Customer Ratings & Reviews
- Model:
- VMC2030-100NAS
- SKU:
- 6416337
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.
This summary was generated by AI based on customer reviews.
Security is flaky, Arlo support is worse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A camera just stopped uploading security videos, for just one day. After two months of back and forth, no resolution or explanation. For the SAME case, a different support person responds every time and the case has been opened for almost two months. They don't read the case history and just cut & paste a stock answer from the web site. Even after you explain (multiple times) that you've already followed the steps, the next guy will say the same thing, then ask you to close the case. A security camera should not have gaps in recordings with no warnings or explanation. As far as I am concerned, this is an insecure product with terrible support.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Cat6,
We appreciate you for sharing your feedback with us. We would like to look into your concerns and assist you further. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
There are WAY better options.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were garbage right out of the box. My parents purchased this set for their home. I tried to help them set it up. We downloaded the app and followed the setup instructions to the letter and nothing worked. Then when we tried to contact customer support we were sent round and round before finally landing on, “you do not qualify for live support” because we weren’t paying a monthly fee. So right back in the box it went and back to the store. There are other great options out there without having to pay for the cameras and an ongoing monthly fee.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello AverageConsumer,
Thank you for taking the time to share your feedback. Your feedback will be shared with the appropriate teams.
Best Regards,
Arlo Team
- Cons mentioned:Battery life
Bad battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is terrible. After a few days the battery was almost gone.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Kathy,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Connection
No not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this model. I ordered one to add to existing Arlo pro set up. It worked for an hour then would not connect. I’m returning it to Best Buy stick with Arlo pro
No, I would not recommend this to a friend - Cons mentioned:Battery life
Would not buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to poor battery life. Advertised as a 6 month battery that lasted a week.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Smellypants,
Thank you for taking the time to share your honest review. Your feedback will be provided to our development team.
Best Regards,
Arlo Team
Awful app interface
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera work great but Arlo change the app user interface and it’s made it down right difficult to use the cameras with ease.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
Charge only lasts 1 week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery degrades quickly. After 2 months, each camera only lasts 5-7 days on a full charge. A complete waste of money, and completely useless.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi ArloClassActionLawsuit,
Thank you for leaving us your feedback about your Arlo Essential Spotlight camera experience. We want to mention that the camera's battery life approximately lasts up to 6 months with average use. For tips on how you can extend its battery life, please check this link :https://kb.arlo.com/291/.
You may also reach out to Arlo Support Team if you need further assistance : https://www.arlo.com/en-us/support/contact.aspx.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
- Pros mentioned:Camera quality
Worst camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst camera. Always hangs after couple of days. The older cameras are much better. Stay away from it.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Endupus,
Thanks for sharing your feedback about your Arlo Essential Spotlight camera experience. In regards with your hang problem with your camera, we recommend to have it checked by Arlo Support Team by contacting them here : https://www.arlo.com/en-us/support/contact.aspx for investigation.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Decent product, terrible company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Arlo camera and base station from Best Buy and, for a while, it worked great. Then the company changed everything and requires mandatory two-step authentication making it a tremendous hassle to log in and view your camera. Foolishly I also went back and bought the doorbell which was a horrible bait and switch. You have to pay through the nose to use the cloud recording feature. The base station allows for a week of recordings but I expect that to go away soon.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello JonDC,
Thank you for your feedback. At Arlo, we take your privacy personally. We believe that your personal data belongs to you and you alone and that your data is for your eyes only. We are committed to practicing the highest standards of data protection, and that is why we implemented two-step verification. When you set up two-step verification, an extra layer of security is added to your Arlo account so that you can protect your personal audio and video recordings.
You may set your device as your trusted device so you won't get prompted to authenticate your login every time you use that device by following the steps here : https://kb.arlo.com/000062289/.
Please let us know if we can be of assistance with your system by contacting Arlo Support Team : https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
I definitely would not waste your money on Arlo!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Arlo camera 3 pack. The cameras might be okay if your don't need any technical support. I signed up for the 14 day cloud storage and Arlo charged my card. The 14 day plan never worked one day! Arlo WILL NOT answer a call to their support phone number. I was forced to use email to attempt to resolve my problem. The issue is it takes at least a week (up to two weeks) to hear from them. When I did hear from them the help was a waste. Nothing I had not already tried.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello DonR,
Thank you for taking the time to share your Arlo Essential Spotlight Camera experience. Our team would appreciate the opportunity to investigate why your Arlo Smart Plan did not work as expected. Please send us an email at askarlo@arlo.com with a screenshot of your Best Buy review and include your case number, the email address linked to your Arlo account and contact number. We look forward to hearing from you.
