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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 3,281 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I’ll keep it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Perfect for home security.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xfinity problems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the Arlo brand. That being said, still having trouble connecting these cameras. These were bought for my parents lake property and while I am sure they work great, they can only be connected to a 2.4 wifi connection. Well there is no way to choose between the 2.4 and 5 on the router. Still trying to deal with xfinity on how to correct this.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    A fantastic security camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed another camera , and the store was out of that item that I wanted , they made sure I'd get one and shipped it to my front door two days later. This Arlo set up is amazing, easy set up and crystal clear photos/ video's

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera with built in light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera works great in the dark with the built in led light

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent security cameras.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent security cameras. Price was awesome, very easy to put up on the outside of the house. We got white to blend in with our house. The videos are very clear.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never again.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could give it a "0". Useless, after a few months, it would give notification of motion but wouldn't record. Then it decided it didn't want to sync with the base hub anymore. Geek Squad was just here, couldn't get it to sync either. I'm beat. And, no customer service. Look through all the articles online and see if they help. Spoiler alert, THEY DON'T. Going to try something else.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jeffrey,

      Thank you for your review.

      We would like to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, the email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team

  • Rated 3 out of 5 stars

    TY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really is not much help. Need to subscribe recording

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We have many affordable subscription plans for your convenience, please refer to the article for details: https://kb.arlo.com/88. If not interested in a subscription, You can read more about features available without a subscription here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Overall, very good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice camera, good quality, just a small live feed delay

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent Security Camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy using the Arlo Essential Spotlight Camera. It does everything it's supposed to. There's only one downside to it. It can only operate on a 2.4 ghz Wi-Fi network, so if you don't have this, or don't know how to switch your router accordingly, you will run into problems with the camera.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras perform well, easy to install..good value.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ario cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There ok they don’t work the best and there customer service for ario is not the bes

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Doorman,

      We appreciate your time in sharing your feedback about your experience with the camera and support. We would like to work with you in getting your concerns addressed. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Quality picture and sound!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these cameras to monitor my elderly grandparents and ensure their safety. The picture is so clear and the clip lengths go until motion has stopped. By far the best camera investment we have made. So happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, loving the spotlight that turns on via motion. I like the 2-way radio and the easiness of installation. Would love to have a home monitor for Arlo when I’m at home and want to check the cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great quality videos

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have seen the quality of the videos in different lighting situations and in every single one the image is sharp, the sensitivity for the motion is great too, nothing moves through the area without being recorded.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a little research before i decided to get this additional camera. after pondering on this decision. i ended buying. WOW. very impressive and worth the price. well done Arlo. highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Essential Spotlight Camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have the Arlo Pro 2 system and wanted one more camera to add to the system. This camera is the ideal one to add because of the Spotlight. Easy to hook up outside, easy to add to the current Arlo system.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent but I don’t think the batteries last long at all. They state 3-6 months in between charges and I have to charge about every WEEK. And there is a big delay in what’s happening and when I get a notice. A person could be inside my house before I would get a warning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Arlo Security Camera available. Sure the neeer models offer better clarity but if you read the specs the weather temperature is lower with the essential than the pro 4. Now im not saying thats any which one is actually better. The point im getting across is that the specs here and the onrs on the Arlo website are different so how can you tell what’s actually better. So i chose the essential and its performance is great and for the cost its a no brainer. Make sure to buy them one by onr because you pay a little extra buying a three pack. Just do the math.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice webcam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device has worked great, although it needs recharging every two weeks or so, and not every six months. If you have a router broadcasting 5g, disable it first or it won't connect to 2.4 G. Recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second camera I buy for my sons apartment. The reason I bought a second camera was because of the price. Great value and great product.

    I would recommend this to a friend