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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 3,281 reviews
  • Rated 5 out of 5 stars

    Spotlight Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo - Essential Spotlight Camera – Indoor/Outdoor Wire-Free 1080p Security Camera - White

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo camera

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security camera. Best Buy had yhe best price

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Worst Arlo Product Yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Arlo cams ever. They don't hold a charge. Oh, and when they're below 25% charge you need a special adapter. An adapter that's not included.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality wireless camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life easy to install and free 1 week video storage

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The software doesn't work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't recommend it to anyone.The company has to get on top of this problem.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We like to learn more about the app concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Safety is a MUST.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are everywhere and for a great reason it’s called protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These newer cameras are a lot nicer than the older ones I like that they are wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cameras. Very clear picture and able to hear sounds as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo camera

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great additional camera for my system it was price right easy to add to the existing nest

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Internet connections problems

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras only work with 2.4 Ghz...they should specify it so as not to buy and waste time

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,

      Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Best bang for your buck. This thing definitely mak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for your buck. This thing definitely makes me feel secure.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was okay, pretty noticeable lag between detection and alerts. After a few days I returned the Arlo Camera and Doorbell for two reasons: 1) Arlos' Customer Service - 1000% SUCKS. Installing it to WiFi was a bit clunky and could NEVER get a straight answer from Arlo. Again HORRIBLE Service 2) I specifically asked the best-buy associate if this model was Apple HomeKit compatible - but it was not I returned everything.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good with the other Arlo pro cameras I have.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I'm pretty sure I am going to return!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not having luck with getting my cameras into the system! What a huge nuisance!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Michael,

      If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.

      Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.

      Regards,
      Arlo Team

  • Rated 3 out of 5 stars

    Satisfied with cameras, disappointed with app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are just fine for their price range, app is very glitchy and keeps disconnecting cameras from devises, have to rsync almost daily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Essential

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this camera unopened and bought an Essential XL for the extended battery life

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impossible to install. Junk, don't waste your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very bad product money wasted in the trash!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Ema,

      Thanks for sharing your review. We like to learn more about the concerns you have about the cameras. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo is Arlo i like it , i love it any complaint thank you!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cameras!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for the price and ease of installation! A great choice overall!

    I would recommend this to a friend