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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 3,281 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great security camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Clear videos. Only drawback is charging the cameras. Highly recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not Impressed Arlo Essential I/O Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are NOT easy to set up; they didn't connect. There wasn't enough bandwidth to supprt them, so I changed my internet services in hopes that it would help. And so far, it still has not connected. I try troublshooting ideas with no connection still. I maybe returning them within 60 days of sale and cut my losses.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live out in the middle of nowhere and these have been great for us.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great camera but features need help

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m pretty happy but the cost of plans and the adjustment of the activity zone kinda sucks.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 1 out of 5 stars

    Horrible customer support and defective RMA policy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Essential Spotlight Camera: I arrived at the office and noticed that the security camera was not trigered. I checked the wi-fi, battery charge, etc. and all looked fine. I went to the app to reconnect the camera and it couldnt't find the camera. Tried the troubleshooting instructions. Didn't help. I spent the next 3:15 on chats with 3 different Arlo customer support people. 1 because their system ended the chat while I was doing something she told me to do; 1 because he ended the chat before I could attach the file he requested; 1 because she ended the chat when I said I wanted a Supervisor. It took 2.5 hours to troubleshoot before they deemed my camera defective; another 45 minutes to get the RMA issued. Then I discovered that I was responsible for return shipping charges! Their product is defective, but I have to pay to ship it back. That's when I asked for a supervisor and that's when she ended the chat. Needless to say, I do not recommend Arlo products!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for the review. If you're having problems updating your firmware, read this article to learn how to update manually: https://kb.arlo.com/4736. If you need further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your support.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Wanted black but they were out of stock. Black is easier to hide sometimes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera works very well. Long battery life and a free trial subscription to Arlo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD QUALITY VIDEO

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT WAY TO OBSERVE WHAT IS HAPPENING... EVEN PICKS UP WHEN THE NEIGHBORHOOD WALKS BY THE BACK DOOR! :)

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good cameras. I liked them better than the blink system I returned. I think they are a good value for the price but the battery’s don’t last very long

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Spotlight

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery dies too quick. Keeps disconnecting from app and wi-fi

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect camera I love it so much and it is very easy to use and setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo is the real deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always enjoyed Arlo products Have shared the experience with the cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for security

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing. Makes one feel much safer knowing what is going on around their homes.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Camera good. Remote use good. Battery soso

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Features and admin are as advertised. Works great. Battery life is much shorter than advertised. Only running people motion from dusk to dawn and getting about 5 days.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    This Arlo video camera works extremely well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arlo video camera works great indoors or outside. It takes great video and captures sound amazingly well. It can run for days on a single battery charge.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    arlo camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Picture clarity is great. Easy to install and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras were easy to install functions great on our devices and easy to monitor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fan of Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera works great, love how it’s Wi-Fi. Just gonna add solar panel and it’s perfect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Night vision

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, and so easy to set up! Night vision is so good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my purchase , very satisfied. Clear video and very easy to install.

    I would recommend this to a friend