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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3091 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the Essential Wi-Fi Smart Video Doorbell's excellent video quality and ease of use, along with its relatively straightforward installation process. Positive feedback also highlights the motion detection and night vision capabilities. However, some users experienced issues with the product's reliability and Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 3,091 reviews
  • Rated 1 out of 5 stars

    You will forever pay for this product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the small print. You must get an Arlo Smart subscription if you want your video recordings.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello ProductReviewer,

      We appreciate your time in writing your feedback about the product. We want to mention that the Arlo Essential Video Doorbell camera comes with an Arlo Smart trial. When the trial expires, you have the option to purchase an Arlo Smart subscription. Subscribing your Arlo camera to Arlo Smart does not only give cloud storage but it also lets it utilize the Arlo Smart features detailed here :
       https://kb.arlo.com/000056583/. Without an Arlo Smart subscription, you can still add up to 5 cameras to your Arlo account, live stream, and receive motion and audio notifications.

      Again, we thank you for sharing your feedback. If you need assistance with your system, feel free to contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 1 out of 5 stars

    Very poor quality product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door bell has a really really bad design and I can't even mount it on the wall of my front door.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello AndyJiang,

      We value your feedback and appreciate you sharing this with us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.

      If you need assistance with your setup, feel free to contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Pros mentioned:
    Field of view, Video quality
    Cons mentioned:
    Response time

    Rated 5 out of 5 stars

    Great video and audio quality!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot of reviews about this doorbell, as well as others, and decided that this one seemed acceptable in meeting my needs and wouldn’t break the bank. I can validate this this is a quality doorbell with awesome video quality and clear audio! It really does capture the full length of a person at the door, which is great since I don’t have a significant size porch and walkway area. The zones are pretty accurate as the zone that is set does not respond to big vehicles over top of my gate, only people on my side. There is a slight lag to the doorbell response time, but nothing more than about 3 secs or so. I’m really impressed and satisfied with my Arlo!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Go for the Nest Instead

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was super easy to install, but the UX of this device, along with the app, is not user-friendly.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi danielscottyi,

      Thanks for your feedback. Arlo Support Team can explain with you the features and options available with the Arlo app. You may contact support at https://www.arlo.com/en-us/support/contact.aspx for assistance.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 1 out of 5 stars

    Doesn’t work on AT&T fiber

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed internet providers and it will not connect to the new network. And I can’t return it it.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Thank you for sharing your experience. Consider resetting your Arlo Video Doorbell. Resetting your Video Doorbell returns it to default settings. To reset your Arlo Video Doorbell, follow the steps listed here (page 56): https://www.arlo.com/en-us/images/Documents/ArloVideoDoorbell/arlo-video-doorbell-um-us.pdf.
      Please note, your Arlo Video Doorbell can only connect to a 2.4 GHz WiFi network. Many routers
      broadcast WiFi networks in both 2.4 GHz and 5 GHz bands, so your phone might
      connect to the 5 GHz WiFi band. During setup, connect your phone to your 2.4 GHz
      WiFi network, then connect your Video Doorbell to that same 2.4 GHz WiFi network. If you need further assistance, please visit https://www.arlo.com/en-us/support/contact.aspx and select your preferred method on reaching our Support team. ^KN arlo_us

  • Pros mentioned:
    Ease of use, Motion detection, Video quality

    Rated 5 out of 5 stars

    Arlo Video Door bell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Arlo door bell to complement the PRO 2 cameras. At the moment the door bell is connected to the internet and not the bridge. Installation was fairly easy, and only took no more than half of an hour. Set up was straightforward without issues. I’m currently testing the 3 month free trial on the extended video recording. The video quality on live view and recordings is great. The motion detection also works really good and notifications are delivered instantly. The part I liked the most is when someone press the doorbell the notification starts to ring within less than a second! Overall very satisfied with this purchase. I’ll have to see about longevity since I only have it for three weeks.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly losing connection and I have a strong signal

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ton of issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can check out their support forum. There are ton of issues with this doorbell or another Arlo cameras system.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is Scrap doorbell ring

