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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 3,281 reviews
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Security Cameras

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. No issues. Clear videos and sound. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Affordable security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable security. Clear images. Easy to install.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arlo camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase wasn’t that great I mean it had a lot of lag in the camera itself maybe that’s because the WiFi network needs to be stronger but I didn’t think it was impressive for the price

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Manis,
      We appreciate you sharing your Arlo Essential Spotlight Camera experience. If you are experiencing a delay during live streaming, please note the delay you are experiencing is normal behavior. A slight delay is expected as the camera must communicate with the Arlo cloud when live streaming. To help us further investigate other reasons of what could be causing the lag you are experiencing, please reach out to our Support team by visiting: https://www.arlo.com/en-us/support/contact.aspx
      Best Regards,
      Arlo Team
      ^KN

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Break a lag.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality thing. Show me good things you never see like before. Travel back in time 30 seconds, very confusing. I say get it. Break a lag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Camera System

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life! Great for home ans outdoor surveillance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy connection to my existing arlo system,great resolution

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    good camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work well and easy to install. Easy set up for app. There is a lag in real time recording but all in all a decent set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money, will be buying a second one!!!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Could Not Connect Directly to Wireless Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a great experience. Our Arlo hub is too old for this camera, but you are supposed to be able to connect it directly to a wireless router. It wouldn't connect. After a lot of time on chat with Arlo Support, which was pretty generic and unhelpful, it still wouldn't work, so we had to return it.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Dave,

      Thank you for your review. We are sorry to hear you chose to return your Arlo Camera.

      The Arlo Essential Spotlight camera does connect directly to WiFi, but you need to ensure you are connecting to a 2.4 GHz network.

      In the future, if you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.

      Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.

      Regards,
      Arlo Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, helpful customer service for setting it up. It's great because it lets me know when I've received packages ans they don't have to sit on the porch until I notice, which can sometimes be hours later; I feel that my family is safer now knowing who is at the d00r bef0rew opening it;,Tahnks

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Motion detection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! Works great! Clear picture, picks up every motion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed with Arlo camera, it’s really good security for house.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    DO NOT BUY THIS PRODUCT

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a joke! I am going on two months of my essential spot light not connecting and support has no idea why or how to fix it. They just keep telling me to repeat the same steps over and over even though I tell them it’s not working. I would not recommend Arlo to anyone and support is a waste of time. Oh did I mention I pay for a subscription and they won’t compensate or pause it until they can resolve the issue. DONT WASTE YOUR MONEY ON ARLO!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Lindsey,

      Thanks for your feedback. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of Best Buy review and we'll have Customer Care Team contact you for further assistance.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras and system works actually as described in the brochure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my security camera, will be buying more

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Working good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, work as expected. This is an upgrade of my previous verison of arlo cams due to getting old and not working anymore...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Installation was a little difficult.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They dont tell you there is a monthly fee of 10+ m

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for smaller close corner recording but they dont tell you there will be a monthly fee when you purchase this bundle.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Arlo cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent security cameras. Arlo camera are easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product from Arlo with great delivery and service from BestBuy

    I would recommend this to a friend