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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 3,281 reviews
  • Rated 1 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up is horrible no specific instructions taking it back because I still haven’t got it set up

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Nothappy,

      Thank you for your feedback. Please look for the quick start up guide that your system comes with to help you with the installation process or check for the manual here : https://www.arlo.com/en-us/images/documents/arloessential/Arlo_Essential_Device_UM_US.pdf. You may also reach out to Arlo Support Team for immediate assistance at https://www.arlo.com/en-us/support/contact.aspx. Alternatively, you may send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review and we'll have someone from the team contact you for support.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery wouldn’t charge and died very quickly.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own 4 Arlo Pro 2 cameras and I bought this to add onto that system. It would never charge properly and died within a couple days. I tried turning off everything to get the battery life to work. I ended up returning it. Sure wish I had bought the Arlo Pro 2 while it was still available.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Arlo cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cameras wouldn’t cont to your WiFi we had to return them and get a different brand

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Martinez12,

      Thank you for taking the time to share your feedback. Your feedback will be shared with the appropriate teams for review.

      Regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent condicion, perfect resolucion i like that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Arlo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent……………………………………………………………………………………………..…………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good ease of mind still no problems could be better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have a hub free camera system that works on WiFi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added these to the 4 we already own. Work like a champ!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great does what it needs to do thanks will be back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME SECURITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORKS GREAT NO COMPLAINTS AWESOME SECURITY FOR A HOME TO HAVE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New proposed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great idea for home security and personal protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for our house they work super great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera 2

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very good item. It worked well and did the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product ! Highly recommended for any office.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with EERO WiFi. Tried and tried but never connected

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi JoJo,

      Thanks for sharing your review. The Arlo Essential Spotlight Camera is only compatible with 2.4 GHz networks. To ensure the camera connects to your EERO WiFi please ensure settings are set to 2.4 GHz.

      For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera goes well with the base an the camera set easy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bring the base station back

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t work will not connect to phone the base station was so much easier

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Useless,

      Thank you for taking the time to share your feedback. We would appreciate the opportunity to work with you to address the concerns you shared above. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team may follow up with you directly. We appreciate your patience and understanding.

      Thank you,
      Arlo Team

  • Rated 5 out of 5 stars

    It was a gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a gift, but he was very happy with the cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works well handles the weather great good stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This I love. I’m secure in knowing my house is protected

    I would recommend this to a friend