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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 3,281 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are clear in the day and night only thing that I found inconvenient was taking them down to recharge

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason why it didn't give it 5 stars was the battery tends to die out fairly quickly

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had previously purchased another outdoor camera from another company and had difficult issues with upload, etc. I returned. I purchased Arlo from Best Buy, Upload was so easy, the battery life last well over 2 weeks and the view and images are perfect. LOVE THIS ITEM! Thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera in monitoring the dog while we are out!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nick perches

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal and value fof the prices. We enjoyed those camera sites.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hey John,

      Thanks for writing a review about the Arlo and we're glad to hear you're liking our products so far! If you have any trouble with the app, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cameras. Not Able to stream live feed like the older style can but still great quality regardless

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera works amazing. Wouldnt choose any other brand

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Terrible camera and even worse support

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 of these cameras and have had nothing but issues with them keeping connected. When I called support on it, even though the cameras show the purchase date and I have the upgraded support. I still have to provide additional proof of purchase for them to replace their terrible product.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,

      Thank you for taking the time to write your experience. Your feedback helps us to get improve our services.

      While we understand the inconvenience of providing additional proof of purchase, sometimes additional proof is required to validate your purchase when we are unable to confirm in our system,

      We appreciate your understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo Indoor/Outdoor Wire-Free Security Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo - Essential Spotlight Camera – Indoor/Outdoor Wire-Free 1080p Security Camera is a great choice for anyone looking for a good indoor/outdoor wireless 1080p security camera. I would definitely recommend this product to anyone. Arlo is a great beand and it won't disappoint you.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shop other brands.... read my review!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know where to even start with Arlo and the brand. I have 3 cameras, a solar charger and a base station. Only thing positive i have to say is the system and linking cameras, getting set up etc, is relatively user friendly. But as far as the system actually working, that's a different story. I've called their terrible customer service on more occasions than i can count. One of my cameras never stores the 7 days of recording. Not just the full 7 days, but no recording at all. There's always a huge delay loading the cameras to watch on my phone. Even the one camera that's just a few feet from the base station. The video quality for 1080 is not even close to that in my opinion. The app constantly crashes while I'm trying to navigate it. Only product I've owned from Arlo that works as it should has been the solar charger. Which, what good is that if you cameras aren't functional. I hope there's never a scenario where i need to view this or record live time. Pretty sure a burglar could rob my entire house before the app decides to work. Not to mention, these cameras aren't exactly cheap.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jaytime,

      Thanks for your review. We will share your feedback with the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very easy to install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to setup and install. The camera works great and I love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't last long, poor performance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera video quality is average/poor and one of the cameras out of four is not working within a months, can't connect to the Wifi. It accepts the QR code from phone and then it never connects to the wifi. Recently it got connected once but then again got disconnected the next day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security camera. You will need to make sure you set up a decent zone or it will pick up all of the traffic on the road. Battery life is pretty decent unless you get a huge amount of alerts through the day. You are able to silence alerts and shut the camera off through the app.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Be aware!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life on these cameras aren’t what they say but there are still good cameras

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and very good results. Using the camera system is fairly easy and manageable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Where's the magnetic base?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did arlo change from a magnetic mount to the screw in bracket???? Very inconvenient to remove for charging.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,,

      Thank you for taking the time to write your experience with your Arlo Essential Spotlight Camera. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a security system for your home look no further. The Arlo is very simple to install and to synchronize with a cell phone. The store employee was very helpful when deciding which one to buy. I bought the 2K and the video quality is amazing and very clear.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arlo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to find good written instructions on installing Arlo equipment. Please put instructions in writing as soon as possible.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and match with my WiFi. Where I have it, it turns on a lot so I am glad I also purchased the solar charger. Mt experience with Arlo has been fantastic. It is a good security outfit. I purchased other cameras and lights before so I know how reliable they are.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say so far so good. I enjoy the quality of such a small camera. I can actually hear any background noise clearly. The picture quality is also on point. Money well spent. Winter hasn't kicked in yet. Waiting to see how it performs as far as visibility during harsh weather.

    I would recommend this to a friend