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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 3,281 reviews
  • Pros mentioned:
    Camera quality, Motion detection

    Rated 5 out of 5 stars

    Cameras sercuity

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras for sercuity has a light built in for motion plus four cameras easy setup.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Cost efficient Arlo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is a great addition for the not so important spot you wanted coverage for anyway. Downside is having to charge the device entirely versus removing the battery.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Easy to set up.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras were easy to set up. And they can sit most anywhere as well as attaching them. There is a lag in the motion detection. The picture quality is good. Pixelates some. The app is easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Arlo Essential Spotlight Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Clear picture. Easy to sync with the app. Had difficulty mounting it to cover the area I wanted. Highly recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Quite disappointed with the Essential series

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    50% rubbish. 2 of the 4 cameras are already non functional. I am trying to get an RMA from Arlo to have them replaced. Shame on Arlo for charging real money for this…stuff. I got so frustrated with the essential cams failing that I replaced them with a couple of Kasa cams. I am currently running 2x Arlo Pro 3, the surviving 2x Arlo essential and 2x Kasa (one outdoor and one indoor PTZ) Kasa is far less expensive per camera and I find them a snap to set up, we’ll see if TP-Link can outdo Netgear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Best Buy took care of my order with ease!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Arlo system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to my home security. Very easy to set up and connect to Wi-Fi. Clarity and motion response is great.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation. Reasonably priced monthly service after generous trial period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a Great Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy and would recommend to everyone! This security camera makes my family and I feel very safe!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Setup

    Rated 5 out of 5 stars

    Piece of mind

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, great set up, easy to set up on internet and picture quality great I am still on 3 month trial but I will sign up for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best security

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I’ve purchased about 12 of these cameras so far between personal use and gifts. Definitely the best wifi home security system out there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Arlo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Arlo camera. Just a couple second lag when viewing live. Other then that Arlo is an amazing brand will never use another brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are awesome they keep me up-to-date and inform me of any unusual stuff around the house so I can keep my house safe

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Cameras But the Battery Life Kinda Sucks i don’t know if it’s because of the current weather conditions here in Chicago but Needs to Improve On Battery Life Last Week I Charged 1 camera and now same Camera Needs Recharge Again

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Good cameras, terrible app performance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are good- nice picture, good zoom ability, nice strong light. However the app is a freaking mess! Half of the time it doesn't work and half the time it does work you have to close it and log in 2-3 times. I pay for the Arlo storage but cannot access it about 60% of the time. What is the point of having it if I can't see events!?!?!? I will keep them since we have had them and the Arlo doorbell for a while. If I had to do it again I would definitely go with someone else though.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jake,

      Thanks for sharing your review. We have released a new version of the app since your review. We have improved stability, please update to the latest version to see if that resolves your issue.

      If you still have issues, navigate to Settings > Support in the Arlo App for service options available to you. Thank you for your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great addition

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to add on to my existing hub. Great picture quality and spotlight is a perfect feature.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    I will not but again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camara work fine however battery life is not great. Arlo/Best Buy advertised 6 month battery with one full charge which is not true!!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Paola,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Backyard cam

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. App install was a little confusing as to which model I had. Once figured out, install was easy.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    N/A

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cameras. Easy setup! I have a floodlight as well. If you have a lot of flow in the cameras the battery drain quickly. You need to pay for Subscription after 3 months are up. Unless you have a base station which is an extra $100.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup. The light helps with deterrence and overall quality is great once connected. No base station needed!!

    I would recommend this to a friend