Customer Ratings & Reviews

Arlo Wireless Video Doorbell I have had the last 2 versions of the original video door bells. I've gotten use to the quirks and welcomed an improved version. The Arlo has a 'jellybean' shape which was not my preference but it works well on slim posts where as the rectangular shapes would not. I am using it on my garage door area so space was not a problem. Set up was extremely easy (I already had Arlo cameras so it saved me having to download the app and register) and quick. The slowest parts was waiting for the update to the software, and charging the battery. Charging the battery seemed to take the entire day and night, which was a similar experience with Ring. The installation was easy and even an angled bracket was supplied. Two wires and two screws and it was installed. I am using an existing door bell so there is power to the unit. The unit can also run on its supplied battery pack. Opening the unit required what looks like a sim card ejector tool which I worry might be too easy to duplicate. Operation was smooth and very quick. I immediately noticed the different in lag time between pushing the button and the notification on my phone. The notification came like a phone call which I think is a definite improvement. I often had long lag times on my old doorbell and often i'd miss the person or see them walking away. Video was a massive improvement, and extremely clear. Field of view was much improved, and it was interesting to see how much of the view I was actually missing from my old doorbell. There are options for detection of objects like people, or animals. Arlo provides 3 months trial and then there is a subscription to continue. I am still researching the cost but I think its under $3 per month, and gives only 30 days of storage. All in all, this is a massive improvement over my old video doorbell. I've been missing out on a lot. Video quality and field of view is excellent. I am divided on the shape and the tool required to open the unit.

I set up my parents house and my house with over 16 cameras including hubs, driveway flood lights, doorbells The first few months were great, after the trail I’m told that only certain cameras come with 7 cloud storage. I bit and signed up for a plan since my cameras were just alerting me when something was there but wouldn’t show me… my dogs do that already Pay for the plan and now zones, smart detection and even decent recording are gone, why… Because you have to pay more for that… yes you have to pay for high resolution even though the cameras are sold as such 16 cameras, 3k to a company that was supposed to be great Don’t waste your money on and customer support is not very helpful

picture is clear, but when doorbell is pressed, and my phone rings I can't hear the person outside.

unless you plan to always have the smartphone on you, and always be on the alert for hearing for the arlo alert that someone is at the door, and always be the one home who has the arlo app connected, then you will always know when someone is at the door. If you're buys and don't hear the alert, or you're not home, then someone with a smartphone other than you will have to download the arlo app and you have to grant permission for the device to notify them that someone is at the door so they can let that person in. OR if you're not home, when you get the notification on your smartphone that someone is at the door, you'll call your house to let someone know that there is someone at the door. How's that for brilliant fast forward thinking. If you do get this wonderfully well designed device, be sure to fully test it out before the return period so you don't waste your money on what could have been a wonderful product like I did. oh, and no - IFTT doesn't work with this either.

I own Arlo cameras now but this particular unit was not friendly user. I ended up returning.

First one stopped connecting to the app after only 3 weeks.

did not want to connect to my mobile need to return it

I needed a wire-free video doorbell due to a recent kitchen remodel which rendered the existing interior doorbell wiring inaccessible. Since I already have the Arlo app with multiple security cameras on multiple properties, adding another device was simple and took only a couple minutes which included downloading the firmware update. Once that was done the doorbell was activate, quick and easy. Mounting the device on the exterior was also fairly quick. However, Arlo kind of missed on the included hardware to attach the mounting plate. The head of the provided screw was too small and went right through the mounting plate hole and would not secure it to the wall. Fortunately I have all sorts of screws in my garage so finding a replacement with a larger head was no big deal, but it might frustrate other users and frankly its rather inexcusable for a mistake like that. Video is awesome, notifications and alerts are great. I like the call option so you can talk to someone at the front door or tell them to beat it. Another feature I really like that other systems I’ve used did not have is alerting what’s in front of the door, i.e., person, animal (like my neighbor’s cat), or vehicle. It has been spot-on in identification. One feature that I wish it had is a way to quickly and easily inactivate the doorbell. For example, the Arlo app has an Off slider switch for the security cameras so you can quickly turn them off. We have a property up in the mountains where it can get very windy in the Winter. The pine trees will blow and sway in the wind which will trigger the motion detector on the cameras so I turn them off until the wind subsides. It would be nice to have that Off slider option on the doorbell to stop notifications sometimes when my kids are playing and going in and out of the front door constantly. I end up with lots of useless notifications and videos. Other than that, it’s a great device that provides excellent video and at a very good price.

