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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3281 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 3,280 reviews
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    OMG no

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hoo boy did I hate this camera. The quality actually isn't too bad, but there's a HUGE catch. In order to have usable quality, the battery lasted like a week. Literally a week. I guess if you're OK with super low res pixelated video, then this might be the camera for you.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi kippswanson,

      Thank you for taking the time in sharing your Arlo experience. Aside from adjusting the power management of your camera, you may also check for additional tips here : https://kb.arlo.com/291/ to extend its battery life.

      Please reach out to Arlo Support Team if you need further assistance : https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 4 out of 5 stars

    Arlo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale and like it. Like how it notifies me when someone at the door.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Good luck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately i had to return item because it would not connect to my wifi...i tried everything but it just would not connect..i needed this cam for daughter's rooms immediately. So i returned it and purchased the ring cam and it connected with no issues what soever. Good luck..

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Alex,

      We appreciate you taking time in sharing your experience with installing the camera. We want to mention that there are some steps that you can follow to troubleshoot the problem with getting the camera to connect with the network here : https://kb.arlo.com/000062406/.

      Also, Arlo Support Team can be reached here : https://www.arlo.com/en-us/support/contact.aspx for assistance. Thank you again for your feedback.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We do not live in the best area. We have the old 2nd generation of arlo camera before these. I was over joyed to find out that we found use both. Love the light makes everything nice and bright. Because of the foot traffic it is used a lot. Got the solar panels and it is amazing!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate that the battery doesn't even last a full week gotta keep charging it had to purchase solar chargers hopefully that will keep the cameras charged sometimes I wonder if I would have been better off getting the wired cameras.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Doorbell,

      Thanks for your feedback. For tips on how you can extend the battery life of your Arlo camera, please check this article : https://kb.arlo.com/291/.

      You may reach out to Arlo Support Team to help investigate what causes your camera to drain its battery life quick. Contact support at https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Fast battery depletion

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras don't have a ling battery shelf. If you have a high traffic area you are better off using wired cameras. The magnet used to keep them up are not food enough on a lower area because anyone can knock them down and take them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Total waste of money!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many problems. They’re great it you want to mount them to pretend to have a security system. The batteries die regularly, there is a noticeable delay in streaming. We get notifications for the wind blowing leaves and when we do get notifications it is 20 at a time. Other times we get no notifications at all when armed. We did have a battery that wouldn’t charge so after 2 weeks of going through the replacement process with Arlo, we did get a replacement unit since the batteries are not removable. Also they do not function when it’s cold here in Wisconsin. So useless.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Cryststa,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great addition

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to my exterior cameras. I have Pro2 cameras with base and this is set up through base for timers and such. Will not record to base even with thumbdrive like it says it will. I have to pay for access to recordings which i dont like but great camera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security camera. I can see my grands when I am not at home. The camera has a wide viewing area.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these cameras especially the light and the fact that they don’t have to be connected to a base but my mom wanted the ones that are magnetic so she can take it off and on so I had to return. Great price too

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera doesn't work with existing Arlo infrastructure. This camera does not work with Arlo's own doorbell. This camera requires a montly subscription to use which is ridiculous considering the cost. This is a complete waste of money. Arlo has long been regarded as one of the worst brands for smart home security and this device cements that reputation even further.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi CCNV,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    camera is ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not last a long time . we need to recharge often

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Fatimag11,

      Thank you for taking the time to share your Arlo Essential Spotlight Camera. We recommend trying these tips on extending your Arlo camera's battery detailed here: https://kb.arlo.com/291

      For further assistance or information on addressing your Arlo Essential Spotlight Camera battery life, please navigate to Settings > Support in the Arlo App for service options available to you.

      Best Regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Not Worth it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are great at first. But after less then 2 years of use they wash out and fog up. Can not recommend. There is no "live" person to contact, only "Communities". Customer service is a joke at best.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. For tips on how to prevent camera from fogging up, please read this article: https://kb.arlo.com/1212134.

      Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards, arlo_us

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Dead battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery did not last a full week. Disappointing

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Missingrewards,

      Thank you for taking the time to share your Arlo Essential Spotlight camera experience. We recommend trying these tips on extending your Arlo camera's battery life detailed here: https://kb.arlo.com/291.

      For further assistance or information, please navigate to Settings > Support within the Arlo app for your available support options.

      Regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the arlo door bell and the essential camera’s all around, It’s like having 3 more sets of eyes. I feel much safer now being away from home. This is an important step in turning your house to a smart home, Very content with my purchase and I will recommend to my friends.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Slow WiFi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it as it Didn’t connect to my very slow mountain WiFi

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Frustrated,

      We value your feedback and appreciate you sharing this with us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 4 out of 5 stars

    Happy to get these installed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am excited to get these installed. No more guessing about who is at the door!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this as a gift for my son and his wife. They recently opened a store in VA and needed security cameras to be able to monitor the store when they were in the store and at home. The salesman was very helpful, the price was good, and they are happy with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. I have these at my home and business and have loved them. Great picture quality, batteries hold charge longer that the ring I previously owned, also it allows from more without a subscription like most others... definitely would recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Color Night Vision!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far loving it, the only complaint is that sometimes it takes a while to connect to the live feed

    I would recommend this to a friend