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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 3,281 reviews
  • Rated 5 out of 5 stars

    ARLO SECURITY CAMERAS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far. The camera system has been awesome

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    PAulS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift! Folks use it and it works for them. Don’t like it need subcription

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Paul,

      Thanks for your review. We will share your feedback to the development team. An Arlo Subscription is no required, there are still some features that are available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Great product!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the light feature!! Love how the mounts are adjustable

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo spotlight camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the camera was very easy to set up following the app site instructions. I had no trouble connecting to my internet. The camera captures clear video and notifies me when it captures people. There is a few seconds delay which is fine. Its set for people but also picks up animals but doesn't notify you unless you want it to.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Save your money…

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. Half of it’s touted features require a paid monthly subscription. Cameras take forever to load image on App, often doesn’t load at all. Cameras unpair on their own and often won’t re-pair. I’ve tried updating software, resetting, etc, still no dice.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excellent product highly recommend very responsive

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Clear image

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, we’re exited to have welcomed another product of Arlo’s into our space. It clear, confident and pretty accurate with the capturing. Only issues is a few seconds and delaying and frame gets stuck and freezes otherwise I’m pretty happy wit hit

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Spotlight camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Essential Spotlight camera works great. I am glad I bought this camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Arlo wireless security camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality, easy to install and great price.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these a month ago. So far they are working just fine. Bought chargers too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They some good review and help me to buy best by is the best

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Defective batteries

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of them and both have battery issues. In one, the battery charge lasted a week and in the other three weeks.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello FromLosGatos,

      Thanks for your feedback. Your Arlo Essential Spotlight camera's battery life approximately lasts up to 6 months in average use. For tips on how you can extend its battery life, please check this article : https://kb.arlo.com/291/.

      If you need further assistance, contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little outdoor camera, I’m please with the quality. I would recommend this to family and friends.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Arlo home security

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these cameras two years ago and paid a 4-year warranty. The cameras were damaged in less than two years after I bought them. I went to Best Buy so they could replace me because I still had two more years of warranty left. When I arrived at the Best Buy store, they told me that They couldn't do anything because they didn't have the same cameras. If I wanted, they would exchange me for other cameras but I had to pay 260 dollars more and I told them that I didn't have to pay anything because the cameras have a warranty. They told me what they couldn't do. nothing, this is something ridiculous because you pay a guarantee for nothing, you only lose money, no more best buy for me, I bought many things for many years

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Casper

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing video and sound quality. The battery definitely does not last as long as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Previous Arlo Pro 2 User & Loyal Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Camera System for the Money. Had the Pro 2 series for a few years but these have a much better low light and longer battery life than the old system. Quick App install and easy to adjust features inside the program. Definitely Recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s OK it works but it still doesn’t work as good as the ring but it will work for now.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,

      Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback with the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team

  • Rated 3 out of 5 stars

    Arlo camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t seem to pick up movement of cars or people when what should be recording range.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Robin,

      Thanks for your review. If your camera is not detecting motion anymore, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your support.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy setup, need restart function

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well and problem-free. Easy setup, however it seems there has to be a way to restart the camera itself if it stops working

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these Ada gift for my husband. They are easy to install and set up, you just need a subscription.

    I would recommend this to a friend