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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 3,281 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ease of Use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Great Security Camera. The detections are updated and strong. The Battery should fix for slow charging.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    the best security camera for the house without a d

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is one of the best investments I have made without a doubt, its installation is very easy and it practices the camera of very good quality and a great app that will always keep you alerting what is happening around your house without losing sight of it. I recommend they will not regret

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera works good. I just don't like the delay in the app. I would like it to be in real time

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Why didn’t I upgrade sooner?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Arlo Essential Spotlight camera as a replacement for my older Arlo cameras. The performance of these cameras are so much better than my older cameras. From the clearer video. To the crisp audio and the addition of the spotlight, it was well worth the upgrade to these cameras.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Security camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not get them all to connect all at once I can hookup only one

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Quality camera at great price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price on a quality camera with nice features

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Crazy ex girlfriend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg such clear picture and sound quality is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    They got it right!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most simple yet best wireless camera I have ever used. Coming from an ADP setup, this is by far the superior product! Setup is so easy, and it links together to my Google Home setup. I can access the feed from any device (even my TV). Super nice. Customer for life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep the narcissist at arms length

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This beauty captures audio and video of anything from an animal to a scum of the earth narcissist to who doesn’t pay bills but destroys your property. Don’t let the narcissist gaslight you saying they didn’t do something when THIS camera gives you all the proof you need!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, easy to use interface, great quality picture. Awesome features. Gives peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Good cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear camera and easy setup. Could be quicker to access live. Really want CVR For wireless

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Dont waste your time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe the worst Arlo product ever. I have been using Arlo 2 cameras and video doorbell for years now. Worked perfect. Decided to extend and update my coverage with the Essentials around the house. I bought them but didnt install them immediately. By the time i install them, the return window passed. First, they didnt set up correctly out of the box. As if they had a glitch. After multiple tries, they finally worked. Then they kept going offline. Have to reset them weekly. Finally called customer service, and went back and forth with them on troubleshooting. Boy was that a pain. I consider myself tech savy, its not difficult to setup and troubleshoot these cameras. I got sick of the reps kept telling me to do the same thing over and over. The. Said my internet is the problem. My internet service and devices in my house are superb. So i knew thats not the problem. My doorbell and Pro 2 cameras still working fine. Now im stuck with two non working Essential cameras, lost of money and time. Everytime i call support, they try to walk me through the same troubleshooting. Its ridiculous.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jstyle,

      Thank you for taking the time to share your Arlo Essential Spotlight Camera experience. We'd appreciate the opportunity to review your Support case. Please send us an email at askarlo@arlo.com with a screenshot of your Best Buy review, case number, email address linked to your Arlo account and your contact number. We look forward to hearing back from you.

      Regards,
      Arlo Team

  • Pros mentioned:
    Camera quality, Night vision

    Rated 4 out of 5 stars

    great arlomera! get it?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this security cam. The picture is clear and great at night

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Love the color in the dark!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these cameras so much!! I bought these as an additional pack after having arlo 2 for a few years now ! The spotlight is great !! I love the speakers , night vision , the alarm on them is also awesome!! You can actually see color in the dark!! I love the 4 pack !!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 1 out of 5 stars

    Alert Notification & No Video Recording to library

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this camera for about 7 days. When you purchase this camera it comes with a 3 month free trial. The initial setup was easy and the first 24h went very well. I received regular notification alerts on my cellphone and could watch all recorded videos in the app. After about 24 hours the camera stoped recording videos to the library. I still received notification alerts but the camera did not record any videos (live view was still possible). I did a full reset and the camera (only motion worked) I disconnected the device and also uninstalled the app to then have to add the device again and download app again, and still did not record video clips. I also spoke to a tech at Arlo and they told me it could be that there is a defect with the camera but they were not sure. After being on the phone with the tech and trying to trouble shoot the problem, we had no luck. Still didn't get video clips recording. This seems to be a general issue with Arlo essential, if you search in the forums you will find a lot of users reporting the same issue (alert notifications but not recordings to library). I was looking forward to this camera but I will be returning it back.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Thank you for taking the time to share your Arlo Essential Spotlight Camera experience. Our team would appreciate the opportunity to investigate further why you are not receiving video recordings in your library after being notified of motion detection. Please send us an email at askarlo@arlo.com with a screenshot of your review, your case number, email address linked to your Arlo account and your contact number. We look forward to hearing from you. ^KN

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    smart, easy, and usefull

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a perfect camera! very easy to install. It records short videos which are easy for viewing! It generates cell phone notifications depending on the movement in front of the cameral. I strongly recommend this camera to any households for monitoring the front door!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a single Mom of a 5 year old. Our Arlo has brought us so much peace of mind, knowing it is safe to get in the car at 5:30am when it’s still dark out. We are safe! I love our camera so much, I just purchased another. Very user friendly, quick and easy set up. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Night vision

    Rated 5 out of 5 stars

    Great quality & features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed front and back of the house, outside. These work great and the activity zones are perfect. The night quality is really good as well. Definately recommend. I have inside Arlo Pro cameras and the wired doorbell, all integrate seamlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Easy Set-up but battery life is ok.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Set-up but battery life is ok. Had to recharge within first 3 days of use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Save Yourself Grief & Frustration

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, does a nice job. Problem I had was genuine lack of consistency. Would go days without proper functioning. The largest disappointment for me was Arlo customer service. Actually, a lack of timely customer service. 4-6 days at a time to respond? I gave up. And, sold it. Replaced with a competitor's camera, which has been flawless.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello MarkL,

      Thank you for taking the time to share your feedback. Your feedback will be shared with the appropriate teams for review.

      Regards,
      Arlo Team