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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 3,281 reviews
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Warning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the 4 pack to monitor a remote location and unfortunately it’s been a disappointing experience. 1. No clear indication a device is fully charged 2. Battery on one device lasted a week, on another lasted two weeks 3. Three weeks of use one device stopped responding while charging even though it had 50% before the charge 4. Unable to share with others. Sent link to 5 family members and after creating their own accounts the link did not work. Multiple failed attempts. At a minimum the process is not intuitive. 5. Hidden operating costs!!! For this system to be usable you need to spend $10 per month for the service. Otherwise it’s essentially vaporware 6. Full charge takes hours 7. Extreme customization of settings is required to prevent battery drain and unnecessary alerts 8. Packaging is overly complex and impossible to put anything back

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. To troubleshoot any issues with the Grant Access feature, you can read here to learn how to use this feature: https://kb.arlo.com/000039106.

      For further assistance on any other issues mentioned above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding. arlo_us

  • Rated 3 out of 5 stars

    Nick perches

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal and value fof the prices. We enjoyed those camera sites.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hey John,

      Thanks for writing a review about the Arlo and we're glad to hear you're liking our products so far! If you have any trouble with the app, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 2 out of 5 stars

    Doesn't last long, poor performance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera video quality is average/poor and one of the cameras out of four is not working within a months, can't connect to the Wifi. It accepts the QR code from phone and then it never connects to the wifi. Recently it got connected once but then again got disconnected the next day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera in monitoring the dog while we are out!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good Security Item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras work great. Clear , sharp videos. Provide good coverage of he concerned areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for my home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase the Arlo security system and it’s been working extremely well

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera for its price , I just don’t like how long the battery lasts. That’s why I give 4 stars ⭐️.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera works amazing. Wouldnt choose any other brand

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good camera for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets expectations, added onto original Pro system. Clear picture, only downfall is non magnetic. Purchased a solar charger compatible so I never have to take it down. Already have subscription with the doorbell camera. Get the warranty as I had a pro camera slightly after 1 year non functional.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good camera for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera for price. Only downside is battery is rechargeable instead of replaced and doesn't last as long.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason why it didn't give it 5 stars was the battery tends to die out fairly quickly

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are clear in the day and night only thing that I found inconvenient was taking them down to recharge

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had previously purchased another outdoor camera from another company and had difficult issues with upload, etc. I returned. I purchased Arlo from Best Buy, Upload was so easy, the battery life last well over 2 weeks and the view and images are perfect. LOVE THIS ITEM! Thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very easy to install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to setup and install. The camera works great and I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cameras. Not Able to stream live feed like the older style can but still great quality regardless

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo Indoor/Outdoor Wire-Free Security Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo - Essential Spotlight Camera – Indoor/Outdoor Wire-Free 1080p Security Camera is a great choice for anyone looking for a good indoor/outdoor wireless 1080p security camera. I would definitely recommend this product to anyone. Arlo is a great beand and it won't disappoint you.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Be aware!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life on these cameras aren’t what they say but there are still good cameras

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security camera. You will need to make sure you set up a decent zone or it will pick up all of the traffic on the road. Battery life is pretty decent unless you get a huge amount of alerts through the day. You are able to silence alerts and shut the camera off through the app.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Do not purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is great. Most of the time you can log on and see live feed immediately, but sometimes there are delays where you need to log out and then log back in. Battery life is very short-2 weeks at best. Customer support doesn't exist. There is no phone number to contact and if you chat online, you may or may not get a real person who will give you a case number with less than 4 days to respond. (I tried on day 4 and the case was closed without speaking to me.) Supposedly you receive 3 months of free access to videos, yet your credit card will be charged $10.65 every month, starting immediately. Try something else-I would not recommend this product. I would not recommend purchasing.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi SouthernMomof6,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and very good results. Using the camera system is fairly easy and manageable.

    I would recommend this to a friend