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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3091 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the Essential Wi-Fi Smart Video Doorbell's excellent video quality and ease of use, along with its relatively straightforward installation process. Positive feedback also highlights the motion detection and night vision capabilities. However, some users experienced issues with the product's reliability and Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 3,091 reviews
  • Rated 2 out of 5 stars

    Wizard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't hold a signal and did not work half the time

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Wizard,

      Thank you for your review. If your Arlo camera goes offline and does not hold a signal, please follow these troubleshooting steps: https://kb.arlo.com/1133448.

      Also, consider extending range on cameras. For more details, read this article to learn how to extend the range of your system: https://kb.arlo.com/5568.

      If you still need further help, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Great wireless dorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great directions, very clear picture. doorbell calls you when someone rings it and you can speak to them. economical. nice features. works with security system. Highly recommend purchasing and installing this product. I got the wired version to eliminate future batteries, but the wireless version appeared even easier to install. Very easy to hook up to the system.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    High hopes down the drain

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biggest waste of money, the item stopped working after 5 days and customer service was either horrible or non existent. I had high hopes but they went right out the door after being on support for 3+ hours with no help.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Carlos,

      Thank you for your feedback.

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Motion detection, Video quality

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this doorbell. Great night vision, motion detection, clear image.

    I would recommend this to a friend
  • Pros mentioned:
    Field of view, Video quality

    Rated 5 out of 5 stars

    Great clear audio & video detail!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this audio/video doorbell to replace another brand. It made sense to us after purchasing some Arlo WiFi cams and base station. Our previous doorbell unit would “slip off” our home WiFi too often! The Ring phone app wouldn’t load fast enough during actual walk ups and door bell pressing actions, it was 50/50 whether or not it would actually ring the inside bell!! This Arlo doorbell audio cam was super simple to install and sync to the existing Base unit and my phone app! The video is super rich and clear, license plates are visible and readable! The doorbell rings when outside button is pressed, unlike the Ring system! Love that it can negotiate between Animals, People and Vehicles! Love this technology and system!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Success and great view!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a long time fan of Arlo products and was excited to finally get this and install! I removed my previous video doorbell of a different brand to install this one, and installation is really simple as long as you can follow instructions and use common sense. I signed up for the trial of the service associated with the product, and it's totally worth it compared to paying for an outside service's service that costs even more. Without the service, functions are more limited but still useful. As for the quality, it's perfect during the day, and surprisingly pretty clear at night, although a bit grainy. Overall, Arlo doesn't disappoint. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 4 out of 5 stars

    Superb Video and Sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently switched from Ring to Arlo Video Doorbell, and I have to say, I am happy I did. Overall, the picture and sound quality is much higher and very clear. Setup was easy and quick. I love the activity areas that are spot on compared to my previous doorbell. The only downfall I am having is the delay in getting the notification from when a person is detected or rings my doorbell and it showing on my phone. It is pretty significant. Still working on figuring out why.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad connection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the real arlos this doorbell sucks. It freezes and the connection to talk on the arlo takes forever. This is a review foe the wired version I dont know if the battery version is better

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for taking the time to write a review about your Arlo system. If you're experiencing some issues with your system freezing and being slow, read this article to learn how to extend the range of your system: https://kb.arlo.com/5568. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Don't recommend Arlo doorbell unless you subscribe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Doorbell and other Arlo cameras. It was good as long as I had subscription. After I ended subscription, I get doorbell alerts quite often even if I put sensitivity at very low.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We have many affordable subscription plans for your convenience, please refer to the article for details: https://kb.arlo.com/88. If not interested in a subscription, You can read more about features available without a subscription here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use, Motion detection, Video quality

    Rated 5 out of 5 stars

    Up and running in 2 minutes...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    simple installation that anyone could do themselves in a couple minutes. Excellent video quality and the customized notifications let me know everything that is going on outside my door.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 4 out of 5 stars

    Good overall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design, wish it had 2k and color night vision at this price point but overall a very crisp image. Setup was easy and very intuitive. Had to call tech support for help with one issue and they were great. It is difficult for spouses to have joint access, you can assign one as a friend to view it but getting alerts and administrative controls are are limited for the 2nd user. Overall good quality, just need to increase resolution and add color night vision going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Product

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good upgrade from my old doorbell. Setup was easy to get through because the app gives excellent directions. Note that this has to be hardwired to your existing chime to work. The audio and video quality is very good. I love the feature of receiving messages if I am unavailable to answer. I also like having access to the Live View. The viewing angle is excellent. Theonly reason I didn't give this 5 stars is that I don't like needing the subscription plan to save footage.

    I would recommend this to a friend
  • Pros mentioned:
    Field of view, Installation

    Rated 4 out of 5 stars

    Convenient doorbell and monitor for front door

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very handy to have on your door to keep track of who comes and goes, to watch for package deliveries, and to deter thieves. It is simple to install (no batteries required), and works very well. The only downside is that with certain existing doorbell chime systems there may be quirks. For instance, in mine it rings twice anytime someone rings the doorbell, instead of once. And occasionally when there is a power blip there will be a false ring. But otherwise it has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 4 out of 5 stars

    It’s better than the Ring Doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doorbell has a very good picture quality. The detailed instructions made installation a breeze. The doorbell is sending notices of all kinds of movement. Right now the only problem I’m having is with the Arlo “activity zones”. The zones are being portrayed as an easy setup just following simple instructions. But the zones are not working for the doorbell, floodlight and either of my 2 cameras. I will be reaching out for Arlo technical support in 2021.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Motion detection, Video quality

    Rated 5 out of 5 stars

    Great video camera for all

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This video doorbell is easy to install, has a very fast motion sensor, and great video quality. I also like the two way voice and it picks up sounds well when activated.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Great doorbell, easy to install. One suggestion.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great doorbell. Very easy to install, and I'm not at all handy. The video quality and angle it picks up are fantastic. The one drawback, really, is the fact that it records vehicles going by. You can turn off the notification for this, but it still stores vehicles in the online database--so if you want to look at past "events," you will see a whole lot of vehicles, which is totally annoying if the doorbell faces a street, which many do. Would I buy this again: yes! and I highly recommend it. I just also highly recommend that Arlo implement a way to turn off the vehicle recording.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Arlo Impossible to Get Help

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Punishing people for not subscribing. They have an automated message on their phone about how you need a case number for support. However their app provides no way to get the case number.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number (if unable to locate case number, it is okay), email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Installation, Video quality

    Rated 4 out of 5 stars

    Great Doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Doorbell was easy to install and works well. It has good video quality and sound quality. The notifications are great and I like how when someone rings the bell it comes in as a phone call on your phone so you never miss someone at your door. The only problem I have had so far is that there seems to have been a passerby or two that it did not pick up. The app is great and easy to use. This is a great doorbell for a great price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unusable without a subscription. Even with a subscription and proper setup I'd get at least 10 false events a day. Would not recommend. Video is about 15 seconds delayed.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Brendan,

      Thank you for your review. We want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      A slight delay is normal behavior and is expected as the camera must communicate with the Arlo cloud when live streaming. If your camera is having issues with motion detection, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    So much better than Ring!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Arlo doorbell to replace the Ring we had and add to our growing number of other Arlo cameras and accessories, and I am so glad I did! It worked flawlessly right out of the box, and had clear, easy to follow instructions and videos to walk me through the proper setup on the very first attempt. I love Arlo’s “quick snippet” preview functionality on my Apple devices, and I love even more that those previews actually work… unlike my experience with Ring. Chalk me up as another happy convert!

    I would recommend this to a friend