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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1501 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.5 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Essential Wi-Fi Smart Video Doorbell for its superior overall performance and great video quality. Users find it easy to install and appreciate the incredible battery life. Some customers have reported minor connectivity issues, and a few find the app not so easy to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,501 reviews
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy installation and great camera quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super easy to set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A user friendly camera and app. Works great at detecting packages, people and cars, which makes it easy to filter out the unwanted notifications

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this doorbell to replace my Ring 2. My Ring had a black screen after Ring did some type of update. I got tired of dealing with their customer service so I purchased the Arlo. Quality wise, the video is great. But the delay on video when someone is actually at my door is aggravating. They literally have to wait minutes and the communication between the Arlo in live mode has me looking for a different doorbell. Also, even without the chime the Ring was loud. This doorbell is so low that the only time I know someone is there is due to my phone alerting me. It has so much potential, but it’s not there yet for me.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Mom4plus2,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Doorbell Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed the wire free doorbell a few days ago. So far I am very happy with the video quality for daytime and night time. Easy to set up. Battery is great. My only complaint would be upon set up. It took a long time for the device to find my wifi. Network was on 2.4G, no mistakes on my end. Overall product is working very well. Happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Doorbell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Glad I bought it. Great video quality

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Overall performance

    Rated 5 out of 5 stars

    Works really well even when away from home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy installation and phone setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for your first wire free doorbell

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me and the wife just built a house. And we installed our lo wire free doorbell. And we also have a subscription integration with it. And we’ve been using it for about 2 to 3 weeks now, and we absolutely love it. It was super easy to set up. The ability to use it with HomeKit is amazing. And wouldn’t change anything about it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    They got it right!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best smart doorbell I've ever used! Arlo got it right! Super easy to install (wireless), and super easy to use! It integrates perfectly with my Google Nest WiFi and my other Google Smart Home devices! I love that I can access the live feed from the Google Home app and cast the live feed to my TV! Super great! Love it love it love it!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Good Security

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Doorbell is pretty good, i like the video feeding and it can call your phone if someone press the button. But sometimes when you answer the call it take a while before it show you the feeds or sometimes not at all. All and all I like it.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Front door monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation - up and running in minutes. Video quality great. Only downside and reason for 4 stars is the need to buy the chime unless you want to rely on your phone for answering the door.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    INCONVENIENT!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit constantly disconnected and would not reconnect automatically. The awful delay and having to take the battery off to recharge is annoying. All of this in addition to the frequent subscription price increases did not make this unit desirable. I have removed the unit and replaced it with a much more reliable video doorbell. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage service and selling tactics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this camera two years after my Arlo home camera kit. I had a tb hard drive attached the the hub to keep recordings for over two years and still have 10 more years to go as far as space goes. After installing the doorbell it automatically started a Arlo secure trial without my consent . I said ok, fine, I’ll try it out it’s free and didn’t bother perusing that issue further. A month later the subscription ended and every recording for the past two years was no longer accessible on the Arlo App. Hard drive attached shows it’s good and the space that’s left and used. I called there call center that’s based out of India, great…. They said they would get back to me in 48 hours it’s been a longer still no response or resolution except an email advertising I get to sign up for the stupid secure plan . They said if I used the cloud this issue wouldn’t occur. They said for me to look for some drop down list that never existed in the two years I’ve had the product. They’re just trying to sell you on their subscription. If I actually needed any previous recordings For evidence I would be out of luck. They want you to only use their annually charged plan in order to view and store recordings which is not enough time of 30 days . Horrible service and product selling tactics by deleting your history when the trial ends .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Best Video Doorbell

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Video Doorbell is so easy to install and use. We've been using this product for about a week now and it helps us a lot because our house door doesn't have a door viewer and it is hard for us to know who is knocking at the door.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    BETTER than the RING!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Records in 4K, has night vision and protects my family!

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Video quality

    Rated 5 out of 5 stars

    Arlo Wireless Doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera viewing, and very clear. Easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and affordable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the peace of mind it provides when I’m not home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    From box to operating in minutes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. No issues. Using as a wired connection

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Good not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good doorbell camera, that alerts and record's accordingly. The only downfall is that there is a 1min to 2min lag from the time it detects a person to when it notifies you. Also the wireless version is very bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    Good camera/chime. Need more controls.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the video doorbell and chime. They are good quality and I am happy with the camera and the chime for the most part. The one thing I don't like is that, when someone rings the doorbell, the doorbell itself makes a sound, the chime rings, and my phone rings. I can't find a way to control this. I'd like to be able to silence the doorbell itself and have the chime ring without dialing on my phone, unless I am away from home. It seems they could have a feature to control this, and the phone could be made to ring only if it's not hooked up to the same Wi-Fi as the chime/doorbell.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi JimB,

      Thank you for taking the time to share your feedback. Your feedback will be shared with the appropriate teams.

      Best Regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    It’s ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the camera is great.. but I get a gazillion notifications I have tried to mess with the setting but either I’m Not doing it right or the settings need an update all in all this doorbell is ok the batter life only last me about a week before I have to take it out and charge it again

    No, I would not recommend this to a friend