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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 3,281 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Clear biew

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good clarity and easy to work the system. Only problem is battery life. Needs to be a bit longer. Had them a month and battery went down to 38%. Left them on most of the time just as a test for long trips of bring away.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Simple and cost effective security camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Good image quality. Easy to use app. Ability to set notifications based on the camera trigger (motion, animal, person, etc) is a bonus; otherwise, I would get 300 notifications a day due to wind.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good idea without hub, but the battery is not enough. I am using it in my parking lot, the use is average and the battery only lasts 3 days It also disconnects from the Wi-Fi very often that is a major problem, it is very annoying.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Setup

    Rated 5 out of 5 stars

    great camera addition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo wire free cameras are awesome. this essential spotlight camera works right out of the box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera system for the price. So far haven't needed customer service yet. And hoping not to need them from the reviews.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Arlo cameras. I actually have four. It was on sale, so I took advantage of the price; you can't beat it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of them and they work as well as you’d expect from a wireless camera. Clear picture. Battery tends to die fairly quickly. But you can buy the solar panels to fix that.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo - Essential Spotlight Camera – Indoor/Outdoor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera output is great. Battery is not. Claims the battery last 6 months or more, but it doesn't last more than 2 weeks. So, good camera, bad battery.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi sacdaf,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well and connected to my base station easily. disappointed the box didn't come with a charger, only a cable. also the battery pack is sealed so when the battery dies the whole unit needs to be discarded, not enviro friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal and you can feel safe when you're home and be able to keep track when you're not home

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    1080 Looks Good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and the video is crisp and clear. The battery will last for a couple of months unless it's a high traffic area.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great security camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great cameras, easy to use, great price, highly recommend, super for security purposes....

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good security cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says camera batteries are supposed to last for 6 months I just had the cameras for 3 weeks and already has to charge them. It seems weather plays a factor in the battery life It’s been between 47 degrees as low as - 26 below

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Too Buggy for Security, Good for Wildlife

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two cases open now they can't seem to fix. The techs are nice but they have a dozen or so fixes and if they don't work you're out of luck. After you have this system you will learn the fixes. But your system may be down until you notice and perform them. And most of them cannot be done from the app so if you're not home your system will be down until you get home, the time you need it most in some cases. I have woken up several times to find it has been down all or most of the night. If the cameras are quiet I now go outside to see if they are working before I go to bed. I also have three open issues on their community page with no results. One has been entered as a "known issue". How much time do you have to constantly troubleshoot your system? If you are looking for a new hobby these may be good. The subscription cost more for cameras greater than five than it does cameras 1 to 5. The techs solutions for this was use two accounts and two email addresses. They have several similar fixes, band aids, for known issues. Another example: Arlo is a video business but the technical reply page only allows you to attach still shots not videos. So you need to send them to and separate email address and then reply to the given reply system to tell them they have mail. "it's a know issue" is their answer to this and many other issues. This seems to be an acceptable answer? Plus this system "processes" your videos remotely. Internet down, your system is down and the videos cannot be recovered. And there is a website to see when it is down, so don't put a protected by Arlo sign in your front window for the thieves to check when your system is down. This system is down or malfunctioning so much of the time I am loosing the $1200 I spent on it and buying one that is not remotely process based. They are great for wildlife but not security. I have called tech support 25+ times. Today was 50 minutes with no solution. So Arlo please don't respond " you would like to hear about it". I am tired of talking about it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a few of these and some of the older pro2 cameras. All are easy to setup, and control what they do. The only downfall is that I have 2 of the older bases, and these can’t connect to them. They work without a base however.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. Doesn't pick up motion very far out - using on backyard. Seems to activate pretty frequently when there's nothing showing on the camera.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    nice improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The spotlight and speaker are great additions for this essential camera. A definite improvement over my old camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy for youre money

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy for youre money incredible can distinguish between animals or objects and person. 1080 resolution is awesome

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo Essential

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a hit or miss. When I first purchased it, it kept going offline on its own but not recently. It's also annoying that I need to remove the whole camera every time I want to charge the battery.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Much needed upgrade

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to help reduce the number of Gen 1 Arlo cameras still being used in my setup.

    I would recommend this to a friend