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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 3,281 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great security camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great cameras, easy to use, great price, highly recommend, super for security purposes....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a Great Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy and would recommend to everyone! This security camera makes my family and I feel very safe!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    I will not but again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camara work fine however battery life is not great. Arlo/Best Buy advertised 6 month battery with one full charge which is not true!!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Paola,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Arlo. Dependable products. Great picture quality. Easy to install and great WiFi connectivity. Customer for life.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo Essential

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a hit or miss. When I first purchased it, it kept going offline on its own but not recently. It's also annoying that I need to remove the whole camera every time I want to charge the battery.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware Monthly “Premium” fees

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be prepared to pay monthly fees ($10 +tax) for 3 cameras to view anything other than live video. After initial trial description period, you lose all the Features other than live streaming and notifications. You lose animal detection, custom zone, and all other features other than live streaming which if you don’t look at your phone when something happens, no chance at recording anything. By then too late. This becomes a basic “let’s watch the squirrels play on our expensive 3 camera system. Other criticisms are that 2 different people cannot look at camera at same time. I tried hooking up to Arlo Smarthub for local recording and that does not work either. Review on Arlo Smarthub will be posted separately. Too late to return, so will be trying to sell at garage sale! It says it can connect to Apple HomeKit via Smarthub but that does not work either. It is not worth the headaches in my opinion. If you are willing to pay $10+ per month, then might as well go with a better system that is either able to record locally or connect with other online storage.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Wishful,

      We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.

      Regards,
      Arlo Team
      ^RM

  • Rated 4 out of 5 stars

    Good camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average camera not great or bad. Basically what it was meant for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Backyard cam

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. App install was a little confusing as to which model I had. Once figured out, install was easy.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality picture, but battery life has lasted on average, 4-5 days. This is with less than 10 activity notifications daily.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Great system for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera system for the price. So far haven't needed customer service yet. And hoping not to need them from the reviews.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Arlo cameras. I actually have four. It was on sale, so I took advantage of the price; you can't beat it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    ARLO mounted cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent products! Easy to install. Exceptional view from all three cameras. Very clear and pics, Video and audio.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Worst cameras And Terrible customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst camera i ever had. Mind you i use these in a office setting wifi going 24 hours and the cameras goes offline and takes a while to come back online contact Arlo was told they’re going to replace and still have not yet gotten my replacement or packing for return. The service is terrible wish i never bought these. I would’ve been better off going wired instead of wireless. The batteries does NOT last 6 months I’m charging these cameras at least 2-3 times a week.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello BGooden,

      Thanks for sharing your feedback about your Arlo Essential Spotlight camera experience. Allow us to further look into the trouble that you are experiencing with your Arlo camera going offline. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and works great for our needs. Love the spotlight feature.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Arlo Cameras Easy to Use and Connect Reasonable price and like idea do not have to have a subscription to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy for youre money

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy for youre money incredible can distinguish between animals or objects and person. 1080 resolution is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal and you can feel safe when you're home and be able to keep track when you're not home

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Monthly plan required for video storage

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras require a monthly plan to store any recordings. Video quality and sensitivity are good. However, the requirement to have Arlo secure to store your recordings is a deal-breaker.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Pugman,

      Thanks for your review. Please note that there are many benefits to an Arlo Secure subscription. Please see for full information: https://kb.arlo.com/000056583 and https://kb.arlo.com/000062366.

      We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312. We appreciate your support and understanding. We will share your feedback with the development team.

      Best Regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Arlo Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great purchase. These were on sale st Best Buy and I purchased them. Great camera for security around my condo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very capable camera for remote monitoring.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a camera to keep an eye on things at my cabin while away. This Arlo Essential Spotlight Camera fits the needs perfectly as it is a good blend between price and capability. The Arlo Essential Spotlight Camera requires no hub as it connects directly to wifi. My internet is powered by Starlink and the connection speed to remotely view the camera works great! Pair this camera with an Arlo Essential Solar Panel and you are set!

    I would recommend this to a friend