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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3282 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 3,281 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don’t do it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One camera won’t charge. By the time I got around to taking it back i see that it’s not return eligible. So I bought 3 cameras but can only use 2. The ones that work are nice. Worried about what I will have to pay once my free trial runs out. I would strongly recommend looking at something else if you plan to buy this.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.

      Even with the end of the free trial, we have many affordable subscriptions plans for your convenience. Please refer to article for details: https://kb.arlo.com/88.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Didnt work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never work and was falty. Didnt connect to wifi or to my phone.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best cameras by far. Excellent video quality and audio.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little camera. The app is easy to maneuver through. Camera video quality is great. I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlos security system an outstanding product and ease of access and instructions are by far the best.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I wouldn’t buy again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera itself works fine, but the notifications are sooo annoying. If you want to pay for their service you can set it to only notify you for specific things, such as people but if you don’t want to pay, you’re out of luck. There is also an “activity zone” which I’m pretty sure is free, even though I set it up, I still get a notification every few seconds which is super annoying. Finally, there is a sensitivity setting that can be adjusted, mine is on the lowest possible option and still no fix. So I have to often mute notifications because of it.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Shoptoomuch,

      Thanks for taking time in writing your feedback about your Arlo Essential Spotlight camera experience. We would like to further assist you and ensure that your settings are configured to work as expected. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Easy to set up. Whole process for all three cameras took less than 1 hour to have it up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    awesome camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome camera, cheap, easy to use and the motion detection works really really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just like all the other arlo. Has a spot light that’s helpful some not real bright but is nice

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    A must addition!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Arlo devices are perfect! Reliable, clear views with a bright, broad light when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I want in one, affordable, easily setup security system! I love my Arlo!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    djr

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is good and spotlight is very bright. This camera is a good value.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but battery is bad dies so quick and it is annoying when it comes to taking it off and charging it, not as reliable.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Blink,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Carmra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it ..easy to set up .picture is great and the new ones batteries last longer love that part

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    CAMERA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEEDED TO ADD MORE CAMERAS ON THE OUTSIDE, WAS EASY TO ADD TO PREVIOUS ONES THAT WERE INSTALLED

    I would recommend this to a friend
  • Cons mentioned:
    Cloud storage

    Rated 1 out of 5 stars

    Nickel and dime you

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set up my parents house and my house with over 16 cameras including hubs, driveway flood lights, doorbells The first few months were great, after the trail I’m told that only certain cameras come with 7 cloud storage. I bit and signed up for a plan since my cameras were just alerting me when something was there but wouldn’t show me… my dogs do that already Pay for the plan and now zones, smart detection and even decent recording are gone, why… Because you have to pay more for that… yes you have to pay for high resolution even though the cameras are sold as such 16 cameras, 3k to a company that was supposed to be great Don’t waste your money on and customer support is not very helpful

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera. Have had total system for two years and needed an additional camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing Video and Sound Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is amazing! The video and sound quality are excellent! Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love this camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this camera it was easy to install and the picture quality is great. I’ll probably order another one.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are so clear! The batteries last pretty decent as well

    I would recommend this to a friend