The Arlo Essential Video Doorbell Wire-Free, is an awesome doorbell cam from a well established company in this market. It has a nice semi slim design along with a flat or slanted mounting option enables you to install this unit along the door trim. This unit provides the flexibility for either hardwired or wireless installation. Installation is a breeze and there really isn't much too it. Install the Arlo app to follow the installation step, including mounting as this information is not readily available out of the box. The video and audio quality of this unit is stellar and gives plenty of range to cover your full door step. I have found the notifications of motion or doorbell ring to be quite adequate allowing you to view or speak with someone at your door through the mobile app. I have seen other products that have too much of a delay to bring up the view to making this feature horrendous, but so far Alro seems up to speed. I would say that lens is more zoomed in than other product which gives good visibility to faces at your door, which is a plus. So far this unit has been able to survive the Minnesota cold with no issues. The app gives you some customizations with activity zones to help eliminate false alerts. If there is one grudge I have with this unit is that Arlo decided to release the this new doorbell model without integration support with existing hardware, such as the Arlo Hub. This is a big deal to me because I have multiple Arlo products in which the Hub allows you to store all activity locally versus subscribing to a service. So this forces you to pay for their subscription plan. Without the plan, you can still get alerts and view live activity, but no history. Really unfortunate as other Arlo "Essential" products have this support and I would have assumed this camera would as well. So buyer beware. If that is not an issue for you, this is a great doorbell camera and it does the job well.

works well I feel like the app is a little too glitchy

Doesn’t film all the time and is very slow moving video

This thing is CLEAR, loud, great audio and video in day and night, and the battery life is incredible. This is a great video doorbell to own. The picture and voice and both clear both at day and night. The doorbell lets you set different zones to get alerts to know what is important to you. A must have for all households.

The camera quality, battery life, and viewing angle are all poor in my experience. I also bought an Arlo Pro 4 and found it to be a far superior product. Unless you absolutely need doorbell functionality, you are much better off buying an Arlo Pro 4 or similar styled camera.

The video quality is good but it loads slow or not at all when connecting to a live video. Now that temperatures have reached 20's-30's the camera doesnt work at all

There are many things that I like about the Arlo doorbell but also many things that drive me crazy. I like the wireless feature, great camera w/wide viewing angle, clear 2 way communication, extremely easy setup, small & compact size as well as the battery life. Now the things that drive me nuts are this is NOT functional with Apple, whaaaat, forced into a subscription or it is "essentially" useless, will NOT connect to a 5 ghz Wifi connection, only 2.4 ghz, will constantly have your phone ringing with notifications even when you dial down the sensitivity. The fact that this is not compatible with Apple Homekit is the deal breaker for me, everything in & outside of my home is automated & will work seamlessly with Apple & to have a single item that does not just does not work for me.

It worked in the first charge! I’ve charged the battery twice, it shows the green light but then the doorbell shows it’s not charged and no longer works! ☹️

It keeps falling offline and I have the smart hub and it won't stay on the smart hub. Waste of money

Beware, they have NO customer service! I received the doorbell and tried to install it. It would not connect. I called my Internet provider for support and it still wouldn’t connect. I tried to connect Arlo support and they only have virtual customer service which is useless! Returning this doorbell!

Laggy. Hard to pair. App is not user friendly. Customer service is almost nonexistent.

We bought this with high expectations but it was a let down. It didn't work the way its been bragged up to. We ended up returning it and using Ring doorbell.