Customer Ratings & Reviews

It says camera batteries are supposed to last for 6 months I just had the cameras for 3 weeks and already has to charge them. It seems weather plays a factor in the battery life It’s been between 47 degrees as low as - 26 below

These cameras are awesome they keep me up-to-date and inform me of any unusual stuff around the house so I can keep my house safe

Great addition to my home security. Very easy to set up and connect to Wi-Fi. Clarity and motion response is great.

Camera output is great. Battery is not. Claims the battery last 6 months or more, but it doesn't last more than 2 weeks. So, good camera, bad battery.

I have two cases open now they can't seem to fix. The techs are nice but they have a dozen or so fixes and if they don't work you're out of luck. After you have this system you will learn the fixes. But your system may be down until you notice and perform them. And most of them cannot be done from the app so if you're not home your system will be down until you get home, the time you need it most in some cases. I have woken up several times to find it has been down all or most of the night. If the cameras are quiet I now go outside to see if they are working before I go to bed. I also have three open issues on their community page with no results. One has been entered as a "known issue". How much time do you have to constantly troubleshoot your system? If you are looking for a new hobby these may be good. The subscription cost more for cameras greater than five than it does cameras 1 to 5. The techs solutions for this was use two accounts and two email addresses. They have several similar fixes, band aids, for known issues. Another example: Arlo is a video business but the technical reply page only allows you to attach still shots not videos. So you need to send them to and separate email address and then reply to the given reply system to tell them they have mail. "it's a know issue" is their answer to this and many other issues. This seems to be an acceptable answer? Plus this system "processes" your videos remotely. Internet down, your system is down and the videos cannot be recovered. And there is a website to see when it is down, so don't put a protected by Arlo sign in your front window for the thieves to check when your system is down. This system is down or malfunctioning so much of the time I am loosing the $1200 I spent on it and buying one that is not remotely process based. They are great for wildlife but not security. I have called tech support 25+ times. Today was 50 minutes with no solution. So Arlo please don't respond " you would like to hear about it". I am tired of talking about it.

I have a few of these and some of the older pro2 cameras. All are easy to setup, and control what they do. The only downfall is that I have 2 of the older bases, and these can’t connect to them. They work without a base however.

This was a great buy and would recommend to everyone! This security camera makes my family and I feel very safe!

Camara work fine however battery life is not great. Arlo/Best Buy advertised 6 month battery with one full charge which is not true!!

The spotlight and speaker are great additions for this essential camera. A definite improvement over my old camera

great cameras, easy to use, great price, highly recommend, super for security purposes....

Works as intended. App install was a little confusing as to which model I had. Once figured out, install was easy.

It's a hit or miss. When I first purchased it, it kept going offline on its own but not recently. It's also annoying that I need to remove the whole camera every time I want to charge the battery.

Love Arlo. Dependable products. Great picture quality. Easy to install and great WiFi connectivity. Customer for life.

Great camera system for the price. So far haven't needed customer service yet. And hoping not to need them from the reviews.

Average camera not great or bad. Basically what it was meant for

I love my Arlo cameras. I actually have four. It was on sale, so I took advantage of the price; you can't beat it.

Great product, Best Buy took care of my order with ease!

Easy set up and works great for our needs. Love the spotlight feature.

Great deal and you can feel safe when you're home and be able to keep track when you're not home

Best Buy for youre money incredible can distinguish between animals or objects and person. 1080 resolution is awesome