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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 3,281 reviews
  • Rated 5 out of 5 stars

    Best to consider this type of camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this to add to my Arlo camera system. Cameras are very reliable and last a long time with the adjusted settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Doran have the clarity of my other arlos but it does the job well. The options solar panel helps in those hard to get to areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with our purchase! Easy to install and set up now we feel much safer with our new security system installed! Great customer service!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    jay

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought 4 units and they tend to drop off from the network. Lot's of motion detection with no reason for report. Not a fan. I'm stuck.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi jayundooingwireless,

      Thank you for taking the time to share your feedback. We would appreciate the opportunity to work with you to address the concerns you shared above. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team may follow up with you directly.

      We appreciate your patience and understanding.

      Thank you,
      Arlo Team

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this product. It gives you the ability to add it to your Arlo Hub or your wireless system. I elected to add it to my Arlo Hub

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exaclty what I needed. Local recording is a good feature when you dont want to pay for subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Spotlight not effective at night

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera quality is very nice during the day but unless you have outside light source, quality is greatly diminished.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good pricing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had the arlo door bell. Synced easily to the app and my already existing doorbell cam

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend any homeowners to get these cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera this is number 10 I have it all around my house and upstate New York very reliable I recommend any homeowners to get these cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality and value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this on Black Friday to replace the one we got almost two years ago. It was a great deal.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras could not be discovered by Arlo app. Were visible on router as connected. called Arlo, called router provider and internet provider. None were of any assistance. returned product.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Mgfox1,

      Thanks for your feedback. If you haven't checked the steps here : https://kb.arlo.com/000062406, it will show you troubleshooting guides to help you with getting your system setup. Alternatively, you may send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review and we'll have a Customer Care Team member contact you for further assistance.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Rated 1 out of 5 stars

    not compatible

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Said it was compatible with our system was not I am buy eufy next time they make all products compatible

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. In order to assist with compatibility, please navigate to Settings > Support within the Arlo app to explore the support options available to you so we can further discuss any issues with compatibility that you may be experiencing.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Cameras work very well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work well after you figure out what you have done wrong. Would help to have some instructions in the box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad just sucks you gotta pay a subscription fee so could be better for what you pay for the whole setup there should be no additional fees

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Surveillance camera Arlo what a great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a complicated purchase and Best Buy made it easy. They talked me through the set up and it was perfect right out of the box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to the security info structure

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good add on camera. Easily added to older arlo system. Can be tricky to get motion sensitivity just right. But great overall. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great thing for security. We was having trouble with people getting in our yard

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Won't connect to wifi

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've followed all of the tech support/help/FAQs/etc. It will not connect, while two other cameras made by different companies both connected fine.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. If you're unable to add your camera to your Base Station/SmartHub, read this article: https://kb.arlo.com/000039094. Or if you're unable to add your camera to your 2.4GHz WiFi Network, read this article: https://kb.arlo.com/000062406.

      Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    BB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is such such an amazing product, thank you to the great experience in best buy every time i go there. its my favorite place to go to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo rating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Arlo. We have others that are comparable with our older 4. I like the bright security light that goes on when activated.

    I would recommend this to a friend