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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 3,281 reviews
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Security Cameras

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. No issues. Clear videos and sound. Love it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Mixed impression

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of disappointed in how they work. I have contacted Arlo several times and they cannot help. The cameras record when they feel like it and stop when they feel like it. We have gone thru the settings and have them set for max time but they do not go past 10 seconds. There are several times when they do not even record at all. Battery life, we have to charge them every 3 weeks. The good is we have CenturyStink internet up in the mountains and they do work.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Thank you for taking the time in sharing your Arlo Essential Spotlight camera experience. Our team would appreciate the opportunity to further review your case and assist you to ensure your Arlo Essential Spotlight camera's motion recording time and battery life meets your expectations. Please send us an email at askarlo@arlo.com and include a screenshot of your review, your case number, email address linked to your Arlo account and your contact number. ^KN arlo_us

  • Pros mentioned:
    Camera quality, Setup

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set and surveillance. Sound and recording are good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed with Arlo camera, it’s really good security for house.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Break a lag.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality thing. Show me good things you never see like before. Travel back in time 30 seconds, very confusing. I say get it. Break a lag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my security camera, will be buying more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras and system works actually as described in the brochure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Installation was a little difficult.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    good camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work well and easy to install. Easy set up for app. There is a lag in real time recording but all in all a decent set up.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Don’t

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One day and it had to be recharged…not my idea of ideal camera motion picture quality is excellent

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Ohmygoditsjudy,

      Thank you for taking the time to share your feedback. Please note that the battery life of your Arlo camera is 3-6 months with average use detailed here: https://kb.arlo.com/1202753. Learn more about optimizing your Arlo camera’s battery life here: https://kb.arlo.com/291.

      Thank you again for your feedback. Please let us know if we can be of further assistance by contacting our Support team: https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, helpful customer service for setting it up. It's great because it lets me know when I've received packages ans they don't have to sit on the porch until I notice, which can sometimes be hours later; I feel that my family is safer now knowing who is at the d00r bef0rew opening it;,Tahnks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Arlo for needs. Wish light was bigger and brighter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent security cameras. Arlo camera are easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product from Arlo with great delivery and service from BestBuy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They dont tell you there is a monthly fee of 10+ m

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for smaller close corner recording but they dont tell you there will be a monthly fee when you purchase this bundle.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product! absolutely loving it! Very good

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Motion detection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! Works great! Clear picture, picks up every motion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fantastic

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT CAMERA I love this better than the ring system. Not looking back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good , very good , very good , very good.very good very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome security camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful security camera to use around your home.

    I would recommend this to a friend