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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 3,281 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Arlo is way better then google

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was very easy. Do not believe sales people when they tell you these are the same as googles comp. googles is terrible and never worked properly. Arlo is way better.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t get security system from Best Buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage. Don’t get security systems with Best Buy and don’t get Arlo. Requested an add on for my current system that doesn’t require a monthly fee hooked this one up and didn’t find out until 90 days that it was going to require a monthly subscription because they force you into a trial that functions properly. When the trial ends, it no longer functions properly. Best Buy doesn’t even give you 30 days to return!! Arlo customer service says they wont refund me because I bought it at Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Christine,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Not to bad at all!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super simple to set up only down side is it has a little bit of a lag maybe about 5-8 seconds that’s the only downside the picture is super clean better then my ring devices and I can connect this to my google home or Alexa devices!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    East setup - good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up took about 20 minutes total for 9 cameras. The system is pretty intuitive and I love how easily it is to customize alerts, motion zones and geofencing. Low light function also works really well!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed in the battery life. Not what it was advertised as.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo outdoor camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My third Arlo camera and I will purchase more. Battery is long life. Video is crisp and clear. Have had other brands and wasn’t impressed. My outdoor camera is under a patio roof.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Added to existing system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera was being added to an older Arlo system but connected without any issues. Got the camera mounted, set the field and off and running. Less than 30 mins, probably less than 15.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great security camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security camera. Easy to set up & install. Works great and good quality. Nice to have a rechargeable battery unlike the older ones. Really good field of vision. The spotlight, siren and having sound with the video is great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I would of never purchased these. The battery runs out so fast and these are to expensive to have to keep recharging. I have to purchase more equipment from the company to keep the battery running. Also, I have to purchase a monthly plan to use them. I wish I would of purchased blinks.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Thank you for taking the time to share your Essential Spotlight Camera experience. Check out these tips on how to extend your Arlo Essential Spotlight Camera's battery life: https://kb.arlo.com/291. Additionally, please note the following environmental factors also reduce battery life: Temperatures below 32°F (0°C). Low-light environments that require infrared sensors to work harder. If you need further assistance, please visit https://www.arlo.com/en-us/support/contact.aspx and select your preferred method on reaching our Support team. ^KN

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Working good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as upgrade to my previous arlo cams, so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly the way I wanted and very easy set-up.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Did not connect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took cameras out of box and none would connect to wifi. I also bought a box of Arlo Pro and they all work fine, so I know it was not user error.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Ryan,

      Thank you for your review.

      If you cannot add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.

      Otherwise, please navigate to Settings > Support in the Arlo App for available service options. We appreciate your patience and support.

      Regards,
      Arlo Team

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Clear picture but not a long battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is very good, but the battery life is less than desirable.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Security Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good camera that serves its intended purpose.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Added to my existing 3 year old Arlo System

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to add on to my existing system. It's a tad different than the other cameras, but I'm pleased with it. Would have given it 5 stars but the charging is cumbersome. I have to get on a small ladder, remove it - charge it - and then climb up again to reposition and reattach it. Would be nice if Arlo would improve the charging process.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera does not record after your 3 month free subscription, you only get notifications of activity. Waste of money. They are selling you a camera that does not record?

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello sitereviewhelpful,

      Thanks for taking the time to write a review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      For further assistance, contact our support team at https://support.arlo.com. Our team will be more than happy to help you out. We appreciate your patience and understanding.

      Best Regards,
      Arlo Team

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Arlo ever made

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Arlo camera that was ever made whereas the battery last longer . You know it is a hassle having to climb up there and change the battery all the time .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great camera, great brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. Heavier than the other cameras due to the spotlight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Arlo home monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo camera. Works as it should. Easy to use. Good for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I have no clue about electronics so when I say a 3year old can manage this and put it to use I'm not kidding it's so well worth the money I love it nobody passes my house without us knowing clear pik I love it

    I would recommend this to a friend