sharing your review. For further assistance on addressing the product that stopped working concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team