Customer Ratings & Reviews
- Model:
- AVD2001B-100NAS
- |
- SKU:
- 6438207
Customer reviews
Rating 4.3 out of 5 stars with 1501 reviews
(1,501 customer reviews)Rating by feature
- Video Quality4.5
Rating 4.5 out of 5 stars
- Mobile App4.3
Rating 4.3 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Essential Wi-Fi Smart Video Doorbell for its superior overall performance and great video quality. Users find it easy to install and appreciate the incredible battery life. Some customers have reported minor connectivity issues, and a few find the app not so easy to use.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great doorcam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Arlo doorbell camera about a month ago. It is money well spent. A great sense of security and i have not been disappointed with Arlo. I recommend.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay online and even Geek Squad couldn’t resolve the problem
No, I would not recommend this to a friend Rated 3 out of 5 stars
It’s ok!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It records and you have the option to install it at an angle that captures your best view. On play back it tends to freeze play which I hate. But when someone rings your doorbell it does notify you on your phone and you can talk to the person as well as see them on the camera. I would not recommend Arlo. I bought because I’ve already invested in the internal and external cameras and wanted to be consistent with the doorbell.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 3 out of 5 stars
Bad Battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very short battery life. Constantly losing connection, but cameras never lose connection
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. If your Arlo camera is loosing connection, please follow these troubleshooting steps: https://kb.arlo.com/1133448.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Rated 4 out of 5 stars
Device discovery step stalled but was able to pair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pairing may be easier if we could select from a connected wifi account instead of manually entering the user/pass which led to extended setup time.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
I would recommend this to a friendRated 4 out of 5 stars
Safety first
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This lil gem provides communication and a visual of who and how many people are at your door before opening up..a very affordable/valuable purchase.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
I would recommend this to a friendRated 5 out of 5 stars
Perfect Combination
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doorbell is a perfect combination of a traditional doorbell and a wireless camera. I love the fact I can put it exactly where I want it with no need for wires. This completes my Arlo setup and I couldn't be happier with it.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Arlo Essential Video Doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This will not connect to the Arlo app. Waste of money. Do not buy it!
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Beverly,
If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.
Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.
Regards,
Arlo Team
Rated 2 out of 5 stars
Install Still Waiting
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work not yet complete to install. 5 weeks of waiting already.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Rated 1 out of 5 stars
Arlo Camera
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse camera ever. Only worked for about 4 months and oit of no where it stopped working on me
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
No, I would not recommend this to a friendRated 2 out of 5 stars
Mr
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good investment. It overheats sometimes. You have to charge at least once every 10 days
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Samuel,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.
To address the overheating concern, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Rated 1 out of 5 stars
It was great for the 3 weeks it worked.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked it while it worked. It was great having notifications when our packages arrived during the holiday season. Then, 3 weeks in, it just stopped. I charged the battery, went through all the troubleshooting. Did a factory reset (really, why should I have to do that after 3 weeks?). Still nothing. Don't waste your money on this piece of junk.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Derek,
Thanks for sharing your review. We like to learn more about your cameras not working after 3 weeks of usage concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Rated 5 out of 5 stars
Must have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I finally got one of these. Lived for 7 years without a doorbell. Now I know when someone's in front of my house even when I'm not home. And the doorbell calls my phone!
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
I would recommend this to a friendRated 5 out of 5 stars
WorriedMama
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Works well. Best Buy Geek squad installed it because we were having difficulty. It appeared easy, however, after several attempts we called the Geek Squad. It was operational immediately.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
I would recommend this to a friendRated 4 out of 5 stars
Doorbelk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It should come with the speaker for when someone rings the bell. I think i have a phone call when simeone rings it
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
I would recommend this to a friendRated 4 out of 5 stars
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it a lot but if the plastic quality was better than what it is i would be in love with it
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
I would recommend this to a friendRated 4 out of 5 stars
Piece of mind
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this purchase, the app is a little laggy which is why I only gave it 4 stars and the battery doesn’t last as long as I would like.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 3 out of 5 stars
meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture is clear, but when doorbell is pressed, and my phone rings I can't hear the person outside.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Hstar,
We appreciate you for taking the time in sharing your feedback about your Arlo Video Doorbell camera experience.
To help you check the setup and settings of your camera and ensure that they are configured to meet your expectations, please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Regards,
Arlo Team
^RM
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. Half the time it doesn't pick up activity. On humid evenings, forget getting any video. Had a huge bear walk down our driveway and this doorbell got zero footage. The bear was litteraly walking right towards the door until he stepped to go down the side of the house.
No, I would not recommend this to a friendRated 2 out of 5 stars
Big disappointment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish that this product would work as advertised.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired or Battery Operated - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team









