Customer Ratings & Reviews

We have had nothing but issues with this doorbell. It overheats, it lags in video, and now it does not even connect. After speaking with customer support, they advised that we update our app. We did. It worked for a few months and again, it went out.

Probably get a Eufy one. The subscription and installation is not worth it.

Good quality for the price. Does everything I need it to do. Wish it was thinner and less obvious on the wall but that’s just my opinion.

I purchased 6 Arlo cameras. One doorbell, 2 Ultras, one pro 2, one pro 3 and a pro 3 spotlight. I have had nothing but problems with Arlo products. My car was broken into 8 feet from one of my ultra cameras. And the image was unusable by the police. All the cameras take turns failing constantly. I have 1gig fiber optic internet that is very stable. The doorbell stopped working altogether in 6 months. Customer service is a joke and you have to pay to send their faulty product back. BEWARE is all I can say

The product simply does not work as advertised. After the first month I could not speak to the person outside using the bell. Now its just a camera which happens to have a bell. Even that it does not do a good job of. Surprise is that Arlo support does not do anything to fix the issue other than just closing the support case. For a person who has invested heavily in Arlo/Netgear products, I think its high time shed the products and look for more reliable solutions.

Disconnects from my hub on its own every couple of months, its a pain to reconnect. Online support for it is non-existing, good luck trying to get an arlo rep. I exchanged the original one i purchased thinking it was just a faulty door bell, turns out its a faulty product. When the door bell actually works its but what the point of having something that like clock work disconnects. If someone steals packages off my porch this if no good if it happens when this thing disconnects.

I love this doorbell camera. I just wish it had audible alerts similar to what vivints doorbell camera does. Love the package activity zone notifications. Was pretty easy to install.

I needed to monitor the front of our house. I currently have Arlo so I added a door bell cam. This is great to see who is at the front door. I can also talk to them. GREAT product!

I like the various detections the doorbell provides, but the time it takes to receive an alert is a little too slow

Purchased this to replace another of the same model but white that stopped working out of the blue lights will light up and everything but wont connect to my internet. Bought the black one and it wont connect either. Customer support don’t have a clue of what to do besides telling me to call my internet provider.

After two days from installation stop working. I’m did 5 times factory reset and now working good.

This has been a good device for our family. The only con is the night time clarity. Although it may be operator error.

Don't buy this product! You'll not be able to view the video for the doorbell without a subscription to Arlo. Even with a subscription, whoever you share with, be it spouse or kids or whoever, they will never be able to view the video for the doorbell. Go with another product and vendor!

Overall really enjoy this doorbell, but having issues getting it connected for notifications to my phone

We bought it because we have an Arlo system. I hired two different electricians, burned up a new recommended sized sized transformer and a new wired doorbell chime. Still can’t get the chimes and camera to both work. The installation directions don’t tell the whole truth. We found thousands of people had the same problem. Had to go to help page and all they recommended was an unwired Arlo chime that doesn’t work either.

I am holding off my opinion till I have had this doorbell for at least a month. the first one we had died after 2 weeks

Attempted to install and ran into issues. Called the 800 number only to find out they've discontinued phone support and redirected to online support. Online support is only available if you sign up for the subscription service, which I couldn't do because of the installation issue. Sent an email and it took 6 days for a response, which only asked more questions. Returned item and purchased a Google Nest which installed easily.

This device routinely misses people delivering things to my front door, neighbors walking up the driveway, etc. I've made every possible adjustment to the "smart" notification range, to no avail. Also go through phases of it alerting me to EVERY vehicle that drives by, regardless of settings, while failing to detect the mailman on my porch.

No complaints about it, helpful since I receive a lot of packages. My Geek Squad person installed it, so I didn't have any problems or issues with installation.

Great product got a good deal on it my installers Javier and Katie from the Stockton store did a fantastic job quick and efficient couldn't be more pleased.