Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 3091 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the Essential Wi-Fi Smart Video Doorbell's excellent video quality and ease of use, along with its relatively straightforward installation process. Positive feedback also highlights the motion detection and night vision capabilities. However, some users experienced issues with the product's reliability and Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 3,091 reviews
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Horrible product and customer service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned two Arlo, wired door bells. BOTH failed. Arlo sent me a replacement for the first one and I have been trying to get another replacement to no avail. 1st - there is some kind of lag with the bell. Anyone who comes to the door has to push and hold the button. Also, it doesn't seem to work when it gets cold (we're in Minnesota) even though it's wired. Both just stopped working for no reason. I filled out all of the forms on tis second one but even though I have tried to submit the RMA with my iPhone, Ipad and desktop and three different browsers, it never seems to go through. Their product sucks and so does there return process. Do not buy this bell. We bought a Ring and it's working just fine. Arlo is awful.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your review, our team is available to help ensure you have an excellent experience with your Arlo camera.

      We would like to work with you to address the return concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Arlo doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great Easy install Picture is great Picks up the squirrel in the yard playing daily!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple to use, an add to my system.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use, an add to my system. I used it to replace another smart doorbell and this works amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes the app loses connection with the wifi even though the doorbell is the only device connected to the 2.4 Ghz bandwidth of my modem.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    first smart doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up and app connection with excellent video and audio quality!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality, very satisfied with the app and instructions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo wired doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing sometimes its a little foggy. Other then that its really nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ARLO video doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult installation because of our 5G internet.. Device only connects to 2.4G service. Works well after we finally got it installed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Good view and zone setup. I'm still trying to figure out the app but otherwise very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Feel Safe Now

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a recent widower living alone. I considered buying a gun for home safety. I decided against the fire arm in favor of an Arlo and do not regreat my decision

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome doorbell cam

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome doorbell among the competition. Easy setup with clear easy-to-follow instructions. I love my Arlo cameras

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect Security Doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doorbell is exactly what I was looking for in a security camera doorbell. I love that when you press the button and it calls my phone to where i can have a conversation with the person at the door. Also, that I can sound an alarm, I’m notified if a package is at the door, and that I can set up activity zones. The instructions were great on an easy installation. Highly recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok getting used to it technology getting used to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great video doorbell!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got out Arlo video doorbell and we couldn’t be happier with its performance. At both day and night picture quality is top notch and we love always knowing who is at or coming to the door!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it better than the Nest Hello.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swapped out my nest for this. Love the integration with the rest of the Arlo products. HomeKit works really well with this (as long as you have a base station).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DONT BUY THE RING...BUY THE ARLO!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo is far superior to the ring doorbell. It stays connected, works like it's suppose to and even calls your phone when someone rings the bell. If you're looking...look no further! You've found it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Than Ring

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t notice any lag time in responding that I had experienced with the Ring that I had previously owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo wired doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took some time installing only because I had to change my transformer to provide the proper voltage but overall it works great and the quality is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as Described

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that I can get notifications specifically designed for me and what I want. We have plenty of animals and I really do not need my phone blowing up every two minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo door bell is responsive with appropriate recognition of objects. Lately it does not complete the call to my cell phone.

    I would recommend this to a friend