Best Regards,
Arlo Team
^KN
Avoid Arlo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Pro 3 camera system. It has OK video. But the Arlo app and software is terrible, buggy and 15 years behind the times. Amateurish 2FA implementation. Camera response time to triggering events is often around 60 seconds late, can even be several minutes behind, so not so good in real-time monitoring. Your stuff will be gone by the time Arlo lets you know your home has been broken in to. No real IT department at Arlo, mostly just call-center freshmen. Avoid. :-(
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi EvanEscent,
Thanks for your feedback. For tips on how you can optimize the motion detection of your Arlo camera, please check this article : https://kb.arlo.com/1015583/. To help you with the other concerns mentioned above, contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Regards,
Arlo Team
^RM
Unhappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a lot of problems hooking it up we had to pay you guys $299 to help us
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. We are sorry to hear you had trouble installing your Arlo Cameras and had to pay Best Buy a fee. We have a lot of self help guides that assist with installation as well as you can contact our support team for assistance.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Complete Garbage - Don't waste your money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute waste of time and money. I ended up throwing my cameras in the trash (still under warranty) that is how bad the whole expierence has been. Their customer service is the so terrible. I don't even want to get into details on how much of a headace buying this peice of crap has been. You are better off buying any other camera brand!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Dontbuythisgarbage,
We appreciate you sharing your Arlo product and support experience with us. Your feedback will be provided to the appropriate teams.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
Regards,
Arlo Team
TOTAL TRASH DO NOT WASTE YOUR HARD EARNED MONEY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An absolute nightmare from start to finish. Finish being I am ripping this garbage out and having Ring installed tomorrow. Unless you are a brilliant techie, forget this product. Horrible to install and then once finally installed, stops working and gives no alert. Total waste of money.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello J,
Thank you for taking the time to write your experience. You're feedback helps us to get improve our services. If your cameras are going offline, please read following article: https://kb.arlo.com/1133448.
If you still need further help, please navigate to Settings > Support in the Arlo App for service options available to you.
We'll share your feedback to the relevant team. We appreciate your understanding.
Best regards,
Arlo Team
Don't waste your money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera does not record anything after your free trial. You must purchase a subscription to record. Why sell a camera that doesn't record? The money maker is the subscription for them. Don't waste your money.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi sitereviewhelpful,
We appreciate your feedback and would like to mention that without Arlo plan, you can still utilize the features of the camera listed here : https://kb.arlo.com/000056583/. Also, if the camera is connected to an Arlo SmartHub that supports local storage, you may set it up here : https://kb.arlo.com/1146857/.
Feel free to contact Arlo Support Team here : https://www.arlo.com/en-us/support/contact.aspx. If you need further assistance.
Regards,
Arlo Team
^RM
2 - 4 second live stream delay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this for a live view of our front porch. The live view streaming has a 2 - 4 second delay even though we have high-end wifi and a "strong" signal to the camera. Arlo support never got back to us and Arlo support site doesn't offer a solution. We're returning the Arlo.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Greg,
We appreciate you for sharing this with us. In order for us to look into your concern and assist you further, please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Cameras are Outdated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these cameras as a gift and they do not work with dual frequency bandwidth. They are really behind with this stuff. Had no choice but to return as i did not want to choose to have a slower internet.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Ag1011,
Thank you for taking the time to share your Arlo Pro 3 camera experience. Your feedback will be shared with the appropriate teams.
Regards,
Arlo Team
title
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they might be great if they were easier to program,have tryed several times to no avail/may be returning them
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.
Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.
Regards,
Arlo Team
Money eater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo essential spotlight camera work great except the storage unless you don't mund paying 10-15 a month for the life if the cameras
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Poorman,
Thanks for your feedback. We want to mention that the Arlo Essential Spotlight camera comes with an Arlo Smart trial. When the trial expires, you have the option to purchase an Arlo Smart subscription. Subscribing to Arlo Smart does not only give cloud storage but it also lets the cameras utilize the Arlo Smart features listed here : https://kb.arlo.com/000056583/. Without an Arlo Smart subscription, you can still add up to 5 cameras to your Arlo account, live stream, and receive motion and audio notifications.
Feel free to contact Arlo Support Team if you need assistance with your device : https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Cameras dont take sd cards you have to pay 4 video
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to pay for storage for any videos. Videos wilk not save on ohone Cameras don't take sd card buy a different brand
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Kari,
Thanks for your feedback. We want to mention that the Arlo Essential Spotlight camera comes with an Arlo trial. When the trial expires, you have the option to purchase an Arlo Secure or Arlo Secure Plus subscription. Without an Arlo Secure subscription, you can still add multiple cameras to your Arlo account, live stream, and receive motion and audio notifications. Also, when connected to a supported Arlo base station, you may setup local storage by following the steps here : https://kb.arlo.com/1146857.
If you need further assistance, contact Arlo Support Team here : https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM