Customer Ratings & Reviews

If you have an Eeero router, don’t waste your time. No matter you are able to set this device and your phone to 2.4 GH, the app will not find the door bell. I will return this tomorrow.

I haven't been able to connect, I tried and follow the instruction, but my bell system is different from the tutorial. i will try again soon

Try to connect and didn’t work at all. Got a blink doorbell camera and no problems!

If I could give negative stars I would, even my electrician can’t figure it out and why it blinks white and red and won’t load.

DO NOT BUY. They will make you go through ads before you can view your video. Absolutely unacceptable. DO NOT BUY.

Did not like that I was unable to get this device connected to WIFI even after talking to product customer support.

Subscription is REQUIRED to get ANY use out of the doorbell! They give you a few months. I was told a free subscription with 7 day recording was available---not now!

Thought we would try this instead of purchasing a more expensive doorbell again, but the way the Arlo system is set up is so inconvenient when you have more than one user.

Horrible doorbell and horrible company. Does not work like they say it does and had nothing but issues with it until we took it back. Went with Ring and couldn’t be happier with it!!

I already have a Nest doorbell and love it. But my mom needed a video doorbell and I thought the Arlo was comparable. It is definitely not. Build quality is poor, the app software is terrible in comparison. At this point it's already installed, so probably too late to return. But if you're considering the wired Nest doorbell, I would highly recommend it over this product.

Seeing as how I am already part of the Arlo ecosystem, I thought their video doorbell would be a great addition. One of the great benefits of having a video doorbell is that it is hardwired, meaning you do not have to deal with batteries or running your own wires. As far as video doorbells go, this is pretty standard. A single button with a camera, and it is attached to the baseplate with a "key". I put key in quotations because it is quite unlikely that it is unique, and someone with even a stiff wire can steal your doorbell if they know where to poke. installation is also quite simple, and following the steps from the app is as easy as it gets. There is also an included video should you need more direction. The setup though, is a whole other story. Getting the doorbell to connect to either my basestation or through wifi was the worst experience I've had with a smart device. I do not understand why it was so difficult for it to connect, when the other arlo cameras connected instantly. I tried for three hours the first night before giving up. I was able to finally connect it the next day using the combination of having my phone connect to the guest wifi, as well as tell the doorbell to connect using the base station. It is infuriating seeing how many other people were having the same problems I had, and it still has not been fixed nearly a year later. If you've used any other arlo devices, this doorbell is no different. In my house, I am able to press the play on the camera and see a live video in about 5 seconds. The doorbell itself also has a couple of configurations you can set so that you are able to receive a call when it's pressed, or be completely silent and no chime at all. You can speak and hear through the doorbell, as well as have it activate recordings based on motion. All of this is to be expected, and nothing really stands out to me in that regard. What does stand out is how intrusive the arlo app suddenly becomes. It basically forces you to try Arlo Smart. If you do not want your video feed to be violated with all the cars and people walking by, then you will need Arlo Smart. If you are lucky enough that you can set an active zone that is not riddled with useless motion, then you do not need Arlo Smart. To force this onto the users is just malpractice; I am quite aware when I sign up for things, and there is no escaping from their 3 month trial. Your arlo app becomes useless unless you sign up. Overall, the doorbell is a 5/5 but the app is a 2/5. I do not like when features are locked behind a subscription paywall, especially after you have paid top dollar for the device. To me, this is a 3/5 product all because of how they handled the software.

Wouldn’t have purchased if I had known that it would only record for 3 months unless you pay.

Two weeks after install it lost connection with the wifi. I have tried multiple times to get it connected, no luck!

Terrible. Already returned it. Arlo was not easy to work with. Plan to buy product that is rated better

We had to return the wired doorbell and get a Wi-Fi doorbell because our home was an older home and it would not work properly.

Returned this device because it would not work with my existing doorbell system as the voltage in the old system is to low to drive this device.

doesn't have wedge to level it up only left right. Mount is so wobbly asnd warped it won't lay flat./ Arlo customer service is terrible

can't get this to work constiantly and so I was going to return it and Bset Buy said it was too late!

Will not record locally to my Arlo Base with out cloud subscription.

Their box States 180 degrees coverage their rep told me it's five meters from your house before you get 180 degree coverage. Took back to Best buy.