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Customer reviews

Rating 4.4 out of 5 stars with 3092 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the Essential Wi-Fi Smart Video Doorbell's excellent video quality and ease of use, along with its relatively straightforward installation process. Positive feedback also highlights the motion detection and night vision capabilities. However, some users experienced issues with the product's reliability and Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 3,092 reviews
  • Rated 4 out of 5 stars

    Arlo doorbell is ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had arlo pro 2 camera system and added the doorbell. Works ok. Advise you will need to upgrade system if existing doorbell is not wired

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this product. Instructions were straight forward and installation was a breeze. The resolution and the effectiveness of the notifications leave nothing to be desired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this one over Ring

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked the Arlo doorbell up vs Ring due to the fact that I already had Arlo wireless cameras setup around the house. I've been very satisfied and it definitely matches up feature wise.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Be careful if you have very old door chimes.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have an old house (1920s) and the electric door chimes (circa 1950s?) did not work after we installed this new doorbell. We spent an hour or so on various calls with Arlo customer service and they could not fix the problem. They tried everything, but no luck. I was a bit surprised they did not offer a digital door chime as a replacement. The doorbell itself works fine.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello DCDG,

      Thanks for sharing your feedback about your experience with installing the Arlo Essential Video Doorbell camera in your setup. We would like to look into this and assist you further. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Homekit compatible video doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy. The Arlo app walks you through it step by step. It worked on the first try. I was happy to find out that i can answer it from the Home app instead of the Arlo app if i want. I want one app to control everything, and i was worried about a doorbell that wasnt Secure Video compatible. Pleased so far!

    I would recommend this to a friend
  • Cons mentioned:
    Response time

    Rated 3 out of 5 stars

    Door bell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture resolution is great. I wish it had a faster response. About a 5min delay.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi JC71,
      Thank you for taking the time to share your Arlo Video Doorbell (Wired) experience. We are glad to hear that you are pleased with the picture resolution. To help us understand the 5 minute delay you are experiencing, please send us an email at askarlo@arlo.com with a screenshot of your Best Buy review, email address linked to your Arlo account and contact number. Please also include additional details regarding the delay you are experiencing. We look forward to hearing back from you.
      Best Regards,
      Arlo Team
      ^KN

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent video door bell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this after researching for several weeks and coming across multiple online rating sites, including Cnet, that listed Arlo video doorbell as the top recommended doorbell. Installation was simple. Connecting to my wifi was simple. Use is simple. The app is simple. Video coverage is complete and simple to set viewing parameters. Definitely a good purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Video doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and provides a good view. Easily combined with my Arlo cameras and recording plan.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Campainha

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good for the price , but the app and the service is not that great. Fail some times when i get close to the door...

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    No night light

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed it didn’t have a night light. But great during the daytime

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Arlo,

      We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.

      Let us know if we can be of assistance with your system by contacting Arlo Support Team here : https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM

  • Pros mentioned:
    Video quality

    Rated 1 out of 5 stars

    Useless without a subscription

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bough this when it came out along with 2 arlo cameras. Arlo is one of the only cameras on the market that sends you notifications, lets you view live video and records videos that you can look back on WITHOUT A SUBSCRIPTION and saves recorded videos up to 2 weeks free. With the doorbell that is not the case. They gave you 3 months free then the doorbell is useless. You have to pay I believe $5 a month for your doorbell to record. It will still send you notifications and you can view live but does not record which in the event something happens, it’s pointless. Also arlo video quality with both the cameras and the doorbell is garbage. Not to mention there is a huge delay. If you have to pay a subscription anyways for the doorbell, might as well get better cameras like the nest. Those I heard have really good video quality and little to no delay. Those along with the doorbell are subscription only for recorded videos but at this point sound worth it to me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    Works great until the trial subscription runs out

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Arlo cameras for a long time now, so when I decided to put a video doorbell on my home I didn't hesitate and purchased this video doorbell from Best buy, assuming that it would replace another camera within my system. The installation was fairly straightforward and it worked adequately for a time. The surprise came when my free trial subscription ran out and the doorbell was rendered useless. I can no longer record video on the device, I can not take pictures from the camera, and now I just get notifications that motion was detected but it does not record anything! The trial membership also gets you well passed your return policy window, so you have no idea how useless this device is without a monthly subscription. I was reasonably satisfied with my Arlo system up to this point, but this experience ensured that I will no longer be an Arlo customer. This bait and switch tactic is shameful and shows how poorly Arlo treats their customeres

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo wired doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The arlo doorbell has been great! We’ve haven’t had any issues with it! The only thing is that I wish it would record 24/7 instead of 30 second clips when it spots something.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my parents and installed it a few days ago and it's worked perfectly since then. It's not that difficult to install or set up. Works just as I wanted it to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo wired door bell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doorbell is good quality. The price is very good compared to similar units. Operation has been good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Arlo!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have the Arlo pro 2 6 pack and now this video doorbell and we love them all! You can walk around the outside of our house without us seeing you. Awesome piece of mind that Arlo provides.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works fine but you need the subscription

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, but the Best Buy employee didn’t know what he was talking about. Paired this with my base station and asked him multiple times if I needed to have the paid Arlo subscription for it to record videos to my app. Assured me I didn’t. Well, he was wrong and since they give you three free months when you purchase, I was outside the return window before I knew.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      When the trial that was included with your Arlo camera purchase ends, you have the option to purchase an Arlo Secure or Arlo Secure Plus plan to continue using paid features like 2K cloud recording and interactive notifications.
      Without a service plan, your Arlo camera will continue to have the following features:

      Remote and local live streaming
      Push notifications
      Auto Zoom and Tracking*
      Two-way audio
      Local storage recording*
      *Auto zoom and tracking and local storage recording are not available for all Arlo devices.

  • Rated 4 out of 5 stars

    Great Doorbell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doorbell is great! It is so nice to see who is at the door when you are not home. You can respond back to the delivery person!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to install

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    instant smart doorbell. Easy to install. I installed this doorbell in place of the old push button doorbell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great video doorbell

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Works well, but have a good internet service. It does, for me, lose signal from time to time and the quality is choppy. But overall, love this camera/doorbell.

    I would recommend this to a friend