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy guys. It is scrap doorbell, also it has a real bad customer services from the Arlo company

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Look elsewhere

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will cost you an expensive monthly subscription. Camera not that great if door faces sunlight.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Thank you for your review on the Arlo Video Doorbell. We want to mention that Arlo Smart offers intelligent services for greater control over how you view, manage, connect and respond to events that occur around your home or business. For full information on the benefits of Arlo Smart, check out this Knowledge Base article: https://bit.ly/2Mqk2WR. Thank you again for sharing your experience. Your review will be shared with the appropriate team. arlo_us

  • Rated 1 out of 5 stars

    Keep looking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is low and when pushed the bell doesn't ring like it did.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Junk1,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    does not connect well with rest of arlo cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not connect well with rest of arlo cameras and library I would not recommend getting this Video Doorbell

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Motion detection, Video quality

    Rated 5 out of 5 stars

    Best video doorbell money can buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the Eufy video doorbell first because it doesn't have storage fees. Although it had a nice picture the motion detector did not detect further than 5-6 feet. I returned it promptly and bought the Arlo for much cheaper. I'm in the free trial period of storage for 3 months right now but I believe it is $2.99 per month after that. I'm very happy with this video doorbell. Installing was easy to existing wires and the motion detector is much better. You can see people approaching the door and their behinds as they are leaving. There is a second or two delay between the video picture and the live picture but that is not too bad. I would recommend the Arlo to anyone at this price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not connect try

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't connect for me so I don't know if it works.if the product work maybe my review would of been better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Motion detection, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy to install, easy to use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Arlo cameras already and use the Arlo app every day. We use one camera inside, one outside, and now the new doorbell. I can monitor all from one spot. Note this is a WIRED doorbell. Follow the simple instructions carefully and make sure your wiring is done correctly. It takes about 20 minutes to install. It works just like other high quality smart doorbell brands, but in my experience Arlo has better picture quality and the night vision is spot on. Motion detector, alerts, notifications, and face recognition is easy to configured. This I highly recommend this and the Arlo family of products for high quality smart camera capabilities.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t get it to work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t seem to get it to work. Have called support but still will not work. May have to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps disconnecting and now it has quit responding altogether

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Apple210,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Ahn

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wish it would sync with my home kit. Not a fan.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your review. To connect your Arlo Essential Video Doorbell Wired to your Apple HomeKit, please read this article: https://kb.arlo.com/000062279.

      For further help, navigate to Settings > Support in the Arlo App for service options for you. We appreciate your support.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Stopped working after 2 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now required to PAY to ship it back to Arlo for replacement. After 2 months! Unacceptable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation, Video quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Very good video quality and sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After opening the box and looking through the components that were included, it seemed pretty straight forward. The folded booklet instructs you to download the Arlo application from the appropriate app store for detailed instructions. In total, this took me about 30 minutes to install and it was pretty smooth overall. It walks you through creating your account on the app and via their website. Once done, you are able to add your doorbell. I was impressed with the step-by-step instructions. Each page matched exactly the physical steps that I needed to complete which made this installation something I feel anyone could walk through regardless of their knowledge of electrical wiring or the existing doorbell mechanics. Once at the end of the physical steps, you are then prompted to get it set up on your network and communicating to your mobile devices using a QR code on your phone’s screen and an audible chime once the camera acknowledges it. The app has all of what you would expect as far as settings go. Turning off the sounds, configuring a geofence, setting a zone for the camera to focus on in order to avoid false alarms, and setting up additional users by sending invites to their email addresses. I set my wife up within just a couple of minutes and now we both have the ability to manipulate the settings. The video quality is excellent with vibrant colors during the day and clear night time video with the infrared light on the doorbell. There is 2-way communication so you can chat with your visitor whether in the house or out and about. Out of the box, it comes with a 3-month trial of the full offering of video storage, e911, and friend calling. So far so good. I would recommend this doorbell to those interested in upgrading from the old style so many of us grew up with.

    I would recommend this to a friend