Customer Ratings & Reviews
- Model:
- AVD1001B-100NAS
- SKU:
- 6429637
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Essential Wi-Fi Smart Video Doorbell's excellent video quality and ease of use, along with its relatively straightforward installation process. Positive feedback also highlights the motion detection and night vision capabilities. However, some users experienced issues with the product's reliability and Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Not as easy to install as instructed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t have purchased if I had known that it would only record for 3 months unless you pay.
No, I would not recommend this to a friendWorriedMama
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return the wired doorbell and get a Wi-Fi doorbell because our home was an older home and it would not work properly.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi WorriedMama,
Thank you for taking the time to share your Arlo - Essential Video Doorbell Wired experience. Your feedback will be shared with the appropriate team for review.
Regards,
Arlo Team
Quit working!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks after install it lost connection with the wifi. I have tried multiple times to get it connected, no luck!
No, I would not recommend this to a friendUnacceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Already returned it. Arlo was not easy to work with. Plan to buy product that is rated better
No, I would not recommend this to a friendArlo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this device because it would not work with my existing doorbell system as the voltage in the old system is to low to drive this device.
No, I would not recommend this to a friendHave to pay for subscription for it to record
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not record locally to my Arlo Base with out cloud subscription.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for your review. If you are having trouble with recording to the hub, please read this article: https://kb.arlo.com/000062727. If further assistance is needed, please navigate to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your understanding.
Best regards,
Arlo Team
Buy another brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't have wedge to level it up only left right. Mount is so wobbly asnd warped it won't lay flat./ Arlo customer service is terrible
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Rich,
Thanks for your feedback. We would like to further assist you in ensuring that your configuration and setup are in place to meet your expectations. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Arlo no a go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality overall very poor installation kit as well
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
We appreciate you writing a review. To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147. For further assistance, please navigate to Settings > Support in the Arlo App for available service options.
Thank you for your patience and understanding.
Best regards,
Arlo Team
Not 180 degree coverage.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their box States 180 degrees coverage their rep told me it's five meters from your house before you get 180 degree coverage. Took back to Best buy.
No, I would not recommend this to a friendGood, not Great
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what we expected but an annoying feature is when someone rings the doorbell, it "calls" your phone and does not display the video. I'd like to see who is at the door when someone rings it... that is the whole point. To see who is there you then need to decline the call and load the app to view the video. Takes too long.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to write your experience. Your feedback helps us to improve our services.
Please note, dependent on how your Arlo doorbell camera is set up, you will receive a UI Smart notification once motion is detected with a preview of when someone is walking to your doorstep.
For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Well that sucks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We could never get it to work. Totally frustrated!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Gretchen,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Video bell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Arlo video bell. I don’t like monthly subscription fee after 3 months of free trail
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Rjkhan,
Thank you for sharing your review. We will share your feedback with the development team.
We want to mention that there are several benefits of having an Arlo Subscription detailed here: https://kb.arlo.com/000056583
Additionally, we also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.
Best Regards,
Arlo Team
Not very good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this product within a week. Couldn't keep connected and wouldn't show video once doorbell was answered. Swapped for Ring.
No, I would not recommend this to a friendOwner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good doorbell but it has connection issues sometimes
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. For further assistance on addressing the connection concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
NO Support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to connect. NO support whatsoever!!! DO NOT BUY
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Lisa,
Thank you for sharing your review.
If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.
Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.
Regards,
Arlo Team
Doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No doorbell sound Very disappointed Rep gave his phone number said he’d come back Crickets
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi DonH,
We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Bad decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the wired version so I would make my chime ring… even my electricians couldn’t make it ring.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello JZer,
Thanks for your feedback. We recommend that you check the voltage level on your doorbell transformer before you install the Power Kit for your Arlo Essential Video Doorbell Wired, or before you hardwire your Arlo Essential Video Doorbell Wire-Free. If your doorbell transformer does not meet the required voltage, you must upgrade your transformer before you use your Arlo doorbell. For more details, see information here : https://kb.arlo.com/000062324/.
Feel free to contact Arlo Support Team if you need assistance : https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Arlo Doorbell because of its good reviews, but struggled to get the app to connect to the doorbells consistently. They're also much larger than traditional doorbells and don't fit in small spaces where traditional doorbells do, which could leave holes in your door frame that need patching.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.
Best regards,
Arlo Team
Garbage unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a piece of garbage. Refuses to connect to WiFi. Customer service is non-existent.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Lori,
We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Don't waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product lasted just over warranty period .
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Jen,
Thanks for sharing your review. We like to learn more about the product concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team