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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 3,281 reviews
  • Rated 5 out of 5 stars

    Arlo camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been working great with my older cameras, and with the solar panel I bought with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor customer support, wouldn’t recommend this product ever

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Will,

      We want to work with you to address the customer support experience you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don't buy this product with the spotlight

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really shouldn't even give it one star. I had arlo cameras that worked just fine. However, I had to charge the batteries about once a month. These said the battery life was 6 months. I'm lucky if they last 6 days and then it is miserable to try to charge them for some strange reason. I need to see if they will take them back or throw them in the trash.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ARLO SECURITY CAMERA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS ITEM GAVE ME PEACE OF MIND FOR SECURITY AND PRIVACY. EXCELLENT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Arlo system. We have cameras all around and feel safe. They are very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are great!! It's exactly what we needed for home security!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    360 security !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    added my 4th camera to my system works great just like the rest of them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift for family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and excellent security system for the home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GoPro

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really acceptable for the home. I do not like it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my security cameras works great as long as you have good internet service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product…………………………………………………………………………..,,,,,…….

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    USELESS WASTE OF MONEY

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USELESS AND NOT WORTH MONEY. After 30 days if you don’t subscribe for a monthly fee it does not record ANYTHING!!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team.

      We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      Arlo has subscriptions available after your initial trial, please read for details: https://kb.arlo.com/88

      We appreciate your support and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Weather Tested

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, works great in the weather attached to the back yard fence.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had the chance to use it. I could not get it to sync with my device. Even tried talking with the arlo support to no avail.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Michele,

      Thank you for taking the time in sharing your feedback about the product and with your support experience. We would appreciate an opportunity to help you with getting your Arlo camera set up. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that battery last 6 months. Don’t really care for the light feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have all worked great for us, no issues at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value Outdoor Video Camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent resolution quality in a relatively inexpensive camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super convenient

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is very convenient. It is wireless and I haven't had to charge it yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. We highly recommend the Arlo security camera's for your home security.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Totally ridiculous job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unorganized totally nonprofessional Dragging a simple project for months

    No, I would not recommend this to a friend