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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3280 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 3,279 reviews
  • Rated 1 out of 5 stars

    50% Failure Rate

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of 10 cameras, 5 have failed within the first year. App is horrid, outdoor magnetic cables will corrode, and firware updates will brick your cameras.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    returned cause of the app

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had to return this product because of arlo's app. the set up was fine but had too many issues with the app. if another family member wanted to check the cameras, it would log me out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! We travel a lot and this really gives us a peace of mind. I like how we can talk to the UPS/ FedEx/ USPS employees and have them throw our packages over the gate. Sometimes our friends and family come over while we're gone and we're able to tell them we're not home through the camera. The only issue would be that everytime a car, a cat or person passes by, you'll receive a notification for every little movement. Other than that, it's great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    outstanding performance for the price, easy to setup with hassle free. Amazing battery life and overall wether durability.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Night vision

    Rated 5 out of 5 stars

    Great security camera purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo essential spotlight camera indoor/outdoor camera has great camera quality, spotlight and color night vision. This came as a 4 pack which is awesome.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    The worst security can ive ever owned in my whole

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connecting it to the internet is super hard. It worked for me for 4 days and cameras starting to go offline one by one. And when reconnecting to internet. It wont connect, had to wait forever then it connects then firmware wont update , All the cameras did all the same and since I have no patience trying to connect it over and over again, I just ended up throwing all of it in the garbage.. do not but this garbage cameras..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera addition to my Arlo setup!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera addition to my Arlo setup! Affordable and great picture quality. Integrated it with my older Arlo cameras with ease!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    ARLO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up. Very clear picture. No skip or blips in video playback. I wish there was a controller for the spot light in setting to turn it off.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Night vision

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Used for elder care. Good night vision. Great 2 way audio. Purchasing more for home security.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome Update for the Price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a much better job than the previous model where is the battery does it but not that fast in the picture quality is much better .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Wireless frequency settings are limited to 2.4 GHZ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outside of the need to work only on a 2.4GHZ wireless frequency, the cameras look and function well. Situationally, the cameras won't be able to be used as intended and we'll likely to return them. If you have wireless dual band or tri band you should be good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed additional wireless cameras.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed additional wireless security cameras that would work with what I already had in place.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Life Saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality images easy to install and best of all, I can always see who’s around my house.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Needed this

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed for my backyard because my dog was barking a lot turns out it was a neighbors cat paying a visit good video quality especially for being in the dark and no problem installing

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Spotlight Essential probably needs a base station

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Arlo Essential Spotlight has a terrible signal from the exact same location where my Arlo Pro 2 was located. The Pro 2 worked well and is still in use. It is simply directed at a different part of our property. Arlo's tech support confirmed my suspicion. The Essential has a weaker connection to our router because it does not have a base station. Of course, the Pro 2 has a base station that will not work with the Essential Spotlight. The base station that will work with the Essential Spotlight camera is unavailable in new condition from all retailers. Arlo and their retailers really need to communicate the connectivity role of base stations when telling customers these cameras have a range of up to 300'. The Essential Spotlight camera is about 130' from a high quality mesh router and the signal is recording as poor to adequate. Unfortunately, even when the signal is showing it is the same as the Pro 2 camera from the same location, the Essential Spotlight cam will not regularly connect through the app. I am not thrilled with this purchase.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Dragonfly,

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite brand of cameras by far. Easy to use and install. Amazing quality and features

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Arlo Essential

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo cameras are good quality for pictures and good with sound, but there is a few downsides. Sometimes it doesn't always pick up the motion. Sometimes does not connect quickly. There is a minimum delay vs live (about 3 sec).

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great video

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are great. When talking to someone on camera it is fitfully to hear them if using the app. Arlo subscriptions should include more sets of cameras. We had to add individual cameras after their set amount of cameras (3 or 4) we have more.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product added to my existing cameras for extra security good quality and easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality! I can see and hear clearly. And I love being able to zoom in during live feeds or when playing videos back. Easy to charge and set up

    I would recommend this to a friend