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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 3,281 reviews
  • Rated 1 out of 5 stars

    Arlo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subscription based, camera quality very fuzzy, and now past the return date. Won’t be using is brand.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      We appreciate you writing a review. To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Thank you for your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 1 out of 5 stars

    Better off buying an empty shell than these

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't remember a single tech item I've bought in the last 20 years that has been more disappointing. Fails at the most basic level. At this point, I just view them as fake cameras that serve to deter criminals who don't realize homes with this brand should be targeted for whatever nefarious task they're attempting. Assuming you're thinking of buying an Arlo camera to use it as a functioning camera and not just something to make it look like you have cameras for security then find another brand. I've now had mine for a couple months and they lose their connection to the base station frequently. Worse, when you go to look at a recording from earlier, you discover that one of the cameras hasn't been recording in days. The solution according to numerous discussions with tech support, is to go get the camera and remove it from your system and then reconnect it to the base station. Leaving out how annoying this is, you don't know it wasn't recording until after the fact, so it's basic function is worthless. In live mode, they constantly lose the stream and have to be refreshed so worthless there also. Arlo Pro 2 that I own are totally worthless for "Night Vision". You can stand on a ladder 3 feet from the camera and not recognize yourself at night. Fortunately, people out breaking into cars, etc. late at night aren't the brightest people in the world. With a little research, they would learn to identify the uniques shape of Arlo cameras and realize it was open season on any house that has them. If I was a thief, I'd specifically seek out homes with Arlo cameras to steal from since people who own them, thinking they have some protection, are likely to let their guard down compared to someone who knows they have none. I bought mine on sale so only wasted a couple hundred bucks and will just throw them out rather than foisting them off on some unsuspecting person on Ebay or at Goodwill. Save yourself some aggravation and some money and buy anything but Arlo cameras.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo essential is where it’s at

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend an Arlo Essential as it is very convenient to not have to connect the camera to a base and connect it directly to WiFi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Easy To Install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a techie so I was a bit nervous about getting 4 cameras set up around my house. I can't believe how easy it was to set everything up and install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s pretty much of what I needed for monitoring my infant everywhere in the house. Only thing I am missing is compatibility to HomeKit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo essential

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo essential is real good can't imagine how the upgraded ones work, wireless I a plus and rechargeable can go wrong with that. A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We added this camera to an existing base system with a different camera. I was up and running in minutes. Super easy and simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cameras ever. Easy to use! The activation was a little hard but customer service was great, walked me right through the process!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll install in my house in Argentina. I know I’ll use just for free without any plan but this is what I need it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wireless Security Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how easy it is to set up and the quality is great. Also really enjoy the easy disarm function to help preserve battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear and wide view, only drawback is the solar panel. Purchased a 2 camera bundle, but came with 1 solar panel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All work as they should an i like having that extra sense of security

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this product to be easy to install, app works great to disarm/arm. Glad we got them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing & Easy Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how safe this camera makes my and my family feel and the AMAZING features it offers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with how easy it was to setup the Arlo camera, and how user friendly they are.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient and reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is one of the best investments I ever made very happy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    title

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they might be great if they were easier to program,have tryed several times to no avail/may be returning them

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.

      Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.

      Regards,
      Arlo Team

  • Rated 1 out of 5 stars

    Money eater

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo essential spotlight camera work great except the storage unless you don't mund paying 10-15 a month for the life if the cameras

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Poorman,

      Thanks for your feedback. We want to mention that the Arlo Essential Spotlight camera comes with an Arlo Smart trial. When the trial expires, you have the option to purchase an Arlo Smart subscription. Subscribing to Arlo Smart does not only give cloud storage but it also lets the cameras utilize the Arlo Smart features listed here : https://kb.arlo.com/000056583/. Without an Arlo Smart subscription, you can still add up to 5 cameras to your Arlo account, live stream, and receive motion and audio notifications.

      Feel free to contact Arlo Support Team if you need assistance with your device : https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM

  • Rated 5 out of 5 stars

    No need spend more.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal. Easy install. I’m willing to pay 10$ a month for the service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cameras dont take sd cards you have to pay 4 video

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to pay for storage for any videos. Videos wilk not save on ohone Cameras don't take sd card buy a different brand

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Kari,

      Thanks for your feedback. We want to mention that the Arlo Essential Spotlight camera comes with an Arlo trial. When the trial expires, you have the option to purchase an Arlo Secure or Arlo Secure Plus subscription. Without an Arlo Secure subscription, you can still add multiple cameras to your Arlo account, live stream, and receive motion and audio notifications. Also, when connected to a supported Arlo base station, you may setup local storage by following the steps here : https://kb.arlo.com/1146857.

      If you need further assistance, contact Arlo Support Team here : https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM