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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 3,281 reviews
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says that the battery is going for one year. But it’s not gonna take even for one week. I will return it.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Joseph,

      Thanks for your feedback. We want to clarify that the Arlo Essential Spotlight camera's battery life approximately lasts up to 6 months with average use. Heave usage of the camera and other factors may cause to drain it faster than expected. For tips on how you can extend its battery life, see info here : https://kb.arlo.com/291/.

      Feel free to reach out Arlo Support Team if you need further assistance : https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Would NOT recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. I went through three, but all died within 4 months of use-wouldn't charge anymore. Bought the subscription in order to have access to customer service but never was able to get ahold of anyone.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Woooooo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome love it.....................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicebjdklx. Hjs. Flkckckn. Bdbbxxkkkxknf. Ekkcolcnndbdbbfbc

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    ARLO CAMERA

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DAUGHTER LOVE THESE cameras. SHE NEEDS A SOLAR PANEL BECAUSE SHE ALWAYS WANT ME TO BUY HER BATTERIES. LOL

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Arlo outdoor camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is good but This item has a crack so I had to return for a replacement which was a hassle

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Minimal effort, maximum performance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had Arlo cameras for a few years, but bought these when I moved into a new place. I was surprised to find you no longer need a base unit, and that each camera is a self-contained unit that functions on its own. The setup was super fast, the performance is great, and the peace of mind is well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing deal from Best Buy!!!!!!!thank you Best Buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Video camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best outdoor camera to use en home or commercials

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product over all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product very good value no issues whats so ever

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent value but the cloud service for viewing your camera feed is pretty slow.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Wesley,

      Thank you for your review. Please read following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.

      For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Cloud storage

    Rated 4 out of 5 stars

    Expensive product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to pay extra for the cloud. It does not come with any storeage.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was super easy and the quality of video is pretty good. Some issues with the zones, but not a show stopper.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HD camera

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price but quality little poor, I returned them back

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 4 out of 5 stars

    Good Camera Overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to catch this camera while on sale ($99). Installation of the camera was easy and it integrated just fine with my other Arlo cameras. The spotlight feature is great and helps with picture quality in low light settings. Only negative thing is the speed of the playback when trying to watch the live feed. The app buffers for a while before the live feed will start. Outside of that, great camera. Would recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arlo Essential

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as the arlo pro 3 since it does not read tag numbers well but for security to know what’s happening around you hone they are worth it.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Whatsittoyou27,

      We appreciate you for sharing your review with the Arlo Essential Spotlight camera and will share your feedback with the internal teams. Feel free to contact Arlo Support Team if you need assistance with your system at https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Arlo Essential camera and spotlight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera for the price. Spotlight could be stronger. Easy to set up and install. Night vision could be better.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Don't know

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Arlo cameras. It let's me sleep more peaceful every night and no matter where I go I can keep an eye out at my property and know what's happening around it.. I want to thanks Best Buy for giving me the information necessary to make a in what type of camera and brand to get for my property.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWFUL! Not user friendly, extremely difficult to try and set up and connect. We attempted to set these cameras up and 6 hours and 3 trips back to Best Buy, we returned them for a completely different brand. A special router was required to set up the cameras, which cost an additional $125.00 and we were still never able to connect them. The most frustrating experience! We returned them for another brand at Best Buy and had the new cameras installed within 5 minutes…. Without needing a special router to do so. Would not recommend this brand of cameras as all

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Stephanie,

      Thanks for sharing your review and we are sorry to hear you returned your cameras. The Arlo Essential Spotlight Camera does not require a special router and can connect directly to your 2.4 GHz network.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    EXCELLLENT Security Investment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to add additional cameras to my Arlo ecosystem. It has voice, motion and a light. What more can you ask for? You can monitor it from anywhere. The app is awesome. If you have a Samsung tv, you can view the camera directly from your tv.

    I would recommend this to a friend