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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 3,281 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these Ada gift for my husband. They are easy to install and set up, you just need a subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera…..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Camera….. Great Camera….. Great Camera….. Great Camera…..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Works great when you check the cameras on your cell.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing video and sound quality. The battery definitely does not last as long as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Image / But some problems with the App I it does not record like the other I have to the Apps.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good Visual

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good visual. Can’t connect to other users. Only one user can view the camera. Light is bright and the sound is clear.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HD camera

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price but quality little poor, I returned them back

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy setup, need restart function

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well and problem-free. Easy setup, however it seems there has to be a way to restart the camera itself if it stops working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Woooooo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome love it.....................................

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Blows the competitiion away in picture quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The image quality of Arlo cameras blows away the competition so much it makes me wonder why people stick with those r**g cameras. I watched some youtube videos and their appears to be brands that might beat Arlo but I'm happy with the system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent value but the cloud service for viewing your camera feed is pretty slow.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Wesley,

      Thank you for your review. Please read following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.

      For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    ARLO SECURITY CAMERA- PRO 4

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bundle we purchased was a good price for how many cameras we got but i live on a busy road so the cameras die very quickly and i havent figured out how to fix the issue other then having to now buy the solar chargers which I wasnt expecting but the cameras have amazing sound and picture.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Stay away from Arlo

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sincerely wish I’d never invested in the Arlo system. I was happy with my first two Arlo cameras, which are the Pro camera. The battery life is decent on those and they have free 7 day rolling storage. I decided to add more cameras, and the Pro was no longer available, so I opted for the Essential version. I bought two and was able to add them to my system fairly easily. My first disappointment came when I realized that in order for the videos to record and save, so had to pay for a subscription. This realization came after the free trial I was unaware that I was using ended, by then it was too late to return them to Best Buy. I reluctantly signed up for the service, but I wasn’t happy about it. In my opinion it’s too expensive. My next disappointment came when I saw how short the battery life is. I was climbing up a ladder ever four days to charge them. This wasn’t ideal, so I purchased one of the Arlo Solar “chargers” (not actually a charger though, see my other review for details). I hooked the solar panel to my front Essential camera and it had worked well. So I purchased a second one sometime later, and it has been ineffective. Basically it was very spotty in terms of working, sometimes the panel would maintain the charge, sometimes it wouldn’t. So I was still climbing up and taking my back camera down to charge it constantly. This last time I took the camera down, I repositioned the panel thinking maybe the trees were casting too much shade, and now the panel doesn’t work at all! On top of that, the charge on my back, one year old Essential camera now doesn’t even last 24 hours. So I’m assuming the battery is shot. And my final disappointment came when I constantly had issues with the cameras being offline. So if I’m laying in bed and the dogs start going crazy, I often times can’t access the live stream. Or the time one if my chickens got killed and the camera was offline so I have no idea how it happened. These cameras go offline constantly and it’s unacceptable. The video lag is also unacceptable. It takes several moments for the camera to connect when trying to view the live feed. As soon as I am able, I’m going to replace my whole system. It will not be Arlo.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi evabobeva,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good. Works good. Easy to use and install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicebjdklx. Hjs. Flkckckn. Bdbbxxkkkxknf. Ekkcolcnndbdbbfbc

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Great video cameras and customer experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using Arlo has been an amazing experience up to this point. I really enjoy the smart detection system that tells you what type of motion has been detected in your activity zone (person, package, animal etc..). Looking to expand to 2 more of these in the very near future. Thanks Arlo for creating such a great user experience.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great camera

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera and clear pictures. Wish there was a way to have the siren automatically go off at night when motion is detected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing deal from Best Buy!!!!!!!thank you Best Buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Security camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera quality and was real easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Video camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best outdoor camera to use en home or commercials

    I would recommend this to a friend