Customer Ratings & Reviews

Had to return when internal battery ran down because of poor information and very poor help solving problem.

This device records video horribly and unless you want to deal with terrible support from Arlo I would recommend finding something else. Literally a rock is a better option.

bracket that it ckmes with broke when installing i wouldn’t recommend arlo to my worst enemy

Installed 1 wk ago & nothing but problems. Keeps dropping off wifi & I have a new Eero mesh network very close to the doorbell. Doesn't record a person walking right up to doorbell to drop off package. Doesn't record me pulling out of driveway yet records passing cars before they come into view. Video lag. I have zero trust in this device. Wishing I would've bought something else.

we have not been able to get it to work! read and reread instructions, got 2 and 3 rd opinions/help

The app is not friendly users, get motion and sound motion detection every second and can’t control. Very expensive too. Replaced them for ring way better.

a payed subscription to monitor is needed.Money Grab.

Recordings can only be stored on the cloud which requires a monthly subscription. Other Arlo devices can store footage on a local drive, but the doorbell does not have that functionality.

If you have an Eeero router, don’t waste your time. No matter you are able to set this device and your phone to 2.4 GH, the app will not find the door bell. I will return this tomorrow.

Arlo video doorbell sometimes just stops working and you have to reset it. It’s not always reliable

I haven't been able to connect, I tried and follow the instruction, but my bell system is different from the tutorial. i will try again soon

Try to connect and didn’t work at all. Got a blink doorbell camera and no problems!

The delay makes it very difficult to talk to someone at the door. Consistently the visitor and I are talking on top of each other. Vertical field of view allows us to see packages at door but limits horizontal view. Although the video is good, I would not buy this ARLO again-it is really frustrating. Would gladly return it but I missed the return date.

If I could give negative stars I would, even my electrician can’t figure it out and why it blinks white and red and won’t load.

DO NOT BUY. They will make you go through ads before you can view your video. Absolutely unacceptable. DO NOT BUY.

Subscription is REQUIRED to get ANY use out of the doorbell! They give you a few months. I was told a free subscription with 7 day recording was available---not now!

I already have a Nest doorbell and love it. But my mom needed a video doorbell and I thought the Arlo was comparable. It is definitely not. Build quality is poor, the app software is terrible in comparison. At this point it's already installed, so probably too late to return. But if you're considering the wired Nest doorbell, I would highly recommend it over this product.

Thought we would try this instead of purchasing a more expensive doorbell again, but the way the Arlo system is set up is so inconvenient when you have more than one user.

Horrible doorbell and horrible company. Does not work like they say it does and had nothing but issues with it until we took it back. Went with Ring and couldn’t be happier with it!!

I have had nothing but trouble with my Arlo doorbell since day 1. While the app and features are nice, they only matter when the thing actually works, which it does not– not for long enough to matter, anyway. My doorbell disconnects from the network every 4-5 days, sometimes longer, sometimes less, but every time. I have a powerful WAP network with awesome coverage, so it shouldn't be a problem at all. After the doorbell disconnects, it takes a complete hardware reset back to factory settings in order to get it to connect again. This is not acceptable for a security device. I have even done a complete hardware replacement for a new doorbell (same model), with no changes. The worst part is that I have not found any other system that allows me to view saved video clips without a subscription. I'm stuck with this failure until further notice. Maybe if you have a regular wireless router you'll have better luck than me. I should have just done the full return and purchased something better when I had the chance.