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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 3,281 reviews
  • Rated 4 out of 5 stars

    Arlo essential

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good but wish I could see recording without subscription like my arlo 2

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 1 out of 5 stars

    BEWARE! Does not record video

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEWARE! This model REQUIRES a subscription with Arlo!! It does NOT give you 7 days of free video storage. You will only receive a notification via the app. I bought this for the better video quality for my front door to go with my two Arlo Pro 2. I wish I hadn't bought it, it does not record motion or audio unless you for the monthly or yearly subscription

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Good technology idea but not reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system seems good at first. the constant change of batteries will make your life a living hell. The angle of the video capture is tricky, so for the system to detect a person, it has to come from any of the sides. So if the person comes walking forward, the system won't detect them. The Arlo Pro batteries will work just for a year ( coincidently the warranty time). The customer service outside the US is extremely rude and seems to be designed to push back and not to try to help the customers. For the price no, I won't recommend this product.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. The battery life for the Arlo Essential Spotlight Camera is estimated to last 3 - 6 months. To help extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. If your camera is not accurately detecting motion anymore, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085.

      We are sorry your initial customer experience was not the best, but if any further assistance is needed, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Good video quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my front yard I can see everything and make sure is all alright, and the wireless part is what I like a lot too no need to be worry about the wires anymore, just the delay on the image but still works good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wouldn't recommend it. their customer support is nill. their explanations of how to use them are poor. I would go with a company that is tying into a hardwired company with their wireless. The bigger the company the better.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello, Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding. Best regards, Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is exactly what we wanted. Wide range of visibility and clarity. Settings for sensitivity, people/animals, alerts are great as well. Always can view your home on an app and so far no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handy camera!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used this camera to keep an eye on the cats while we were away. Worked perfectly! The microphone feature was also hilarious to use with the cats; initially scared the crap out of them. Loved it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy and the alerts are quick and intelligent. In the alert it lets you know if it’s an animal, package or motion. Then you can access the live feed fast enough to still see the action.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Camera Footage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a tech person so had difficulty setting this up, but once It was setup was excited with the camera footage and its features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Arlo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subscription based, camera quality very fuzzy, and now past the return date. Won’t be using is brand.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      We appreciate you writing a review. To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Thank you for your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Nice wide angle view

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 4th Arlo outdoor camera. We love the wide angle of this camera because it allows us to see our whole front yard. We actually have it mounted in a tree.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera, great price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 Arlo Ultra cameras and recently purchased 2 of the essential models. For the price difference they are great if you dont need the top 4k quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it’s features and the spotlight. The battery lasts a while but I always charger whenever I can to avoid having to charger for too long when it’s close to dying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo spotlight camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera works great. When setting up make sure to turn 5g wifi off on phone and connect to standard wifi, then reconnect after setup is complete.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Buyer beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own 4 of these cams and a doorbell. Poor connections is common especially with the newer versions. Also battery life is very poor, especially with the long life versions. I have to constantly be aware of dying batteries. Recently I am having many open gaps in coverage and I’ve found out how horrible their customer service department is. Add all these things up and I wish I could give Arlo 0 stars

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We are sorry to hear about your negative experience with our customer service team.

      To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo Satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super satisfied with my purchase. The Arlo Essential notify me with every movement in real time. Resolution is great with a wide view. I honestly couldn’t be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo essential is where it’s at

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend an Arlo Essential as it is very convenient to not have to connect the camera to a base and connect it directly to WiFi.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Better off buying an empty shell than these

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't remember a single tech item I've bought in the last 20 years that has been more disappointing. Fails at the most basic level. At this point, I just view them as fake cameras that serve to deter criminals who don't realize homes with this brand should be targeted for whatever nefarious task they're attempting. Assuming you're thinking of buying an Arlo camera to use it as a functioning camera and not just something to make it look like you have cameras for security then find another brand. I've now had mine for a couple months and they lose their connection to the base station frequently. Worse, when you go to look at a recording from earlier, you discover that one of the cameras hasn't been recording in days. The solution according to numerous discussions with tech support, is to go get the camera and remove it from your system and then reconnect it to the base station. Leaving out how annoying this is, you don't know it wasn't recording until after the fact, so it's basic function is worthless. In live mode, they constantly lose the stream and have to be refreshed so worthless there also. Arlo Pro 2 that I own are totally worthless for "Night Vision". You can stand on a ladder 3 feet from the camera and not recognize yourself at night. Fortunately, people out breaking into cars, etc. late at night aren't the brightest people in the world. With a little research, they would learn to identify the uniques shape of Arlo cameras and realize it was open season on any house that has them. If I was a thief, I'd specifically seek out homes with Arlo cameras to steal from since people who own them, thinking they have some protection, are likely to let their guard down compared to someone who knows they have none. I bought mine on sale so only wasted a couple hundred bucks and will just throw them out rather than foisting them off on some unsuspecting person on Ebay or at Goodwill. Save yourself some aggravation and some money and buy anything but Arlo cameras.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So Easy To Install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a techie so I was a bit nervous about getting 4 cameras set up around my house. I can't believe how easy it was to set everything up and install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s pretty much of what I needed for monitoring my infant everywhere in the house. Only thing I am missing is compatibility to HomeKit.

    I would recommend this to a friend