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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 3,281 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a security system for your home look no further. The Arlo is very simple to install and to synchronize with a cell phone. The store employee was very helpful when deciding which one to buy. I bought the 2K and the video quality is amazing and very clear.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Do not purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is great. Most of the time you can log on and see live feed immediately, but sometimes there are delays where you need to log out and then log back in. Battery life is very short-2 weeks at best. Customer support doesn't exist. There is no phone number to contact and if you chat online, you may or may not get a real person who will give you a case number with less than 4 days to respond. (I tried on day 4 and the case was closed without speaking to me.) Supposedly you receive 3 months of free access to videos, yet your credit card will be charged $10.65 every month, starting immediately. Try something else-I would not recommend this product. I would not recommend purchasing.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi SouthernMomof6,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Run Away!!! It's a Setup

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it two stars because the technical team is good. But the product, nothing but issues. Especially the app. Don't buy these thinking you will get a base station to avoid monthly subscription fees. This system is very buggy. Just when you think you get all the bugs out new ones appear or old ones come back. They have been working on solving one issue for over a month with no success. And even if you have the subscription the functions you pay for don't work consistently. And they give you three months subscription for free! Problem with this is when you find out what you get without it, it is too late to return it. They have the Arlo community where you can waste more of your time trying to figure out issues with little result without their tech support. My advice, look elsewhere. I am an electrical engineer. Too bad, when working this picture quality is great. Works 90% of the time, but for the price and it being security IMO that is not enough.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi FredE,

      Thanks for your feedback. We would like to learn more about the troubles that you are experiencing with your Arlo system so we can assist you further. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and match with my WiFi. Where I have it, it turns on a lot so I am glad I also purchased the solar charger. Mt experience with Arlo has been fantastic. It is a good security outfit. I purchased other cameras and lights before so I know how reliable they are.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say so far so good. I enjoy the quality of such a small camera. I can actually hear any background noise clearly. The picture quality is also on point. Money well spent. Winter hasn't kicked in yet. Waiting to see how it performs as far as visibility during harsh weather.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great cameras!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome camera!! I have 3 Arlo camero and I love how easy it is to setup. It took less that 5 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Secure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Easy to install. We sleep much better at night. I wish they came in Bronze

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Clear view day or night

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Price!!! Best camera on the market. The Best Buy employee was very knowledgeable and helped with the choice. Others brands where recommended but for my application these are the perfect fit. I ended up buy several more along with the doorbell.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Arlo essential

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work, some issues to deal with but it's expected nothings perfect in this world.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Serves the purpose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo serves the purpose we needed it for. Wished the battery life was a little longer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Cams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them Use them anywhere...........................

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Peace of Mind.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Arlo cameras allow for peace of mind both at home and away. We can disable cameras at any time, set certain cameras at certain times and basically choose when and where cameras are activated. Motion is kept in the library and live views are available at any time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good security cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, happy with function. Did not get the recording hardware, but probably will.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and easy to use!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and set up. Picture is great and the app is very easy to use and not complicated. Super simple to add on additional cameras later. The integration is seamless. These are the best value out there. I would definitely recommend them to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent set of security cameras. Easy to manage and adjust through the Arlo app on my phone. I recommend getting the solar chargers as well to keep the power supply without having to take them down to charge every 90 days or so depending on activity

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love the Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these cameras! This one is having a hard time staying charged but otherwise good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera with good quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had low expectations for this camera seeing as how they only have 1080p res but the difference isn’t too much to notice by the naked eye. I love the performance on this camera and quality is great in both day and night.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Tom's Arlo Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras all work very well except the battery life has been less than advertised.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not sure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the no wires BUT need to be charged quite a bit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Wasn't what I expected!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this camera. It was easy to setup and install. The nigh vision, however, was horrible! A cheaper camera that I purchased, to watch the chicken coop, lit up the area at night but, I sent that one back because it kept going off-line. I'm certain that this ARLO camera works great for other applications, though.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Bjeff,

      We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.

      Regards,
      Arlo Team
      ^RM arlo_us