Customer Ratings & Reviews
- Model:
- AVD1001B-100NAS
- SKU:
- 6429637
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Essential Wi-Fi Smart Video Doorbell's excellent video quality and ease of use, along with its relatively straightforward installation process. Positive feedback also highlights the motion detection and night vision capabilities. However, some users experienced issues with the product's reliability and Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Great job Arlo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo gives you nothing but the best. I haven't been disappointed with any of Arlos products. Thank Arlo!
I would recommend this to a friendArlo Doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We live our new Arlo doorbell. The quality is very clear and it was easy to set up.
I would recommend this to a friendDoorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works really well and looks amazing. Would highly recommend
I would recommend this to a friendThe best doorbell.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did a review and tested, it's true, is the best.
I would recommend this to a friendNo good for Minnesota
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is just ok, certain images were pixelated. This just broke because it is only rated for 4 below so Minnesota broke this item. Now it doesn't even work as a doorbell.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi KonkreteKage,
Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Complete Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't bother, blows transformers, doesn't work well, delay/lag is ridiculous.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Reliability
DO NOT BUY ANY ARLO PRODUCTS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These products are not worth the price and are not reliable. They are often offline and lack recordings. Every time you contact them, the last resort will be RMA (return merchandise authorization) and you have to pay for the shipping fee even if you are still under 1 year warranty. Low volume speaker.
No, I would not recommend this to a friend Chimes will NOT ring when Sun shines on doorbell.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doorbell will not ring chime when the Sun shines on it! After numerous exchanges with Arlo Customer Support, they tried to blame BestBuy saying they sold me a refurbished product. After disproving them, they told me it's a product limitation. When the Sun shines on it, it heats up and the doorbell will NOT ring. That make this device useless in the Summertime.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review. We are sorry to hear about the trouble you are experiencing with the Chime 2.
We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
This product and company are grabage. READ below
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First thing, they have ZERO customer support or warranty. Even Best Buy could not get a working customer support number. Second. DO NOT BUY if you have an existing Arlo system. I had a 5 camera system, it REQUIRES a 120 dollar a year plan for this single camera to work. It's SIX HUNDRED DOLLARS over five years for the video doorbell to work with your existing Arlo system.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. For assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
Arlo has many cost effective subscriptions available, please read for details: https://kb.arlo.com/88
We appreciate your patience and understanding.
Best regards,
Arlo Team
Didn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I followed the instructions and it didn't work for some reason. It was returned.
No, I would not recommend this to a friendLooking for something better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until free trial ended then started to give problems logging in or authenticating through the app. It also has a long delay when trying to talk to person on the other end gets very frustrating.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for taking the time to write a review about your Arlo system. If you're experiencing some issues with your system having a long delay when talking to a person, read this article to learn how to extend the range of your system: https://kb.arlo.com/5568. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
2.4ghz only, Frequently drops connection.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frequently goes offline, limited to 2.4ghz network so neighbors’ wifi can really interfere with outdoor reception. I would return it if I could, Best Buy’s 15d return period is just too short for a product like this.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review and for sharing your experience. Yes, currently the Arlo doorbell only connects to a 2.4 GHz network to ensure connection reliability.
If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/1133448. If you still need further help, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team