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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3091 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the Essential Wi-Fi Smart Video Doorbell's excellent video quality and ease of use, along with its relatively straightforward installation process. Positive feedback also highlights the motion detection and night vision capabilities. However, some users experienced issues with the product's reliability and Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 3,091 reviews
  • Rated 5 out of 5 stars

    Great upgrade from original

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Intigrates into the google home easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo wired Video Doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great video with a large viewing area. Phone notification within 2 or 3 seconds of activity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Promise Delivered

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product expands my awareness of what happens at my property, increases security and extends the capabilities of my smart home. I’ve had it install3d for a week so far with no sign of problems to report.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Stops working after a few months!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible! Buy a Ring doorbell because I wish I had. I bought this in February and it stopped working in July. I have been trying to get it to work for the past 4 months and it still does not work. I tried calling Arlo customer service but they let me know there is nothing they can do. I'm stuck with a device that does not work and out of the money I paid. Do yourself a HUGE favor and go for a different brand of doorbell.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality and features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is great and so far works seamlessly with HomeKit

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Best product worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was well worth the money. It has good quality sounds and videos. As with any product improvement can always be made but by far the best purchase I have ever made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product installed easy and works great. The video setup was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product, well worth the money! would definitely recomend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for avoiding door to door sales people.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love answering the door from anywhere I am home or away..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality Doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Quality Doorbell. Much better than the Ring Doorbell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great doorbell. It gets the job done. It has great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderfuldoorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the doorbell!!! Great picture/ 2 way audio

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended. Works as described and as expected.

    I would recommend this to a friend
  • Cons mentioned:
    Response time

    Rated 1 out of 5 stars

    Avoid!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started off good at first, but then a month or two later. Thats when all your connections and picture distortions come. Slow response, glitches all the time, and poor quality. Don’t get me started on their customer service too. Its always “restart it”, “remove from app”, “run a internet speed test” done it all multiple times and there still hasnt been a fixed issue. If you want it for HomeKit, check out Eufy, I wish I did.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi MISSTAACAHHTAA,

      Thank you for taking the time to share your Arlo - Essential Video Doorbell Wired experience. Our team would appreciate the opportunity to work with you further. Please send us an email at askarlo@arlo.com and include a screenshot of your Best Buy review, the email address linked to your Arlo account, case number, and contact number (including time zone).

      We look forward to hearing from you.

      Regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    worst product ever!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product went wrong after a month. I started getting notices to purchase a subscription, even though their sales pitch is that you do not need to purchase one!! I then started receiving notices of tampering. Next notices that I was not connected to the internet. I did everything to get it reconnected even disconnected and removed account to start over. When I tried to reconnect wires, i had alot of difficulty, but after about an hour, finally re-connected. I then noticed the doorbell back was slightly off centered. I centered i,t but when I did, I could not get to snap shut and had to tape . I next found I could not get the device to scan the QR Code in order to begin working. In reading the reviews, I learned that thse things are common complaints!!! I wish I had checked the reviews more thorougly but I was hoping I would fall in line with the ones where the product worked. The lack of real customer support is !!frustrating !!! Companies should not be allowed to put such poorly flawed products on the market. They are just taking custimer's money!!You should have the ability to speak with someone when you have followed all the steps and the product still does not work. I feel as if they tampered with the camera, so that you will be forced to purchase a subscription. what if I purchase thinking it will solve problem and it still does not work?? I have spent about 8 or more hours trying to get this to work.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello DPOdisappointed,

      Thank you for taking the time to share your Arlo Essential Video Doorbell-Wired experience. We recommend the troubleshooting steps detailed in this Knowledge Base article: https://kb.arlo.com/000062338

      For further assistance with your Arlo Essential Video Doorbell-Wired, please navigate to Settings > Support within the Arlo app for your available support options.

      Regards,
      Arlo Team arlo_us

  • Rated 4 out of 5 stars

    good doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've own the Arlo1 and Arlo2 cameras for my home security and figured getting the door bell would be a good fit. I kind of wished the door bell would have the same features as the Arlo1/2 cameras without a subscription but it's good enough as a notification system if someone rings the doorbell. I did have to upgrade my door bell transformer (old one didn't have enough power) so do your research before you buy unlike me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great doorbell camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it works with Apple Watch sending alerts

    I would recommend this to a friend
  • Cons mentioned:
    Response time

    Rated 4 out of 5 stars

    Works Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! It has a slight delay in response but over all it is a really good doorbell cam!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been very happy so far with the quality of sound and vision our Arlo is allowing us to view from our phones when we are not home.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Good Camera quality and nicely designed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has very good camera quality and nicely designed. It is working perfectly as expected. Easy to step up.

    I would recommend this to a friend