Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 3,281 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Camera is good

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera works well but the Arlo app is subpar. Sometimes we log in and it takes forever to connect. Once it connects the images/video are good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works very well easy to setup

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to setup up and use when you get it you just download the app and your up and running. And then after that you have to charge the camera which they charge very fast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Camera is fine...

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras work fine. The only problem is if you don't buy a base station when you get them you either don't receive recordings after your trial period or you have to buy a subscription. We were told in the store that we would not have to get either one. That we had everything we would need.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality on these is great. I have the first version and these are significantly better quality. Also I like how they detect person vs car vs animal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and works great..........thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great surveillance system

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and adjust and the app is very customizable. I’m running the doorbell and three of these cameras and control everything from my phone without needing any other hardware.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad battery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 month the battery stopped taking charge. I call to Arlo customer service and don’t get a good response.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jorge,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Always watching

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this camera. Battery last a few months before having to recharge it. East to connect to Wi-Fi, charge the battery when needed. Great purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Don't buy Arlo wireless

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in the battery life of these. Had to charge them 3 times in 10 days, the first of which was at activation. The boast of 6 months between charges must have been based on never turning them on. This negates any positive impression I had before I bought them. Also very disappointed with Best Buy sales people who should have warned me. The web is full of Arlo purchasers who made the same complaint.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Cameras

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install; The App is easy to use; picture quality is excellent; audio quality is excellent. Just charged one of the batteries. Didn’t take too long. I will be adding more to my network.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love my Arlo Cameras

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras. Their picture quality is great. They were very easy to set up out of the box too. And their battery lasts a long time.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Camera

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is great , battery life and quality of camera is not good. Best to go with the next model up. Battery can’t be swapped out, you need to remove and plug it in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    yeah.. never again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this camera would not connect to my wifi so now its collecting dust. get yourself a Tapo Camera instead, those are what i currently have and they are much cheaper and better quality

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Work Well

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great security cameras. The video is clear day or night. There is a slight delay, but that could be an internet issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice product for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to use. Have setup a few around the house. Bought solar charges so that I don’t have to be bringing them down to charge.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cameras

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like these cameras. Super easy to install. I think it only took an hour to mount five and set them up app is super easy to use

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Only with a Hub

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with WiFi and Apple Home kit but For home kit you need a HUB, if don't have a Hub it only stream in the app and I still have not been able it a cloud service, So I don't recommend it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Arlo security cameras

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one camera had lines that went across the picture. 1 camera would not hold a charge. Picture quality was good with the exception of the bad camera. Great price - but not worth the $

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Desiree,

      We thank you for your time in writing your feedback about the Arlo Essential Spotlight camera. To help you check and address the problem with one of them not charging, please contact Arlo Support Team here : https://www.arlo.com/en-us/support/contact.aspx.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Get a different camera

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with these cameras . No Battery life . The older arlo cameras are 100% more reliable.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 4 out of 5 stars

    light is delayed after the camera activates

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace existing Arlo pro cameras because these have a light. The light is delayed after the camera activates, it does illuminate the subject if the subject is still in frame when the light comes on. There's no magnet on the rear of the camera, you have to use the mounting solution included.

    I would recommend this to a friend