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Customer reviews

Rating 4.4 out of 5 stars with 3092 reviews

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Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 3,092 reviews
  • Rated 5 out of 5 stars

    Best video doorbell money can buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the Eufy video doorbell first because it doesn't have storage fees. Although it had a nice picture the motion detector did not detect further than 5-6 feet. I returned it promptly and bought the Arlo for much cheaper. I'm in the free trial period of storage for 3 months right now but I believe it is $2.99 per month after that. I'm very happy with this video doorbell. Installing was easy to existing wires and the motion detector is much better. You can see people approaching the door and their behinds as they are leaving. There is a second or two delay between the video picture and the live picture but that is not too bad. I would recommend the Arlo to anyone at this price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not connect try

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't connect for me so I don't know if it works.if the product work maybe my review would of been better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly losing connection and I have a strong signal

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keep looking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is low and when pushed the bell doesn't ring like it did.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Junk1,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 1 out of 5 stars

    No all that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps going off line And I don’t know what Wrong with it

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Books,

      Thank you for your review. If your Arlo camera keeps going offline, please follow these troubleshooting steps: https://kb.arlo.com/1133448. If you still need further help, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy to install, easy to use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Arlo cameras already and use the Arlo app every day. We use one camera inside, one outside, and now the new doorbell. I can monitor all from one spot. Note this is a WIRED doorbell. Follow the simple instructions carefully and make sure your wiring is done correctly. It takes about 20 minutes to install. It works just like other high quality smart doorbell brands, but in my experience Arlo has better picture quality and the night vision is spot on. Motion detector, alerts, notifications, and face recognition is easy to configured. This I highly recommend this and the Arlo family of products for high quality smart camera capabilities.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t get it to work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t seem to get it to work. Have called support but still will not work. May have to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps disconnecting and now it has quit responding altogether

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Apple210,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 1 out of 5 stars

    Stopped working after 2 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now required to PAY to ship it back to Arlo for replacement. After 2 months! Unacceptable.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Very good video quality and sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After opening the box and looking through the components that were included, it seemed pretty straight forward. The folded booklet instructs you to download the Arlo application from the appropriate app store for detailed instructions. In total, this took me about 30 minutes to install and it was pretty smooth overall. It walks you through creating your account on the app and via their website. Once done, you are able to add your doorbell. I was impressed with the step-by-step instructions. Each page matched exactly the physical steps that I needed to complete which made this installation something I feel anyone could walk through regardless of their knowledge of electrical wiring or the existing doorbell mechanics. Once at the end of the physical steps, you are then prompted to get it set up on your network and communicating to your mobile devices using a QR code on your phone’s screen and an audible chime once the camera acknowledges it. The app has all of what you would expect as far as settings go. Turning off the sounds, configuring a geofence, setting a zone for the camera to focus on in order to avoid false alarms, and setting up additional users by sending invites to their email addresses. I set my wife up within just a couple of minutes and now we both have the ability to manipulate the settings. The video quality is excellent with vibrant colors during the day and clear night time video with the infrared light on the doorbell. There is 2-way communication so you can chat with your visitor whether in the house or out and about. Out of the box, it comes with a 3-month trial of the full offering of video storage, e911, and friend calling. So far so good. I would recommend this doorbell to those interested in upgrading from the old style so many of us grew up with.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great video doorbell with a few quirks

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally joined the video doorbell club. I’ve always wanted a video doorbell and already had a hand full of Arlo cameras, so an Arlo doorbell seemed like the perfect choice. I’m pretty satisfied with this unit with a few exceptions. For the most part it does what you’d except from a video doorbell. Set up: set up is fairly easy, this doorbell uses your or installed doorbell wires and chime box to power the doorbell. Double check you set up to be sure you have the right equipment to make this doorbell work. The one note here is to render this doorbell is going to be considerably bigger than your standard doorbell, so you will have to drill be mounting holes in your house. I didn’t realize this and drilling into brick is a pain. There is an option to angle mount, which I did, if you have a word doorbell placement. Overall it’sa fairly straightforward setup, you should not have much trouble. Using: if you’ve used an Arlo camera before you’ll be right at home. Everything is in the Arlo app. There are options to receive a voice call on your phone when it rings, options to leave a voicemail if you don’t answer, and options to silent the come or the call, though I had trouble silencing each of these independently. The doorbell has great video quality that will capture your entire doorstep in daylight or night. The sound is better than any Arlo cam I have used and it’s very nice not to have to worry about charging since it’s hardwired in. Arlo smart: Arlo smart is a cool add on you can pay for to retain video, set activity zones and receive smart alerts (alerts with pictures). It’sa cool add on you get for three months and can purchase after. Overall this is a great doorbell with some needed work on the silencing feature. Other than that I think this will do a great job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    VALUE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not use it and I returned to store. I don't know this is good or no.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good at all and you have to pay monthly fees. Not good.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi rosasalgado257,

      Thanks for your review. We will share your feedback with the development team. Please note that there are many benefits to an Arlo Secure subscription. Please see for full information: https://kb.arlo.com/000056583 and https://kb.arlo.com/000062366. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team

  • Rated 1 out of 5 stars

    Doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks wouldn’t connect to app, won’t connect to router. Crashed internet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have just went with the Google door bell instead. Waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Arlo door video camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad efforts were great. Product was faulty. had to rtn item,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Arlo crap

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of crap do not buy buy a Ring much easier to install

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Arlocrap,

      Thanks for your feedback. We are sorry to hear about the trouble that you've experience with installing the Arlo Video Doorbell camera. For assistance, we recommend reaching out to Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM

  • Rated 1 out of 5 stars

    Nah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just stop recording ...........................

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello NoGood,
      Thank you for sharing your experience. Our team would appreciate the opportunity to investigate why your Arlo Essential Video Doorbell Wired stopped recording. Please send us an email at askarlo@arlo.com with a screenshot of your Best Buy review, email address linked to your Arlo account and contact number. We look forward to hearing back from you.
      Best Regards,
      Arlo Team
      ^KN

  • Rated 1 out of 5 stars

    Couldn’t link even having Arlo security cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impossible to link. Must have tried at least 50 plus times.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still HAVENT received this from my order i placed!!

    No, I would not recommend this to a friend